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2-36

System Utilities

•

If the warning message shown as below, check if the battery is plugged in.

Figure 2-45. Battery Detect Error

•

If the warning message shown as below, check if the battery remaining capacity should
more than 25%.

Figure 2-46. Battery Too Low Error

_______________________

Please do not remove the AC power!

Insyde H2OFFT (Flash Firmware Tool) Version 1.3u

Copyright(C) 2016 Insyde Software Corp. All Rights Reserved.

!
!

Error: Update BIOS Failed!

Fs1:\>_

#=============================================================================#
# Warning: NO Battery Connected

#

# This process requires AC power and a charged battery to avoid an accidental #
# power-off during an update. #
#=============================================================================#

_______________________

Please do not remove the AC power!

Insyde H2OFFT (Flash Firmware Tool) Version 1.3u

Copyright(C) 2016 Insyde Software Corp. All Rights Reserved.

!
!

Error: Update BIOS Failed!

Fs1:\>_

#=============================================================================#
# Warning: Battery Too Low

#

# This process requires AC power and a charged battery to avoid an accidental #
# power-off during an update. Connect the AC adapter and make sure a charged #
# battery is in the computer. #
#=============================================================================#

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Summary of Contents for AN515-51

Page 1: ...AN515 51 S E R V I C E G U I D E ...

Page 2: ...e Flash Utilities 2 20 DMITools Utility SOP 2 37 LAN EEPROM Utility SOP 2 58 Crisis Utility SOP 2 60 BIOS Shipping Mode SOP 2 65 Chapter 3 Jumper and Connector Locations Mainboard Top View 3 2 Mainboard Bottom View 3 3 Hall Sensor Board 3 4 USB Board 3 5 Clear CMOS Jumper 3 6 Chapter 4 Troubleshooting General Information 4 2 Power On Issues 4 3 No Display Issues 4 4 LCD Picture Failure 4 6 Interna...

Page 3: ...HDD Cable Installation 5 41 DC IN Cable Removal 5 43 DC IN Cable Installation 5 45 Battery Removal 5 47 Battery Installation 5 49 SSD Module Removal 5 52 SSD Module Installation 5 53 WLAN Module Removal 5 55 WLAN Module Installation 5 57 Fan 1 Module Removal 5 59 Fan 1 Module Installation 5 61 Fan 2 Module Removal 5 64 Fan 2 Module Installation 5 67 Thermal Module Removal 5 71 Thermal Module Insta...

Page 4: ...WLAN Antenna Main Removal 5 121 WLAN Antenna Main Installation 5 123 WLAN Antenna Aux Removal 5 125 WLAN Antenna Aux Installation 5 128 Chapter 6 FRU Field Replaceable Unit List Exploded Diagram 6 3 Main Assembly 6 3 Upper Cover Assembly 6 5 LCD Assembly 6 6 FRU List 6 8 Screw List 6 16 Chapter 7 Test Compatible Components Microsoft Windows 10 Environment Test 7 2 AN515 51 7 2 Chapter 8 Online Sup...

Page 5: ...rranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire ...

Page 6: ...s command names option letters and words are shown in constant width bold Variables contained within user input are shown in square brackets Example At the prompt type run file name m Keyboard keys are shown in bold italics Example After entering data press Enter Screen output text that represents information displayed on the system such as menus prompts responses to input and error messages are s...

Page 7: ...e guide In such cases contact your regional offices or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide For Acer authorized service providers Your Acer office may ...

Page 8: ...nfigurations Hardware Specifications and Configurations 1 2 Features 1 2 Notebook Tour 1 7 Top View 1 7 Left View 1 8 Right View 1 9 Base View 1 10 Touchpad Basics 1 11 Keyboard Basics 1 12 System Block Diagram 1 15 Specifications Table 1 16 ...

Page 9: ... System Windows Series Linux Platform Intel Kaby Lake H System Memory DDR4 2133 2400 SODIMM memory interface design DDR4 SODIMM slot x 2 Maximum memory is up to 32GB Dual channel memory supported Display 15 6 Resolution 1366x768 1920x1080 3840x2160 TN Ultra Slim Type IPS eDP oTP lite Option Privacy Control BIOS user supervisor HDD passwords Kensington lock slot ...

Page 10: ...Realtek ALC255 MIC Dual digital microphone on camera module B S No input Sound effect Speaker FG 2412 D1 2 Paper with Foam Edge Type Min 4 cc speaker box side Certification Skype Cortana Certification Claim SkullCandy and TrueHarmony Type Model Test Result SDHC Toshiba 4GB Class 4 Pass SDHC Toshiba 32GB Class 4 Pass SDHC SanDisk 32GB Class 4 Pass SDHC SanDisk 4GB Class 6 Pass SDHC Transcend 4GB Cl...

Page 11: ... BGN BT WPAN WLAN BT combo module PCIe USB module with built in antenna Bluetooth 4 1 4 0 LAN PCI E Giga Dimensions and Weight Dimension 390 L x 263 W x 26 75 H mm 15 35 L x 10 35 W x 1 05 H inches Weight 2 6 kg 5 73 lbs Power Adapter and Battery Battery 4 cell 3220 mAh polymer prismatic battery Battery life 7 hours ENERGY STAR Power Adapter 135W AC adapter Connector 5 5phy ...

Page 12: ...ol Buttons Power button x1 embedded on the keyboard Keyboard Phantom key auto detection Supports independent pgdn pgup home end keys Support reverse T cursor keys Touchpad Type CP5WIP1M Size 106 77 7mm Interface I2C PS2 Dual Environment Temperature Operating 0ºC to 40ºC 32 F to 104 F Non operating 20ºC to 60ºC 4 F to 140 F Humidity non condensing Operating 0 R H to 80 R H Non operating 0 R H to 80...

Page 13: ...Hardware Specifications and Configurations 1 6 Accessories 135W AC adapter Manual Kits Bag Power cord ...

Page 14: ...ommunications 2 Microphones Receives audio input for sound recording or voice chatting 3 Display Screen Displays the screen output 4 Keyboard Use to enter data into the computer 5 Touchpad Touch sensitive pointing device that functions like a computer mouse 6 Power Button Press to turn on the system on or off The indicator lights blue when the power is on 6 1 2 3 4 5 ...

Page 15: ...key to secure the lock Some keyless models are also available 2 LAN Port Connects to a local area network 3 USB Charger Port Connects to a USB charger 4 HDMI Port Supports high definition digital video connections 5 USB 3 0 Port Connects to USB 3 0 Super Speed USB device Also charges devices when the computer is off NOTE Devices without USB 3 0 certification may not be compatible 6 Card Reader Ins...

Page 16: ...adset 2 USB 2 0 Ports Connects to USB 2 0 devices 3 Power Indicator Indicates the computer power status Off System is off Blue System is on Amber flashing S3 state 4 Battery Indicator Indicates the computer battery status Amber flashing Battery low Amber Battery is charging Blue Battery is fully charged 5 DC In Jack Connects to an AC adapter 1 2 3 4 5 ...

Page 17: ...se View Figure 1 4 Base View Table 1 4 Base View Item Description 1 Air Vents Use for air flow CAUTION Do not cover the air vents 2 HDD Door Covers the HDD compartment 3 Speakers Emits audio sound 4 RAM Door Covers the memory module compartment 4 2 1 3 ...

Page 18: ...tem Description 1 Touchpad Move your finger across the touchpad to move the cursor Tapping on the touchpad is the same as clicking the left mouse button 2 Left Click Press on the bottom left side of the touchpad to perform selection and execution functions This button is equivalent to the left button on a mouse 3 Right Click Press on the bottom right side of the touchpad to perform selection and e...

Page 19: ...cription 1 Caps Lock Key When Caps Lock is on all alphabetic characters are typed in uppercase 2 Fn Function Key Use with other key combinations to perform special functions 3 Windows Key Press to launch the Start menu When used with other keys provides a variety of functions See Windows Key on page 1 13 4 Application Key Press to open the context menu of the current application This key has the s...

Page 20: ... F Searches for a file or folder D Shows the desktop L Locks the computer if you are connected to a network domain or switch users if you are not connected to a network domain CTRL F Searches for computers if you are on a network CTRL TAB Moves focus from the Start menu to the Quick Launch toolbar and to the system tray Use the right and left arrow keys to move focus to items on the Quick Launch t...

Page 21: ...n Sleep mode Display Toggle Fn F5 Switches the display output between the display screen external monitor if connected and both Screen Blank Fn F6 Turns the display screen backlight off to save power Press any key to return Touchpad Toggle Fn F7 Turns the touchpad on and off Speaker Toggle Fn F8 Turns the speaker on or off Keyboard Backlight Toggle Fn F9 Turns the keyboard backlight on or off Volu...

Page 22: ...1 15 Hardware Specifications and Configurations System Block Diagram Figure 1 7 System Block Diagram ...

Page 23: ... disc 0ºC 40ºC 32ºF 104ºF Operating writing to optical disc 0ºC 40ºC 32ºF 104ºF Non operating 20ºC 60ºC 4º 140ºF Relative humidity Operating 0 R H 80 R H Non operating 0 R H 80 R H Maximum altitude unpressurized Operating N A N A Non operating N A N A Shock Operating 105 G 2 ms half sine Non operating 220 G 2 ms half sine Random vibration Operating 0 6 g zero to peak 5 Hz to 500 Hz 30 minutes per ...

Page 24: ...er LAN Realtek RTL8411H Card reader Realtek RTL8411H EC ENE KB9022 USB Type USB Version Speed Max output currents of 5V power bus Support Power Off USB charger Mode Thunderbolt Version Speed DisplayPort Version Power Delivery for Charging Type C USB 3 1 Gen1 5 Gbps 3 0 A N A N A N A N A Item Specification CPU Type Intel Kabylake H Platform CPU package BGA1440 Core logic Kabylake H Chipset SKYLAKE ...

Page 25: ... 2800 28 65 3200 31 70 3600 34 75 4100 37 80 4600 40 85 5200 43 94 5700 46 CPU Turbo off at 90 C CPU Turbo on at 80 C CPU Prochot on at 98 C CPU Prochot off at 90 C EC Shut down at 100 C VGA Temperature Fan Speed RPM Discrete SPL Spec dBA 55 4100 37 65 4600 40 80 5200 43 90 5700 46 CPU PL1 PL2 35W at 93 C PL1 PL2 recovery at 85 C CPU Prochot on at 98 C CPU Prochot off at 90 C EC Shut down at 102 C...

Page 26: ...M socket number 2 Support Dual channel Supports memory size per socket 2GB 4GB 8GB 16GB Supports maximum memory size Total 32GB Supports DIMM type SODIMM Supports DIMM Speed DDR4 2133 2400 Support DIMM voltage 1 2V Supports DIMM package 260 pin DDR4 SODIMM Slot 1 GB Slot 2 GB Total Memory GB 0 2 2 2 0 2 2 2 4 0 4 4 4 0 4 4 4 8 8 0 8 0 8 8 8 8 16 16 0 16 0 16 16 16 16 32 ...

Page 27: ...DIA N17P G0 G1 Package FCBGA 908P Interface PEGx16 Memory 2GB 4GB GDDR5 at 1 35V Item Specification BIOS vendor Insyde BIOS Version 1 00 BIOS ROM type SPI BIOS ROM size 8 MB Features Insyde code base Flash ROM 8 MB Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Support SMBIOS 2 8 or later PCI 3 0 DMI utility for BIOS serial number configurable asset tag Support WinFlash System inform...

Page 28: ...eiver Supports 1 Lane 2 5Gbps PCI Express Bus Wake On LAN support Item Specification Type LG5P_A52BRL Total number of keypads 103 US 104 UK 107 JP keys Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Features Phantom key auto detect Support independent pgdn pgup home end keys Support reverse T cursor keys Factory configurable diffe...

Page 29: ...0SPZX 21Z10T0 SEAGATE ST2000LM007 Capacity 1TB 2TB Bytes per sector 512 Bytes Data heads 2 4 2 4 Drive Format Disks 1 2 1 2 Spindle speed 5400RPM Performance Specifications Buffer size 128MB 8MB 128MB 128MB Interface SATA Fast data transfer rate Mbits sec max 6 0Gbits s Media data transfer rate 140MB s 1469 7Mb s 130MB s 140MB s DC Power Requirements Voltage tolerance 5V 5 ...

Page 30: ... 512GB Bytes per sector 512 Bytes Data heads N A N A N A Drive Format Disks N A N A N A Spindle speed N A Performance Specifications Buffer size N A N A N A Interface SATA SATA SATA SATA SATA SATA PCIe NVMe PCIe NVMe PCIe NVMe SATA SATA PCIe NVMe PCIe NVMe PCIe NVMe Fast data transfer rate Mbits sec max 6Gb s 6Gb s 6Gb s 6Gb s 6Gb s 6Gb s 8Gb s x4 8Gb s x4 8Gb s x4 6Gb s 6Gb s 8Gb s x4 8Gb s x4 8G...

Page 31: ...typ Response Time Optical Rise Time Fall Time msec NV156FHM N43 35ms max LP156WF6 SPK6 35ms max N156HCE EAA 30ms max Typical Power Consumption watt NV156FHM N43 5 8 W max LP156WF6 SPK6 4 1 W max N156HCE EAA 3 57 W max Weight without inverter NV156FHM N43 380 g max LP156WF6 SPK6 350 g max N156HCE EAA 365 g max Physical Size mm NV156FHM N43 359 5 x 223 8 x 3 2 max mm LP156WF6 SPK6 359 5 x 223 8 x 3 ...

Page 32: ... Support Windows Direct3D 2015 Direct3D 11 2 Direct3D 11 1 Direct3D 9 Direct3D 10 Direct2D OpenGL 5 0 OpenCL 2 1 OpenCL 2 0 OpenCL 1 2 Hardware Accelerated Video Decode Direct3D 9 Video API DXVA2 Direct3D11 Video API Intel Media SDK MFT Media Foundation Transform filters Supports full HW accelerated video decoding for AVC VC1 MPEG2 HEVC VP8 JPEG Hardware Accelerated Video Encode Intel Media SDK MF...

Page 33: ...pset GDDR5 Memory Size 2G 4G Interface PEGx16 Resolution 16 bits 32 bits 36 bits 48 bits Others 640x480p 60Hz X V X X X 800x600p 60Hz X V X X X 1024x768p 60Hz X V X X X 1152x864p 60Hz X V X X X 1280x600 60Hz X V X X X 1280x720 60Hz X V X X X 1280x768 60Hz X V X X X 1280x800 60Hz X V X X X 1280x960 60Hz X V X X X 1280x10240 60Hz X V X X X 1360x768 60Hz X V X X X 1366x768 60Hz X V X X X 1400x1050 60...

Page 34: ...otocols from Acer specs A2DP AVCTP AVRCP BIP BPP DUN Fax FTP GAVDP HCRP Headset Hands Free HID OPP PAN SDAP Serial SYNC Item Specification Chipset Intel 7265 NGWG W Data throughput Wifi 2TX 2RX transmission rate can up to 867Mbps in 802 11ac BT 1Mbps 2Mbps and 3Mbps EDR operations Protocol 802 11ac 802 11n 802 11w StPA StPS WMM WFD Wi Fi direct Bluetooth V4 0LE V3 0 HS V2 1 EDR system Interface Wi...

Page 35: ...r supported 1 Features 1 Item Specification Features N A Item Specification Audio Controller Audio Codec Realtek ALC255 CG Item Specification Audio Controller Realtek ALC255 CG Audio onboard or optional On board Mono or Stereo Stereo Resolution Support 16 20 24bit PCM Compatibility HD audio interface Sampling rate Sample rate up to 192Khz resolution VSR Variable Sampling Rate Internal microphone Y...

Page 36: ...pe Polymer Prismatic Prismatic Pack capacity 3220 mAh 3220 mAh 3220 mAh Number of battery cell 4 4 4 Package configuration 4S1P 4S1P 4S1P Item Specification USB compliance level USB2 0 USB3 0 Protocol xHCI Number of USB port s 1x USB 3 0 ports on the left side 1x Type C port on the left side 2x USB 2 0 ports on the right side Location One on the left side USB 3 0 One on the left side Type C Two on...

Page 37: ...idia VIC92 120 Mail confirmed by NVidia VIC106 3840x2160 50 YES VIC107 60 YES Item Specification Input rating 135W Maximum input AC current 2A maximum at input voltage within the low range as specified in paragraph 2 1 and at any combination of loading conditions 1A maximum at input voltage within the high range as specified in paragraph 2 1 and at any combination of loading conditions Inrush curr...

Page 38: ...tion Mode System saves all system states and data onto the disc prior to power off the whole system Item Specification Chipset Realtek RTL8411H Package QFN 48Pin Maximum supported size Support SD Support SDXC Support SDHC Item Specification Lock N A System state Blue color solid on System on Blue color and Amber color off System off Amber color blinking S3 state HDD access state N A Wireless state...

Page 39: ...ager 2 19 Flash Utilities 2 20 BIOS Secure Flash Utilities 2 20 Windows Secure Flash Utility SOP 2 21 Windows Secure Flash Utility SOP For Service BIOS 2 27 Shell Secure Flash Utility SOP For Service BIOS 2 32 DMITools Utility SOP 2 37 Using DMITools DOS 2 37 Using DMITools x64 2 42 Using DMITools x86 2 50 LAN EEPROM Utility SOP 2 58 LAN EEPROM Utility SOP x64 2 58 Crisis Utility SOP 2 60 When to ...

Page 40: ...m the following To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand this item Press Esc while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing F9 You can also press F10 to ...

Page 41: ...odel Name HFS256G39TND N210A This item show the model name of HDD installed The hard disk mode name is automatically detected by the system If there is no hard disk present or unknown type None should be shown on this field InsydeH20 Setup Utility Rev 5 0 F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save andExit CPU info Intel R Core TM i...

Page 42: ...ag Number 22 characters minimum Should be same with SMBIOS Type 3 Offset 08h Product Name Acer Brand Example Aspire Aspire XXXX TravelMate TravelMate XXXX Aspire One Aspire One XXX Iconia ICONIA XXXX N A XXXX Gateway Brand Example N A XXXX Packard Bell Brand Example EasyNote EasyNote XXXX N A XXXX Should be same with SMBIOS Type 1 Offset 05h Product Name is defined by project POR The string is cas...

Page 43: ...stem reboots the boot device sequence will be the same as the one defined in the BIOS Setup Utility Boot Menu The default value is Disabled Wake On LAN Enabled Disabled Wake on LAN feature allows someone to turn on a network computer remotely by sending Magic Packet even if system is in off state The default value is Disabled Panel off when wake on LAN InsydeH20 Setup Utility Rev 5 0 F1 Help Selec...

Page 44: ...nnected standby supported system Default value depends on project definition D2D Recovery Enabled Disabled This function enables disables Acer disc to disc Recovery To do Acer disc to disc system recovery via Alt F10 key during POS GPT Partition Recovery None Save Restore None Do nothing Save Choose to save current GPT partition Restore Restore the GPT partition previously saved When end user choo...

Page 45: ...e function The default value is Enabled VTD Enabled Disabled This is Intel VTD function switch Display when platform support the function The default value is Enabled SATA Configuration Enter to configure SATA Port InsydeH20 Setup Utility Rev 5 0 F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save andExit Intel VTX Enabled Intel VTD Enabled...

Page 46: ...rd it not set The default value is Clear For NVMe SSD which doesn t support HDD password BIOS must display HDDx NVMe SSD don t support HDD password F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save andExit InsydeH20 Setup Utility Rev 5 0 Supervisor Password Is Clear User Password Is Clear HDD0 Password Is Clear HDD1 Password Is Clear Set ...

Page 47: ...a current password will be required to be entered at first User can now type password in field Enter New Password and re enter password in field Confirm New Password for verification If the verification is OK and password setting is complete after user pressed enter If the current password entered does not match the actual current password If the new password and confirm new password do not match ...

Page 48: ...HDD only when HDD password is set If system has more than 1 HDD the items that listed on the Security Menu should be as below Set HDD0 Password Set HDD1 Password Password on Boot Enabled Disabled Defines whether a password is required or not while the events defined in this group happened Password on Boot option requires the Supervisor Password During login this should be grayed out if the User Pa...

Page 49: ... Figure 2 5 Select UEFI File Location 2 Use the and keys to select a location then press Enter The Select an UEFI file as trusted for executing dialog box appears Figure 2 6 Select UEFI File 3 Select the efi file to execute only efi files can be added to the signature database 4 Select Yes to add the signature database and return to the security section Boot description will be added in the end of...

Page 50: ...rd field NOTE Passwords are not case sensitive and the length must not exceed 12 characters The following characters may be used in a password IMPORTANT Use care when typing a password Characters do not appear on the screen 3 Retype the password in the Confirm New Password field 4 Press Enter The Setup Notice dialog box appears Figure 2 9 Setup Notice A Z Alphabets A through Z Not Case Sensitive 0...

Page 51: ... the supervisor password The same procedures apply in changing the user and HDD passwords 1 Use the and keys to highlight the Set Supervisor Password parameter and press Enter The Set Supervisor Password dialog box appears Figure 2 10 Set Supervisor Password 2 Type the current password in the Enter Current Password field and press Enter 3 Type the new password in the Enter New Password field and p...

Page 52: ...t Supervisor Password parameter and press Enter The Set Supervisor Password dialog box appears Figure 2 12 Set Supervisor Password 2 Type the current password in the Enter Current Password field and press Enter 3 Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields The Setup Notice dialog box appears Figure 2 13 Setup Notice 4 Press Enter to complete ...

Page 53: ...0 Setup Utility Rev 5 0 Boot Mode Legacy Boot priority order 1 HDD0 HFS512G39TND N210A 2 HDD1 TOSHIBA MQ01ABD100 3 USB FDD 4 Network Boot Realtek PXE B03 D00 5 USB HDD 6 USB CDROM Information Main Advanced Security Boot Exit Item Specific Help Set System Boot Mode F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save andExit InsydeH20 Setup U...

Page 54: ... firmware will bypass secure boot verification The Secure Boot status is only available on UEFI Boot Mode but hid under Legacy Boot Mode In UEFI Boot Mode Secure Boot status is default gray out and could only be modified by following actions 1 Supervisor password had been set When BIOS Load Setup Defaults is executed if default Boot Mode is UEFI Secure Boot will reset to Enabled on the contrary if...

Page 55: ...ot devices After Windows 10 OS is installed a Windows Boot Manager will be generated and displayed on top of the boot device priority Non physical boot devices can be deleted in the Boot Priority Order List this includes A trusted boot entry and Windows Boot Manager If two 2 HDD is configured as RAID only HDD0 is presented ...

Page 56: ...S utility Exit Discarding Changes Exit the BIOS utility without saving the changes to the system Load Setup Defaults Load the default values of all setup items F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save andExit InsydeH20 Setup Utility Rev 5 0 Exit Saving Changes Exit Discarding Changes Load Setup Defaults Information Main Advanced ...

Page 57: ...in Tab on page 2 5 Perform the following to use the F12 Boot menu 1 Start the computer 2 Press the F12 key during POST The Boot Manager screen appears Figure 2 17 Boot Manager Screen 3 Use the and keys to highlight a boot device 4 Press Enter to select and continue with the boot procedure Boot Manager Boot Option Menu 1 Network Boot Realtek PXE B01 D00 2 HDD XXXXXX 3 ATAPI CDROM XXXXXX ɥandɧto cha...

Page 58: ...e of the following Windows Secure Flash Utility see Windows Secure Flash Utility SOP on page 2 21 or Windows Secure Flash Utility SOP For Service BIOS on page 2 27 Shell Secure Flash Utility see Shell Secure Flash Utility SOP For Service BIOS on page 2 32 NOTE If a Crisis Recovery Disc is not available create one before BIOS Flash utility is used See Creating a USB Flash Crisis Disk on page 2 60 D...

Page 59: ...sh Utility 1 In Windows OS unzip and save the compressed BIOS ROM package BIOS_V1 xxS_ W10X86X64 zip wherein V1 xx Version 1 xx Then copy the folder to the C NOTE In the example below the file is unzip and saved in C location Figure 2 18 Unzip and Copy BIOS ROM Package 26B9 B 7 SH LS UFKLYH Root Copy Unzip C5PRH100 exe 7z Setup SFX Igor Pavlov ...

Page 60: ... Then choose Command Prompt Admin Figure 2 19 Run Command Prompt 3 If User Account Control is enabled a Do you want to allow the following program to make changes to this computer appears on the screen Click Yes to continue Microsoft Windows Version 10 0 10586 c 2015 Microsoft Corporation All rights reserved C Windows system32 ...

Page 61: ... the Path 5 Execute the C5PRH100 exe file and the system will then perform auto reboot This batch file will flash BIOS and EC firmware Figure 2 21 Execute C5PRH100 exe Microsoft Windows Version 10 0 10586 c 2015 Microsoft Corporation All rights reserved C Windows system32 CD C C C5PRH100 exe 35 9 35 9 ...

Page 62: ...hat the AC and DC power source is plugged in If the warning message below appears check if the AC is properly plugged in and the battery remaining capacity is more than 25 Figure 2 22 AC Detect Error Figure 2 23 DC Detect Error Figure 2 24 Battery Too Low Error ...

Page 63: ...BIOS Image File Done Loading New EC Image File Done _____________ __Current BIOS Model name C5PRH ______________ _New_____BIOS Model name C5PRH _______________ Current System BIOS version V1 XX _______________________Please do not remove the AC power Insyde H2OFFT Flash Fireware Tool Version 1 00 55 00 Copyright 2016 Insyde Software Corp All Rights Reserved Loading New BIOS Image File Done Loading...

Page 64: ...de H2OFFT Flash Fireware Tool Version 1 00 55 00 Copyright 2016 Insyde Software Corp All Rights Reserved Loading New BIOS Image File Done Loading New EC Image File Done _____________ __Current BIOS Model name C5PRH ______________ _New_____BIOS Model name C5PRH _______________ Current System BIOS version V1 XX _______________ New_____System BIOS version V1 XX 100 59sec _______________ Start EC Upda...

Page 65: ... and EC firmware Plug the AC power adaptor to a power source before performing the Windows Secure Flash Utility 1 In Windows OS unzip and save the compressed BIOS ROM package BIOS_V1 xxS_ W10X86X64 zip wherein V1 xx Version 1 xx Then copy the folder to the C NOTE In the example below the file is unzip and saved in C location Figure 2 28 Unzip and Copy BIOS ROM Package 26B9 6B 7 SH LS UFKLYH 26B9 6...

Page 66: ...am to make changes to this computer appears on the screen Click Yes to continue 4 Find BIOS_V1 xxS_ W10X86X64 Win folder with Command Prompt window Figure 2 30 Find BIOS_V1 xxS_ W10X86X64 Win folder Microsoft Windows Version 10 0 10586 c 2015 Microsoft Corporation All rights reserved C Windows system32 Microsoft Windows Version 10 0 10586 c 2015 Microsoft Corporation All rights reserved C Windows ...

Page 67: ...e 2 31 Execute C5PRH100S exe NOTE Before flashing BIOS make sure that the AC and DC power source is plugged in If the warning message below appears check if the AC is properly plugged in and the battery remaining capacity is more than 25 Figure 2 32 AC Detect Error Figure 2 33 DC Detect Error C BIOS_V1 00S_DOS_W10X86X64 Win C5PRH100S exe C5PRH C5PRH V1 00 V1 00 ...

Page 68: ...ure flash Figure 2 35 Start Secure Flash Insyde H2OFFT Flash Fireware Tool Version 1 00 55 00 Copyright 2016 Insyde Software Corp All Rights Reserved Loading New BIOS Image File Done Loading New EC Image File Done __Current BIOS Model name C5PRH _New_____BIOS Model name C5PRH Current System BIOS version V1 00 _____ ...

Page 69: ...016 Insyde Software Corp All Rights Reserved Loading New BIOS Image File Done Loading New EC Image File Done __Current BIOS Model name C5PRH _New_____BIOS Model name C5PRH Current System BIOS version V1 00 New_____System BIOS version V1 00 Requires AC power to avoid an accidental power off Insyde H2OFFT Flash Fireware Tool Version 1 00 55 00 Copyright 2016 Insyde Software Corp All Rights Reserved ...

Page 70: ...ility 1 In Windows OS unzip and save the compressed BIOS ROM package BIOS_V1 xxS_Shell_ X64 zip wherein V1 xx Version 1 xx Then copy Shell and EFI folders to the root of USB HDD NOTE The USB HDD should be in FAT32 format Figure 2 38 Unzip and Copy BIOS ROM Package 26B9 6B6 B 7 SH LS UFKLYH 26B9 6B6KHOOB 6KHOO 35 6 HIL RRW FAT32 format USB HDD Copy Unzip RRW HIL ...

Page 71: ...0 Setup Utility Rev 5 0 Information Main Security Boot Exit Boot Mode UEFI Secure Boot Enabled Boot priority order 1 USB HDD Sony Storage Media 2 Windows Boot Manager HFS256G39TND N210A Item Specific Help Use or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 Help Select Item F5 F6Change V alues F9 Setup Defaults Esc Exit Selec...

Page 72: ...e updated Figure 2 42 Ready to Update Shell fs1 fs1 cd shell fs1 Shell C5PRH100S efi _ Insyde H2OFFT Flash Fireware Tool Version 1 3u Copyright 2016 Insyde Software Corp All Rights Reserved _______________ Current BIOS Model name C5PRH _______________ New_____BIOS Model name C5PRH _______________________Current BIOS version V1 XX _______________________New_____BIOS version V1 XX __________________...

Page 73: ...ved Loading New BIOS Image File Done Loading New EC Image File Done _____________ __Current BIOS Model name C5PRH ______________ _New_____BIOS Model name C5PRH _______________ Current System BIOS version V1 XX _______________ New_____System BIOS version V1 XX 100 59sec _______________ Start EC Update _______________________Please do not remove the AC power Insyde H2OFFT Flash Firmware Tool Version...

Page 74: ...Software Corp All Rights Reserved Error Update BIOS Failed Fs1 _ Warning NO Battery Connected This process requires AC power and a charged battery to avoid an accidental power off during an update _______________________Please do not remove the AC power Insyde H2OFFT Flash Firmware Tool Version 1 3u Copyright C 2016 Insyde Software Corp All Rights Reserved Error Update BIOS Failed Fs1 _ Warning Ba...

Page 75: ...Rasset RUUID GWUUID RLM Wm Wp Wfgsn Wmbsn Wasset WUUID WLM STRING Rm Read Manufacturer Name Wm Write Manufacturer Name to EEPROM Max 16 characters Rp Read Product Name Wp Write Product Name to EEPROM Max 25 characters Rfgsn Read F G Serial Number Wfgsn Write F G Serial Number to EEPROM Max 22 characters Rmbsn Read M B Serial Number Wmbsn Write M B Serial Number to EEPROM Max 32 characters RUUID Re...

Page 76: ...options help The following examples show the commands and the corresponding output information 1 Read DMI Information from Memory Instruction Output Read Manufacture Name Figure 2 49 Read Manufacture Name Instruction Output Read Product Name Figure 2 50 Read Product Name Instruction Output Read Serial Number Figure 2 51 Read Serial Number Copy COMPAL ELECTRONICS INC DMITOOLS DMITOOLS EXE C DMITOOL...

Page 77: ...AC Figure 2 55 Read LAN MAC 2 Write Manufacturer Name to EEPROM Instruction DMITOOLS Wm Acer Figure 2 56 Write Manufacturer Name C DMITOOLS Rmbsn M B Serial Number 1122334455667788990 C DMITOOLS RUUID UUID String B57428EB 4CB2 11E1 BE32 002007011606 C DMITOOLS Rasset Asset Tag String Acer Asset TagD7 DC C DMITOOLS RLM LAN MAC B8 88 E3 42 6F BF C DMITOOLS Wm Acer Waiting Successful Please restart s...

Page 78: ...UUID to EEPROM Create UUID from Intel WFM20 pdf Instruction DMITOOLS GWUUID Figure 2 60 Generate and Write UUID C DMITOOLS Wp xxxx xx xxx Waiting Successful Please restart system to make this new DMI data effective C DMITOOLS Wfgsn 01234567890123456789 Waiting Successful Please restart system to make this new DMI data effective C DMITOOLS Wmbsn 01234567890123456789 Waiting Successful Please restar...

Page 79: ...ems 2 9 restart the system to get the latest DMI data If using the write command enter the correct command string Otherwise it will display a syntax error Figure 2 64 Syntax Error C DMITOOLS WUUID B57428EB4CB211E1BED7 Waiting Successful Please restart system to make this new DMI data effective C DMITOOLS Wasset Acer Asstag Waiting Successful Please restart system to make this new DMI data effectiv...

Page 80: ...Write Manufacturer Name to EEPROM Max 16 characters Rp Read Product Name Wp Write Product Name to EEPROM Max 25 characters Rfgsn Read F G Serial Number Wfgsn Write F G Serial Number to EEPROM Max 22 characters Rmbsn Read M B Serial Number Wmbsn Write M B Serial Number to EEPROM Max 32 characters RUUID Read UUID GWUUID Generate UUID and Write Ignore String WUUID Write UUID to EEPROM Max 20 Hex numb...

Page 81: ...LSx64 exe to display the usage options help The following examples show the commands and the corresponding output information 1 Read DMI Information from Memory Instruction Output Read Manufacture Name Figure 2 67 Read Manufacture Name Copy COMPAL ELECTRONICS INC DMITOOLSx64 DMITOOLSx64 exe C DMITOOLSx64 Rm COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL US...

Page 82: ... INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Product Name xxxx xx xxx C DMITOOLSx64 Rfgsn COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Serial Number 01234567890123456789 C DMITOOLSx64 Rmbsn COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THI...

Page 83: ...t c 2012 COMPAL ELECTRONICS INC All rights reserved UUID String B57428EB 4CB2 11E1 BE32 002007011606 C DMITOOLSx64 Rasset COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Asset Tag String Acer Asset TagD7 DC C DMITOOLSx64 RLM COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS ...

Page 84: ...3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Successful Please restart system to make this new DMI data effective C DMITOOLSx64 Wp xxxx xx xxx COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Wa...

Page 85: ...AL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Successful Please restart system to make this new DMI data effective C DMITOOLSx64 Wmbsn 01234567890123456789 COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTR...

Page 86: ...thor STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Write UUID 39643236 6134 6231 6232 Successful Please restart system to make this new DMI data effective C DMITOOLSx64 WUUID B57428EB4CB211E1BED7 COMPAL ELECTRONICS INC V3 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL E...

Page 87: ...m to make this new DMI data effective C DMITOOLSx64 Wlm ERROR The syntax of the command is incorrect Parameter is lack case ERROR The input parameter is lack Over parameters case ERROR The input parameter is too much Syntax is wrong case ERROR The syntax of the command is incorrect Write command with String which length is too long case ERROR The string length is invalid Write UUID and its length ...

Page 88: ...Write Manufacturer Name to EEPROM Max 16 characters Rp Read Product Name Wp Write Product Name to EEPROM Max 25 characters Rfgsn Read F G Serial Number Wfgsn Write F G Serial Number to EEPROM Max 22 characters Rmbsn Read M B Serial Number Wmbsn Write M B Serial Number to EEPROM Max 32 characters RUUID Read UUID GWUUID Generate UUID and Write Ignore String WUUID Write UUID to EEPROM Max 20 Hex numb...

Page 89: ...OOLSx86 exe to display the usage options help The following examples show the commands and the corresponding output information 1 Read DMI Information from Memory Instruction Output Read Manufacture Name Figure 2 84 Read Manufacture Name Copy COMPAL ELECTRONICS INC DMITOOLS DMITOOLSx86 exe C DMITOOLSx86 Rm COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE...

Page 90: ... INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Product Name xxxx xx xxx C DMITOOLSx86 Rfgsn COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Serial Number 01234567890123456789 C DMITOOLSx86 Rmbsn COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THI...

Page 91: ...t c 2012 COMPAL ELECTRONICS INC All rights reserved UUID String B57428EB 4CB2 11E1 BE32 002007011606 C DMITOOLSx86 Rasset COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Asset Tag String Acer Asset TagD7 DC C DMITOOLSx86 RLM COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS ...

Page 92: ...2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Successful Please restart system to make this new DMI data effective C DMITOOLSx86 Wp xxxx xx xxx COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Wa...

Page 93: ...AL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Successful Please restart system to make this new DMI data effective C DMITOOLSx86 Wmbsn 01234567890123456789 COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTR...

Page 94: ...thor STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL ELECTRONICS INC All rights reserved Waiting Write UUID 39643236 6134 6231 6232 Successful Please restart system to make this new DMI data effective C DMITOOLSx86 WUUID B57428EB4CB211E1BED7 COMPAL ELECTRONICS INC V2 0 0 7 Author STD SID TEAM WARNING THIS PROGRAM IS FOR INTERNAL USE ONLY Copyright c 2012 COMPAL E...

Page 95: ...m to make this new DMI data effective C DMITOOLSx86 Wlm ERROR The syntax of the command is incorrect Parameter is lack case ERROR The input parameter is lack Over parameters case ERROR The input parameter is too much Syntax is wrong case ERROR The syntax of the command is incorrect Write command with String which length is too long case ERROR The string length is invalid Write UUID and its length ...

Page 96: ...nd execute DisableUAC reg Click Yes and OK Then restart your computer Figure 2 99 Execute DisableUAC reg 3 After restart plug the AC power adaptor and then find and execute WINPG64 BAT It will automatically update your MAC address Then press any key to check if the MAC address has already been updated Figure 2 100 Execute WINPG64 BAT ...

Page 97: ...y your MAC address find WINPG64 BAT Right click your mouse on the file and select Edit to edit the file Add RTNicPgW64 exe efuse nodeid MAC as shown in the below illustration Then save the file and repeat step 3 Figure 2 101 Modify MAC Address ...

Page 98: ... a POST logo etc Creating a USB Flash Crisis Disk To create a Crisis USB flash disk perform the following 1 On a machine with Windows OS plug in a USB flash disk 2 Launch Windows Explorer the USB flash disk is shown as a Removable Disk Right click the mouse on the USB flash disk then select Format to format the USB disk Figure 2 102 Format USB Flash Disk 1 of 2 3 In the dialog shown below set the ...

Page 99: ...n Figure 2 103 Format USB Flash Disk 2 of 2 4 Click OK to confirm format when the following dialog is shown Figure 2 104 Confirm Format NOTE If you want to stop the operation click Cancel 5 When formatting is complete click OK to close the dialog Figure 2 105 Format Complete ...

Page 100: ...d to the root directory of the USB flash disk made in the preceeding steps Figure 2 106 Unzip and Copy Crisis Package NOTE Make sure the size of C5PRHx64 fd is 8 97MB and that there is no other fd file in the root directory of the USB flash disk Figure 2 107 Check File Size ULVLVB LVNBY LS LS UFKLYH ULVLVB LVNBY ULVLV 8WLOLW 623 SGI 35 IG 35 IG LOH 0 ...

Page 101: ...09 Plug the USB Flash Disk 3 Press and hold Fn and Esc and continue with step 4 Figure 2 110 Hold Down Fn Esc 4 As the Fn and Esc keys are pressed press the Power button to turn on the machine Wait for 3 5 seconds to make sure the system fan is in full speed and then release the Fn and Esc keys 5 Wait 3 5 minutes for the system to complete the Crisis operation Once complete the system will automat...

Page 102: ... more than 5 minutes the system recovery might have failed Check the following BIOS filename i e C5PRHx64 fd is correct and in the root directory of the USB flash Crisis disk Remove the battery to reset the embedded controller status Repeat steps 1 to 4 ...

Page 103: ...ext Figure 2 112 Verify Setup Utility Label InsydeH20 Setup Utility Manufacture Rev 5 0 Information Main Advanced Security Boot Exit CPU info Intel R Core TM i7 7700HQ CPU 2 80GHz System BIOS V ersion V1 00 GOPV ersion Intel R GOP Driver 9 0 1061 HDD0 Model Name HFS256G39TND N210A HDD0 Serial Number FI6BN09201MA0CN71 HDD1 Model Name TOSHIBA MQ01ABD100 HDD1 Serial Number Z6FFW3EJT SA TA Mode AHCI F...

Page 104: ...plug the AC Adapter 4 Press F9 to load setup default and then press F10 to save changes and exit The system will automatically shut down and enter Shipping mode 5 In Shipping mode press the Power button to check the system CANNOT be powered on for ensuring safe transport of the device ...

Page 105: ...CHAPTER 3 Jumper and Connectors Location Jumper and Connector Locations 3 2 Mainboard Top View 3 2 Mainboard Bottom View 3 3 Hall Sensor Board 3 4 USB Board 3 5 Clear CMOS Jumper 3 6 ...

Page 106: ...er and Connector Locations Mainboard Top View Figure 3 1 Mainboard Top Table 3 1 Mainboard Top Jumper and Connectors Item Description Item Description JRJ45 LAN Connector JSD1 Card Reader Connector JTYPEC1 TYPEC Connector JRJ45 JTYPEC1 JSD1 ...

Page 107: ...ector JRTC1 RTC Battery Connector JIO2 To USB Board Connector JDIMM1 DDR Connector PJP101 DC IN Connector JDIMM2 DDR Connector JSPK1 Speaker Connector SW3 EC Reset Switch JBL1 Keyboard Backlight Connector JUSB1 USB3 0 Connector PJP201 Battery Connector JHDMI1 HDMI Connector JKB1 32 pin Keyboard Connector JSSD1 SSD Connector JKB2 28 pin Keyboard Connector JEDP1 eDP Connector JTP1 Touchpad Connector...

Page 108: ...3 4 Jumper and Connector Locations Hall Sensor Board Figure 3 3 Hall Sensor Board Table 3 3 Hall Sensor Board Connector Item Description JHS1 To MB Connector JHS1 Top View Bottom View ...

Page 109: ...SB Board Figure 3 4 USB Board Table 3 4 USB Board Connectors Item Description Item Description JUSB1 USB2 0 Connector JHP1 Headphone Line in Connector JUSB2 USB2 0 Connector JIO1 To MB Connector JUSB1 JUSB2 JHP1 JIO1 Top View Bottom View ...

Page 110: ...3 6 Jumper and Connector Locations Clear CMOS Jumper Figure 3 5 Clear CMOS Table 3 5 Clear CMOS Jumper Item Description JCMOS1 Clear CMOS Jumper JCMOS1 ...

Page 111: ...ard Failure 4 7 Touch Pad Failure 4 8 Internal Speaker Failure 4 9 Internal Microphone Record Failure 4 11 USB Failure 4 12 Wireless Bluetooth Function Test Failure 4 13 SD Card Function Test Failure 4 14 Units Thermal Failure 4 15 Cosmetic Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 19 Post Codes 4 20 ...

Page 112: ...the issue is still not resolved see Online Support Information on page 8 2 Table 4 1 Verified Symptoms Symptoms See Power on Issues Figure 4 1 Power On Issues on page 4 3 No Display Issues Figure 4 2 No Display Issues on page 4 4 LCD Picture Failure Figure 4 3 LCD Picture Failure on page 4 6 Internal Keyboard Failure Figure 4 4 Internal Keyboard Failure on page 4 7 Touch Pad Failure Figure 4 5 Tou...

Page 113: ...e outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer to the failure point 5 Remove any recently installed software 6 If the issue is still not resolved refer to Online Support In...

Page 114: ...here is power drain the stored power by removing the power cable Hold the power button for 10 seconds 5 Connect the power and reboot the computer 6 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 7 If the POST or video appears on the external display only refer to LCD Picture Failure on page 4 6 Otherwise continue to...

Page 115: ...isplay is too dim at the highest brightness setting the LCD is faulty and should be replaced 3 Check the display resolution is correctly configured Minimize or close all Windows If display size is only abnormal in an application check the view settings and control mouse wheel zoom feature in the application If desktop display resolution is not normal right click on the desktop and select Personali...

Page 116: ...4 6 Troubleshooting LCD Picture Failure If the LCD picture fails perform the following Figure 4 3 LCD Picture Failure Start Check LCD module Swap LCD cable LCD panel OK NG Swap M B OK ...

Page 117: ... Keyboard Failure If the internal keyboard function fails perform the following Figure 4 4 Internal Keyboard Failure Start Check KB FPC well insert Re assemble the KB FPC to M B OK NG Swap M B Is KB ok Replace KB material OK OK NG ...

Page 118: ...h Pad Failure If the touch pad fails perform the following Figure 4 5 Touch Pad Failure Start Swap M B Check M B T P FFC Check Logic Upper Re assemble the T P FFC to M B OK NG Swap Re assemble the T P board or T P FFC OK OK NG ...

Page 119: ...Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm that the volume is not muted Click Mixer to verify that other audio applications are set to 50 and not muted 6 Confirm that Speakers is selected as the...

Page 120: ... Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time and date 11 Reinstall the Operating System 12 If the issue is still not resolved refer to Online Support Information on page 8 2 ...

Page 121: ... internal microphone fails to record perform the following Figure 4 7 Internal Microphone Record Failure Start Check MIC cable whether insert well Check MIC Re assemble the MIC cable OK NG Swap MIC OK NG Swap M B Check MIC cable whether ok Swap MIC cable OK OK NG ...

Page 122: ...Failure If the USB function fails perform the following Figure 4 8 USB Failure Start Check USB FFC to USB Connect Check USB B Re assemble USB FFC OK NG Swap USB B OK NG Swap M B Check USB CONN is well Replace USB CONN OK OK NG ...

Page 123: ...less Bluetooth function test fails perform the following Figure 4 9 Wireless Bluetooth Function Test Failure Start Check W L antenna to W L card Check antenna Re assemble the antenna to W L card OK NG Swap The antenna OK NG Swap M B Check W L card Swap the W L card OK OK NG ...

Page 124: ...n Test Failure If the SD card function test fails perform the following Figure 4 10 SD Card Function Test Failure Start Swap M B Card read conn well solder Card read Chip ok Repair the Card read conn OK NG Swap M B card read Chip OK OK NG ...

Page 125: ...ermal Failure If the units thermal fails perform the following Figure 4 11 Units Thermal Failure Start Fan cable Well connected Connect it well OK NG Fan ok Replace fan OK NG Replace M B Thermal well insert Insert is well OK NG OK ...

Page 126: ... Cosmetic Failure If the cosmetic fails perform the following Figure 4 12 Cosmetic Failure Start LCD cover LCD bezel Swap LCD cover OK NG Swap LCD bezel OK NG Function Test Upper Lower Swap Upper OK NG Swap Lower OK OK NG ...

Page 127: ...hown on the following illustration Figure 4 13 Location of JCMOS1 Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information perform the following 1 If the computer is more than one year old replace the CMOS battery 2 Run a complete virus scan using up to date software to confirm the computer is virus free 3 If the computer is experiencing HDD information lo...

Page 128: ...tware errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem perform the following 1 Run the advanced diagnostic test refer to System Utilities on page 2 2 for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If an error is detected replace the FRU Rerun the test to verify that there ...

Page 129: ... Power On Issues on page 4 3 Perform the following procedures to isolate the failing FRU 1 Remove power from the computer 2 Visually check FRUs for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Apply power to the computer 5 De...

Page 130: ... phase PEI phase DXE phase BDS phase CSM functions S3 functions and ACPI functions Table 4 2 POST Code Range Phase POST Code Range SEC 0x01 0x0F PEI 0x70 0x9F DXE 0x40 0x6F BDS 0x10 0x3F SMM 0xA0 0xBF S3 0xC0 0xCF ASL 0x51 0x55 0xE1 0xE4 PostBDS 0xF9 0xFE InsydeH2ODDT Reserve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 ...

Page 131: ...aximum level SEC_GO_TO_SECSTARTUP SEC 09 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume NOTE 3rd party relate functions Platform dependence Functionality Name Include PostCode h Phase Post Code Description PEI_SIO_INIT PEI 70 Super I O Initialization PEI_CPU_REG_INIT PEI 71 CPU Early Initialization PEI_CPU_AP_INIT PEI 72 Multi processor Early Initial PEI_CPU_HT_RESET PEI ...

Page 132: ...ound Recovery image PEI_RECOVERY_MEDIA_NOT_FOUND PEI 86 Recovery image not found PEI_RECOVERY_LOAD_FILE_DONE PEI 87 Load Recovery Image completed PEI_RECOVERY_START_FLASH PEI 88 Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core PEI_IFFS_TRANSITION_START PEI 8C iFFS Transition ...

Page 133: ...XE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_SATA_INIT DXE 53 SATA Controller early Initialization DXE_SMM_CONTROLER_INIT DXE 54 Setup SMM Control service DXE_LEGACY_INTERRUPT DXE 55 Setup Legacy Interrupt service DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_SMI DXE 57 SMI test DXE_VTD_INIT D...

Page 134: ...ete BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller Keyboard and Mouse initialization BDS_CONNECT_CONSOLE_OUT BDS 17 Video device initialization BDS_CONNECT_STD_ERR BDS 18 Error report device initialization BDS_CONNECT_USB_HC BDS 19 USB host controller initialization BDS_CONNECT_USB_BUS BDS 1A USB BUS driver initialization BDS_CONNECT_USB_DEVICE BDS 1B USB device driver initialization BDS_NO_CON...

Page 135: ... resume required data in RAM BDS_READY_TO_BOOT_EVENT BDS 2E Last Chipset initial before boot to OS BDS_GO_LEGACY_BOOT BDS 2F Start to boot Legacy OS BDS_GO_UEFI_BOOT BDS 30 Start to boot UEFI OS BDS_LEGACY16_PREPARE_TO_BOOT BDS 31 Prepare to Boot to Legacy OS BDS_EXIT_BOOT_SERVICES BDS 32 Send END of POST Message to ME via HECI BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initial before boot to Legac...

Page 136: ... C1 Get S3 resume required data from memory S3_SWITCH_STACK PEI C2 Start to use memory during S3 resume S3_MEMORY_CALLBACK PEI C3 Set cache for physical memory during S3 resume S3_ENTER_S3_RESUME_PEIM PEI C4 Start to restore system configuration S3_BEFORE_ACPI_BOOT_SCRIPT PEI C5 Restore system configuration stage1 S3_BEFORE_RUNTIME_BOOT_SCRIP T PEI C6 Restore system configuration stage2 S3_BEFORE_...

Page 137: ...m wakeup from S4 ASL_WAKEUP_S5 ASL E5 System wakeup from S5 Functionality Name Include PostCode h Phase Post Code Description SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1 ...

Page 138: ...e debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4 DDT Cable become low speed device Used by Insyde debugger 0xD5 DDT Cable Transmission Error Get descriptor fail Used by Insyde debugger 0xD6 DDT Cable Transmission Error Set Debug mode fail Used by Insyde debugger 0xD7 DDT Cabl...

Page 139: ...e Removal 5 16 HDD Module Installation 5 18 HDD Carrier Removal 5 20 HDD Carrier Installation 5 21 HDD Module Installation for non HDD SKU only 5 23 Lower Case Removal 5 28 Lower Case Installation 5 30 USB Board Removal 5 32 USB Board Installation 5 35 HDD Cable Removal 5 39 HDD Cable Installation 5 41 DC IN Cable Removal 5 43 DC IN Cable Installation 5 45 Battery Removal 5 47 Battery Installation...

Page 140: ...on 5 84 Speaker Removal 5 86 Speaker Installation 5 89 Touchpad Removal 5 92 Touchpad Installation 5 95 Mainboard Removal 5 98 Mainboard Installation 5 100 LCD Bezel Removal 5 102 LCD Bezel Installation 5 104 CMOS and Dual Microphone Module Removal 5 106 CMOS and Dual Microphone Module Installation 5 108 LCD Panel Removal 5 110 LCD Panel Installation 5 112 LCD Panel Brackets Removal 5 114 LCD Pane...

Page 141: ...CHAPTER 5 Service and Maintenance cont WLAN Antenna Aux Installation 5 128 ...

Page 142: ... components on the notebook computer Recommended Equipment The following tools are required to perform maintenance on the notebook Wrist grounding strap and conductive mat Flat screwdriver Philips screwdriver Pointed plastic pry or similar object Tweezers Table 5 6 Main Screw List Screw Name Screw Type Quantity M 2 0 x 2 0 2 M 2 5 x 8 0 17 M 2 0 x 3 0 12 M 2 0 x 2 5 2 M 3 0 x 3 0 4 M 2 0 x 4 0 11 ...

Page 143: ...on sequences It provides information on what components need to be removed and installed during servicing Figure 5 1 Maintenance Flow Mainboard SSD Module WLAN Module USB Board FAN1 Module FAN2 Module LCD Module Thermal Module DC IN Cable HDD Cable Battery Hall Sensor Board RTC Battery Speaker Touchpad DIMM Module HDD Door HDD Module HDD Carrier RAM Door Lower Case ...

Page 144: ...5 6 Service and Maintenance Figure 5 2 LCD Module Maintenance Flow CMOS and Dual Microphone Module LCD Panel LCD Module LCD Panel Brackets LCD Bezel eDP Cable WLAN Antenna Main WLAN Antenna Aux ...

Page 145: ...form the following prior to performing any maintenance procedures 1 Place the system on a flat work surface 2 Make sure the system is completely powered down a If the device is in powered up mode shut down the system normally b If the device is in sleep mode wait for the Home Screen to clear Then shut down normally 3 Disconnect the AC Adapter and remove all cables from the system and its periphera...

Page 146: ...and Maintenance RAM Door Removal 1 Remove the screw securing the RAM door to the lower case Figure 5 4 Removing the Screw 2 Starting from the cut corner lift to remove the RAM door Figure 5 5 Removing the RAM Door ...

Page 147: ...he RAM door latches into the slots on the lower case Then press firmly the RAM door until it is fully seated Figure 5 6 Installing the RAM Door 2 Attach the screw to secure the RAM door to the lower case NOTE Screw torque force 2 55 3 0kgf cm Figure 5 7 Securing the Screw ...

Page 148: ...5 10 Service and Maintenance Table 5 7 RAM Door Screw Screw Name Screw Type Torque Quantity M 2 5 x 8 0 2 55 3 0kgf cm 1 ...

Page 149: ... 11 DIMM Module Removal Prerequisite RAM Door Removal on page 5 8 1 Push the module clips outwards Figure 5 8 Unclipping the Module Clips 2 Pull to remove the memory module out from its slot Figure 5 9 Removing the DIMM Module ...

Page 150: ... 1 Insert the memory module into the slot Figure 5 10 Installing the DIMM Module 1 of 2 2 Push down the memory module until the clips lock in place Figure 5 11 Installing the DIMM Module 2 of 2 3 Install the RAM door see RAM Door Installation on page 5 9 ...

Page 151: ...oor Removal Prerequisite RAM Door Removal on page 5 8 1 Remove the screw securing the HDD door to the lower case Figure 5 12 Removing the Screw 2 Starting from the cut corner lift to remove the HDD door Figure 5 13 Removing the HDD Door ...

Page 152: ...ots on the lower case Then press firmly the HDD door until it is fully seated Figure 5 14 Installing the HDD Door 2 Attach the screw to secure the HDD door to the lower case NOTE Screw torque force 2 55 3 0kgf cm Figure 5 15 Securing the Screw 3 Install the RAM door see RAM Door Installation on page 5 9 ...

Page 153: ...Service and Maintenance 5 15 Table 5 8 HDD Door Screw Screw Name Screw Type Torque Quantity M 2 5 x 8 0 2 55 3 0kgf cm 1 ...

Page 154: ...e Removal Prerequisite HDD Door Removal on page 5 13 1 Remove the four 4 screws securing the HDD module to the lower case Figure 5 16 Removing the Screws 2 Lift to remove the HDD module out from the slot Figure 5 17 Removing the HDD Module ...

Page 155: ...Service and Maintenance 5 17 3 Disconnect the HDD cable from the HDD module connector Figure 5 18 Disconnecting the HDD Cable ...

Page 156: ...enance HDD Module Installation 1 Connect the HDD cable to the HDD module connector Figure 5 19 Connecting the HDD Cable 2 Align and install the HDD module into its slot on the lower case Figure 5 20 Installing the HDD Module ...

Page 157: ...cure the HDD module to the lower case NOTE Screw torque force 1 5 2 0kgf cm Figure 5 21 Securing the Screws 4 Install the HDD door see HDD Door Installation on page 5 14 Table 5 9 HDD Module Screws Screw Name Screw Type Torque Quantity M 2 0 x 3 0 1 5 2 0kgf cm 4 ...

Page 158: ...and Maintenance HDD Carrier Removal Prerequisite HDD Module Removal on page 5 16 Remove the four 4 screws securing the HDD carrier to the HDD Then lift to remove the HDD carrier Figure 5 22 Removing the HDD Carrier ...

Page 159: ...sure the HDD and HDD carrier screw holes are properly aligned Figure 5 23 Assembling the HDD Module 2 Attach the four 4 screws to secure the HDD carrier to the HDD NOTE Screw torque force 2 5 3 0kgf cm Figure 5 24 Securing the Screws 3 Install the HDD module see HDD Module Installation on page 5 18 ...

Page 160: ...5 22 Service and Maintenance Table 5 10 HDD Carrier Screws Screw Name Screw Type Torque Quantity M 3 0 x 3 0 2 5 3 0kgf cm 4 ...

Page 161: ...ite HDD Door Removal on page 5 13 NOTE For non HDD SKU make sure to use the four screws included in the package to secure the HDD carrier to the HDD Figure 5 25 Screws for non HDD SKU 1 Remove the four 4 screws securing the HDD carrier to the lower case Figure 5 26 Removing the Screws ...

Page 162: ...2 Lift to remove the HDD carrier out from the slot Figure 5 27 Removing the HDD Carrier 3 Install the HDD carrier onto the HDD Make sure the HDD and HDD carrier screw holes are properly aligned Figure 5 28 Assembling the HDD Module ...

Page 163: ...ach the four 4 screws to secure the HDD carrier to the HDD NOTE Screw torque force 2 5 3 0kgf cm Figure 5 29 Securing the Screws 5 Detach the adhesive tape securing the HDD cable to the lower case Figure 5 30 Detaching the Adhesive Tape ...

Page 164: ...ce and Maintenance 6 Connect the HDD cable to the HDD module connector Figure 5 31 Connecting the HDD Cable 7 Align and install the HDD module into its slot on the lower case Figure 5 32 Installing the HDD Module ...

Page 165: ...o the lower case NOTE Screw torque force 1 5 2 0kgf cm Figure 5 33 Securing the Screws 9 Install the HDD door see HDD Door Installation on page 5 14 Table 5 11 HDD Module HDD Carrier Screws Screw Name Screw Type Torque Quantity M 2 0 x 3 0 1 5 2 0kgf cm 4 M 3 0 x 3 0 2 5 3 0kgf cm 4 ...

Page 166: ...age 5 11 HDD Module Removal on page 5 16 1 Remove the fifteen 15 screws securing the lower case to the upper case Figure 5 34 Removing the Screws 2 Starting from the left side pry to release the left side latches following the direction arrows Figure 5 35 Releasing the Lower Case 1 of 3 ...

Page 167: ...9 3 Continue releasing the bottom side latches following the direction of the arrow Figure 5 36 Releasing the Lower Case 2 of 3 4 Release the right side latches Figure 5 37 Releasing the Lower Case 3 of 3 5 Remove the lower case ...

Page 168: ... Lower Case Installation 1 Align and install the lower case on the upper case Figure 5 38 Installing the Lower Case 1 of 2 2 Press firmly the side latches until they snapped into place Figure 5 39 Installing the Lower Case 2 of 2 ...

Page 169: ...E Screw torque force 2 55 3 0kgf cm Figure 5 40 Securing the Screws 4 Install the DIMM module DIMM Module Installation on page 5 12 5 Install the HDD module HDD Module Installation on page 5 18 Table 5 12 Lower Case Screws Screw Name Screw Type Torque Quantity M 2 5 x 8 0 2 55 3 0kgf cm 15 ...

Page 170: ...oard Removal Prerequisite Lower Case Removal on page 5 28 1 Detach the mylars securing the DC IN cable Figure 5 41 Detaching the Mylars 2 Disconnect the DC IN cable from the mainboard connector Figure 5 42 Disconnecting the DC IN Cable ...

Page 171: ...5 33 3 Release the latch and disconnect the USB board FFC from the mainboard connector Figure 5 43 Disconnecting the USB Board FFC 4 Remove the screw securing the the USB board to the upper case Figure 5 44 Removing the Screw ...

Page 172: ...Maintenance 5 Lift to remove the USB board from the upper case Figure 5 45 Removing the USB Board 6 Release the latch and disconnect the USB board FFC from the USB board connector Figure 5 46 Removing the USB Board FFC ...

Page 173: ...the USB board FFC to the USB board connector and secure the latch Figure 5 47 Connecting the USB Board FFC 2 By aligning the USB board with the guide pins on the upper case install the USB board onto its slot on the upper case Figure 5 48 Installing the USB Board ...

Page 174: ... the screw to secure the USB board to the upper case NOTE Screw torque force 1 5 2 0kgf cm Figure 5 49 Securing the Screw 4 Connect the USB board FFC to the mainboard connector and secure the latch Figure 5 50 Connecting the USB Board FFC ...

Page 175: ...onnect the DC IN cable to the mainboard connector Figure 5 51 Connecting the DC IN Cable 6 Attach the mylars to secure the DC IN cable Figure 5 52 Attaching the Mylars 7 Install the lower case see Lower Case Installation on page 5 30 ...

Page 176: ...5 38 Service and Maintenance Table 5 13 USB Board Screw Screw Name Screw Type Torque Quantity M 2 0 x 4 0 1 5 2 0kgf cm 1 ...

Page 177: ...rs securing the DC IN cable USB board FFC WLAN antenna cables and fan cable Figure 5 53 Detaching the Mylars 2 Disconnect the DC IN cable from the mainboard connector Then release the latch and disconnect the USB board FFC from the mainboard connector Figure 5 54 Disconnecting the DC IN Cable and USB Board FFC ...

Page 178: ...5 40 Service and Maintenance 3 Detach the mylar and disconnect the HDD cable from the mainboard connector Figure 5 55 Removing the HDD Cable ...

Page 179: ...d connector Then attach the mylar to secure the HDD cable in place Figure 5 56 Connecting the HDD Cable 2 Connect the USB board FFC to the mainboard connector and secure the latch Then connect the DC IN cable to the mainboard connector Figure 5 57 Connecting the DC IN Cable and USB Board FFC ...

Page 180: ...ce and Maintenance 3 Attach the mylars to secure the DC IN cable USB board FFC WLAN antenna cables and fan cable Figure 5 58 Attaching the Mylars 4 Install the lower case see Lower Case Installation on page 5 30 ...

Page 181: ...Cable Removal Prerequisite Lower Case Removal on page 5 28 1 Detach the mylars securing the DC IN cable Figure 5 59 Detaching the Mylars 2 Disconnect the DC IN cable from the mainboard connector Figure 5 60 Disconnecting the DC IN Cable ...

Page 182: ...5 44 Service and Maintenance 3 Unroute the DC IN cable from the guides and remove the cable connector from its slot on the upper case Figure 5 61 Removing the DC IN Cable ...

Page 183: ...Install the DC IN cable connector into its slot on the upper case Then route the DC IN cable through the guides as shown below Figure 5 62 Installing the DC IN Cable 2 Connect the DC IN cable to the mainboard connector Figure 5 63 Connecting the DC IN Cable ...

Page 184: ...5 46 Service and Maintenance 3 Attach the mylars to secure the DC IN cable in place Figure 5 64 Attaching the Mylars 4 Install the lower case see Lower Case Installation on page 5 30 ...

Page 185: ...moval Prerequisite Lower Case Removal on page 5 28 1 Detach the adhesive tape securing the battery cable Figure 5 65 Detaching the Adhesive Tape 2 Disconnect the battery cable from the mainboard connector Figure 5 66 Disconnecting the Cable ...

Page 186: ...2 screws securing the battery to the upper case Figure 5 67 Removing the Screws 4 Lift the upper edge of the battery and slide to release the remaining latches from the slot on the upper case Then remove the battery Figure 5 68 Removing the Battery ...

Page 187: ...ottom tabs to the slots on the upper case Then push down the battery into its slot until it fully seated Figure 5 69 Installing the Battery 2 Attach the two 2 screws to secure the battery to the upper case NOTE Screw torque force 1 5 2 0kgf cm Figure 5 70 Securing the Screws ...

Page 188: ... battery cable to the mainboard connector Figure 5 71 Connecting the Cable 4 Attach the adhesive tape to secure the battery cable in place Figure 5 72 Attaching the Adhesive Tape 5 Install the lower case see Lower Case Installation on page 5 30 ...

Page 189: ...Service and Maintenance 5 51 Table 5 14 Battery Screws Screw Name Screw Type Torque Quantity M 2 0 x 4 0 1 5 2 0kgf cm 2 ...

Page 190: ...isite Lower Case Removal on page 5 28 1 Remove the screw securing the SSD module to the mainboard Figure 5 73 Removing the Screw 2 Pull to disconnect the SDD module from the mainboard connector Then remove the SDD module Figure 5 74 Removing the SSD Module ...

Page 191: ...dule to the mainboard connector Figure 5 75 Connecting the SSD Module Connector 2 Attach the screw to secure the SSD module to the mainboard NOTE Screw torque force 1 5 2 0kgf cm Figure 5 76 Securing the Screw 3 Install the lower case see Lower Case Installation on page 5 30 ...

Page 192: ...5 54 Service and Maintenance Table 5 15 SSD Module Screw Screw Name Screw Type Torque Quantity M 2 0 x 2 5 1 5 2 0kgf cm 1 ...

Page 193: ...odule Removal Prerequisite Lower Case Removal on page 5 28 1 Disconnect the WLAN antenna cables Figure 5 77 Disconnecting the WLAN Antenna Cables 2 Remove the screw securing the WLAN module to the mainboard Figure 5 78 Removing the Screw ...

Page 194: ...5 56 Service and Maintenance 3 Pull to disconnect the WLAN module from the mainboard connector Then remove the WLAN module Figure 5 79 Removing the WLAN Module ...

Page 195: ...nstallation 1 Connect the WLAN module to the mainboard connector Figure 5 80 Connecting the WLAN Module Connector 2 Attach the screw to secure the WLAN module to the mainboard NOTE Screw torque force 1 5 2 0kgf cm Figure 5 81 Securing the Screw ...

Page 196: ...to the screw and the auxiliary antenna cable black to the other connector on the board Figure 5 82 Installing the WLAN Antenna Cables 4 Install the lower case see Lower Case Installation on page 5 30 Table 5 16 WLAN Module Screw Screw Name Screw Type Torque Quantity M 2 0 x 2 5 1 5 2 0kgf cm 1 ...

Page 197: ...moval Prerequisite Lower Case Removal on page 5 28 1 Disconnect the fan cable from the mainboard connector Figure 5 83 Disconnecting the Fan Cable 2 Remove the two 2 screws securing the fan module to the upper case Figure 5 84 Removing the Screws ...

Page 198: ...5 60 Service and Maintenance 3 Detach the mylar securing the fan module to the thermal module Then lift to remove the fan module from the upper case Figure 5 85 Removing the Fan Module ...

Page 199: ...lation 1 Align and install the fan module onto its slot on the upper case Figure 5 86 Installing the Fan Module 2 Attach the two 2 screws to secure the fan module to the upper case NOTE Screw torque force 2 0 2 5kgf cm Figure 5 87 Securing the Screws ...

Page 200: ...he mylar to secure the fan module to the thermal module Figure 5 88 Attaching the Mylar 4 Connect the fan cable to the mainboard connector Figure 5 89 Connecting the Fan Cable 5 Install the lower case see Lower Case Installation on page 5 30 ...

Page 201: ...Service and Maintenance 5 63 Table 5 17 Fan 1 Module Screws Screw Name Screw Type Torque Quantity M 2 5 x 6 0 2 0 2 5kgf cm 2 ...

Page 202: ...ars securing the DC IN cable USB board FFC WLAN antenna cables and fan cable Figure 5 90 Detaching the Mylars 2 Disconnect the DC IN cable from the mainboard connector Then release the latch and disconnect the USB board FFC from the mainboard connector Figure 5 91 Disconnecting the DC IN Cable and USB Board FFC ...

Page 203: ...5 3 Remove the two 2 screws securing the fan module to the upper case Figure 5 92 Removing the Screws 4 Slightly lift the fan module to disconnect the fan cable from the mainboard connector Figure 5 93 Disconnecting the Fan Cable ...

Page 204: ...5 66 Service and Maintenance 5 Detach the mylar securing the fan module to the thermal module Then lift to remove the fan module from the upper case Figure 5 94 Removing the Fan Module ...

Page 205: ... 5 67 Fan 2 Module Installation 1 Connect the fan cable to the mainboard connector Figure 5 95 Connecting the Fan Cable 2 Align and install the fan module onto its slot on the upper case Figure 5 96 Installing the Fan Module ...

Page 206: ...ttach the two 2 screws to secure the fan module to the upper case NOTE Screw torque force 2 0 2 5kgf cm Figure 5 97 Securing the Screws 4 Attach the mylar to secure the fan module to the thermal module Figure 5 98 Attaching the Mylar ...

Page 207: ...Then connect the DC IN cable to the mainboard connector Figure 5 99 Connecting the DC IN Cable and USB Board FFC 6 Attach the mylars to secure the DC IN cable USB board FFC WLAN antenna cables and fan cable Figure 5 100 Attaching the Mylars 7 Install the lower case see Lower Case Installation on page 5 30 ...

Page 208: ...5 70 Service and Maintenance Table 5 18 Fan 2 Module Screws Screw Name Screw Type Torque Quantity M 2 5 x 6 0 2 0 2 5kgf cm 2 ...

Page 209: ...an 1 Module Removal on page 5 59 Fan 2 Module Removal on page 5 64 1 Remove the seven 7 screws securing the thermal module to the mainboard Figure 5 101 Removing the Screws 2 Lift to remove the thermal module from the mainboard Figure 5 102 Removing the Thermal Module ...

Page 210: ...he mainboard Figure 5 103 Installing the Thermal Module 2 Attach the seven 7 screws to secure the thermal module to the mainboard NOTE Screw torque force 1 5 2 0kgf cm Figure 5 104 Securing the Screws 3 Install the two fan modules see Fan 1 Module Installation on page 5 61 and Fan 2 Module Installation on page 5 67 ...

Page 211: ...Service and Maintenance 5 73 Table 5 19 Thermal Module Screws Screw Name Screw Type Torque Quantity M 2 0 x 4 0 1 5 2 0kgf cm 7 ...

Page 212: ... on page 5 28 1 Detach the mylars and disconnect the WLAN antenna cables from the WLAN module connectors Figure 5 105 Disconnecting the WLAN Antenna Cables 2 Carefully unroute the WLAN antenna cables from the guides on the upper case Figure 5 106 Unrouting the WLAN Antenna Cables ...

Page 213: ...from the mainboard connector Figure 5 107 Disconnecting the eDP Cable 4 Open the lid in 90 and place the device on a raised surface Then remove the six 6 screws securing the LCD panel bracket and LCD module to the upper case Figure 5 108 Removing the Screws ...

Page 214: ...5 76 Service and Maintenance 5 Lift to remove the LCD module from the upper case Figure 5 109 Removing the LCD Module ...

Page 215: ...LCD module Make sure the screw holes of LCD panel bracket are properly aligned Figure 5 110 Installing the LCD Module 2 Attach the six 6 screws to secure the LCD panel bracket and LCD module to the upper case NOTE Screw torque force 2 0 2 5kgf cm Figure 5 111 Securing the Screws ...

Page 216: ...d Maintenance 3 Connect the eDP cable to the mainboard connector Figure 5 112 Connecting the eDP Cable 4 Route the WLAN antenna cables through the guides on the upper case Figure 5 113 Routing the WLAN Antenna Cables ...

Page 217: ...s to the WLAN module connectors Then attach the mylars Figure 5 114 Connecting the WLAN Antenna Cables 6 Install the lower case see Lower Case Installation on page 5 30 Table 5 20 LCD Module Screws Screw Name Screw Type Torque Quantity M 2 5 x 6 0 2 0 2 5kgf cm 6 ...

Page 218: ...ttery Removal on page 5 47 1 Disconnect the RTC battery cable from the mainboard connector Figure 5 115 Diconnecting the RTC Battery Cable 2 Pry to detach the adhesive tape underneath the RTC battery Then remove the RTC battery Figure 5 116 Removing the RTC Battery ...

Page 219: ...and install the RTC battery onto its slot on the upper case Figure 5 117 Installing the RTC Battery 2 Connect the RTC battery cable to the mainboard connector Figure 5 118 Connecting the RTC Battery Cable 3 Install the battery see Battery Installation on page 5 49 ...

Page 220: ...oval on page 5 47 1 Release the latch and disconnect the hall sensor cable from the mainboard connector Figure 5 119 Diconnecting the Hall Sensor Cable 1 of 2 2 Pry to release the hall sensor board from its slot on the upper case Figure 5 120 Removing the Hall Sensor Board 1 of 2 ...

Page 221: ... release it from the latches on the upper case Then remove the hall sensor board Figure 5 121 Removing the Hall Sensor Board 2 of 2 4 Release the latch and disconnect the hall sensor cable from the hall sensor board connector Figure 5 122 Diconnecting the Hall Sensor Cable 2 of 2 ...

Page 222: ...nnect the hall sensor cable to the hall sensor board connector and secure the latch Figure 5 123 Connecting the Hall Sensor Cable 1 of 2 2 Slide the left side of hall sensor into the tabs until it is fully engaged Figure 5 124 Installing the Hall Sensor Board 1 of 2 ...

Page 223: ...ts slot until it is fully seated Figure 5 125 Installing the Hall Sensor Board 2 of 2 4 Connect the hall sensor cable to the mainboard connector and secure the latch Figure 5 126 Connecting the Hall Sensor Cable 2 of 2 5 Install the battery see Battery Installation on page 5 49 ...

Page 224: ... and disconnect the hall sensor cable from the hall sensor board connector Then remove the screw securing the touchpad bracket to the upper case Figure 5 127 Diconnecting the Hall Sensor Cable and Removing the Screw 2 Remove the touchpad bracket from the upper case Figure 5 128 Removing the Touchpad Bracket ...

Page 225: ...nnect the speaker cable from the mainboard connector Figure 5 129 Disconnecting the Speaker Cable 4 Remove the right speaker from the upper case Then carefully unroute the speaker cable from the guides on the upper case Figure 5 130 Removing the Right Speaker ...

Page 226: ...5 88 Service and Maintenance 5 Continue unrouting the speaker cable from the guides on the upper case Then remove the left speaker from the upper case Figure 5 131 Removing the Left Speaker ...

Page 227: ...e upper case Then route the speaker cable through the guides on the upper case Figure 5 132 Installing the Left Speaker 2 Continue routing the speaker cable through the guides on the upper case Then align and install the right speaker onto its slot on the upper case Figure 5 133 Installing the Right Speaker ...

Page 228: ...aker cable to the mainboard connector Then attach the mylar to secure the cable position Figure 5 134 Connecting the Speaker Cable 4 Align and install the touchpad bracket onto its slot on the upper case Figure 5 135 Installing the Touchpad Bracket ...

Page 229: ...cable to the hall sensor board connector and secure the latch NOTE Screw torque force 1 5 2 0kgf cm Figure 5 136 Securing the Screw and Connecting the Hall Sensor Cable 6 Install the battery see Battery Installation on page 5 49 Table 5 21 Touchpad Bracket Screw Screw Name Screw Type Torque Quantity M 2 0 x 3 0 1 5 2 0kgf cm 1 ...

Page 230: ...lease the latch and disconnect the touchpad FFC from the mainboard connector Then disconnect the keyboard FPC from the mainboard connector Figure 5 137 Diconnecting the Cables 2 Remove the three 3 screws securing touchpad to the upper case Then detach the mylar Figure 5 138 Removing the Screws ...

Page 231: ...vice and Maintenance 5 93 3 Slide to remove the touchpad from the upper case Figure 5 139 Removing the Touchpad 4 Detach the adhesive tape securing the touchpad FFC Figure 5 140 Detaching the Adhesive Tape ...

Page 232: ...5 94 Service and Maintenance 5 Release the latch and disconnect the touchpad FFC from the touchpad connector Figure 5 141 Disconnecting the Touchpad FFC ...

Page 233: ...pad Installation 1 Cnnect the touchpad FFC from the touchpad connector and secure the latch Figure 5 142 Connecting the Touchpad FFC 2 Attach the adhesive tape to secure the touchpad FFC in place Figure 5 143 Attaching the Adhesive Tape ...

Page 234: ...pad into the tabs to install it on the upper case Figure 5 144 Installing the Touchpad 4 Attach the three 3 screws to secure the touchpad to the upper case Then attach the mylar NOTE Screw torque force 1 5 2 0kgf cm Figure 5 145 Securing the Screws ...

Page 235: ... connector and secure the latch Then connect the keyboard FPC to the mainboard connector Figure 5 146 Connecting the Cables 6 Install the battery see Battery Installation on page 5 49 Table 5 22 Touchpad Screws Screw Name Screw Type Torque Quantity M 2 0 x 3 0 1 5 2 0kgf cm 3 ...

Page 236: ...on page 5 55 Thermal Module Removal on page 5 71 1 Release the latch if necessary and disconnect the following cables from the mainboard connectors HDD cable A USB board FFC B DC IN cable C Backlight FPC D Keyboard FPC E Touchpad FFC F Hall sensor cable G RTC battery cable H eDP cable I Figure 5 147 Disconnecting the Cables C A F D B E G H I ...

Page 237: ...three 3 screws securing the mainboard to the upper case Figure 5 148 Removing the Screws 3 Slide the mainboard to release the I O connectors from their slots and then remove the mainboard from the upper case Figure 5 149 Removing the Mainboard ...

Page 238: ...slots on the upper case Figure 5 150 Installing the Mainboard 2 Attach the two 2 screws M 2 5 x 3 0 marked with red white circle and the screw M 2 0 x 4 0 marked with blue white circle to secure the mainboard to the upper case NOTE Screw torque force M 2 5 x 3 0 2 0 2 5kgf cm M 2 0 x 4 0 1 5 2 0kgf cm Figure 5 151 Securing the Screws ...

Page 239: ...eDP cable I Figure 5 152 Connecting the Cables 4 Install the thermal module see Thermal Module Installation on page 5 72 5 Install the WLAN module see WLAN Module Installation on page 5 57 6 Install the SSD module see SSD Module Installation on page 5 53 7 Install the battery see Battery Installation on page 5 49 Table 5 23 Mainboard Screws Screw Name Screw Type Torque Quantity M 2 5 x 3 0 2 0 2 5...

Page 240: ...erequisite LCD Module Removal on page 5 74 1 Pry the LCD bezel from the bottom side to release latches Figure 5 153 Removing the LCD Bezel 1 of 4 2 Pry the LCD bezel from the right side to release the latches Figure 5 154 Removing the LCD Bezel 2 of 4 ...

Page 241: ...nance 5 103 3 Pry the LCD bezel from the top side to release the latches Figure 5 155 Removing the LCD Bezel 3 of 4 4 Continue to pry the left side latches and remove the bezel Figure 5 156 Removing the LCD Bezel 4 of 4 ...

Page 242: ...lign and install the bottom side of the LCD bezel on the LCD panel Figure 5 157 Installing the LCD Bezel 1 of 3 2 Making sure the cables would not get caught press the bottom side latches to install the LCD bezel Figure 5 158 Installing the LCD Bezel 2 of 3 ...

Page 243: ...ce and Maintenance 5 105 3 Press to secure the left right and top sides of the LCD bezel latches Figure 5 159 Installing the LCD Bezel 3 of 3 4 Install the LCD module see LCD Module Installation on page 5 77 ...

Page 244: ...val on page 5 102 1 Pry to remove the CMOS and dual microphone module from its slot on the LCD cover Figure 5 160 Removing the CMOS and Dual Microphone Module 2 Detach the mylar and disconnect the eDP cable from the CMOS and dual microphone module connector Figure 5 161 Disconnecting the eDP Cable ...

Page 245: ...Service and Maintenance 5 107 3 Carefully remove the two 2 microphones and the protective sponge of the CMOS Figure 5 162 Removing the Microphones and Protective Sponge ...

Page 246: ...o the CMOS Then install the two 2 microphones onto its respective slots on the module Figure 5 163 Installing the Microphones and Protective Sponge 2 Connect the eDP cable to the CMOS and dual microphone module connector Then attach the mylar to secure the cable connection Figure 5 164 Connecting the eDP Cable ...

Page 247: ...nce 5 109 3 Align and install the CMOS and dual microphone module into its slot on the LCD cover Figure 5 165 Installing the CMOS and Dual Microphone Module 4 Install the LCD bezel see LCD Bezel Installation on page 5 104 ...

Page 248: ... 102 1 Remove the four 4 screws securing the LCD panel to the LCD cover Figure 5 166 Removing the Screws 2 Carefully flip the LCD panel to reveal the eDP cable connector Then unroute the eDP cable from the guides on the bottom of the LCD cover Figure 5 167 Revealing the eDP Cable Connector ...

Page 249: ...Service and Maintenance 5 111 3 Detach the adhesive tape and disconnect the eDP cable to the LCD panel connector Figure 5 168 Disconnecting the eDP Cable ...

Page 250: ... connector and attach the adhesive tape to secure the cable connection Figure 5 169 Connecting the eDP Cable 2 Route the eDP cable through the guides on the bottom of the LCD cover Starting from the bottom side carefully place the LCD panel on the LCD cover Figure 5 170 Installing the LCD Panel ...

Page 251: ...he LCD panel to the LCD cover NOTE Screw torque force 1 5 2 0kgf cm Figure 5 171 Securing the LCD Panel Screws 4 Install the LCD bezel see LCD Bezel Installation on page 5 104 Table 5 24 LCD Panel Screws Screw Name Screw Type Torque Quantity M 2 0 x 3 0 1 5 2 0kgf cm 4 ...

Page 252: ...screws securing the LCD panel brackets to the LCD cover Figure 5 172 Removing the Screws 2 Lift to remove the LCD panel brackets from the LCD cover Then unroute the eDP cable and WLAN antenna cables which are located under the LCD panel brackets from the guides on the LCD cover Figure 5 173 Removing the LCD Panel Brackets ...

Page 253: ...on the LCD cover Then align and install the LCD panel brackets onto its respective slot on the LCD cover Figure 5 174 Installing the LCD Panel Brackets 2 Attach the six 6 screws to secure the LCD panel brackets to the LCD cover NOTE Screw torque force 2 0 2 5kgf cm Figure 5 175 Securing the Screws 3 Install the LCD panel see LCD Panel Installation on page 5 112 ...

Page 254: ...5 116 Service and Maintenance Table 5 25 LCD Panel Brackets Screws Screw Name Screw Type Torque Quantity M 2 5 x 4 0 2 0 2 5kgf cm 6 ...

Page 255: ...ing from the bottom left side carefully unroute the eDP cable and detach the mylar 2 Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover While unrouting the cable make sure to detach the mylar closer to the CMOS and microphone module Figure 5 176 Unrouting the eDP Cable ...

Page 256: ...5 118 Service and Maintenance 3 Detach the mylar and disconnect the eDP cable from the CMOS and microphone module connector Figure 5 177 Disconnecting the eDP Cable ...

Page 257: ... sure to attach the mylar closer to the CMOS and microphone module 2 Continue to route the eDP cable through the guides on the bottom left of the LCD cover Then attach the mylar to secure the cable position Figure 5 178 Routing the eDP Cable 3 Connect the eDP cable to the CMOS and microphone module connector Then attach the mylar to secure the cable connection Figure 5 179 Connecting the eDP Cable...

Page 258: ... 4 Align and install the CMOS and dual microphone module into its slot on the LCD cover Figure 5 180 Installing the CMOS and Dual Microphone Module 5 Install the LCD panel brackets see LCD Panel Brackets Installation on page 5 115 ...

Page 259: ...tarting from the bottom left side carefully unroute the eDP cable and detach the mylar 2 Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover While unrouting the cable make sure to detach the mylar closer to the CMOS and microphone module Figure 5 181 Unrouting the eDP Cable ...

Page 260: ...Unroute the main antenna cable from the guides on the right and top sides of the LCD cover Figure 5 182 Unrouting the Main Antenna Cable 4 Detach the main antenna cable from the LCD cover Figure 5 183 Detaching the Main Antenna Cable ...

Page 261: ...the main antenna cable onto its slot on the LCD cover Figure 5 184 Attaching the Main Antenna Cable 2 Route the main antenna cable through the guides on the top side first and then following with the right side of the LCD cover Figure 5 185 Routing the Main Antenna Cable ...

Page 262: ...hile routing the cable make sure to attach the mylar closer to the CMOS and microphone module 4 Continue to route the eDP cable through the guides on the bottom left of the LCD cover Then attach the mylar to secure the cable position Figure 5 186 Routing the eDP Cable 5 Install the LCD panel brackets see LCD Panel Brackets Installation on page 5 115 ...

Page 263: ...arting from the bottom left side carefully unroute the eDP cable and detach the mylar 2 Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover While unrouting the cable make sure to detach the mylar closer to the CMOS and microphone module Figure 5 187 Unrouting the eDP Cable ...

Page 264: ...able from the guides on the right and top sides of the LCD cover Figure 5 188 Unrouting the Main Antenna Cable 4 Unroute the auxiliary antenna cable from the guides on the right and top sides of the LCD cover Figure 5 189 Unrouting the Auxiliary Antenna Cable ...

Page 265: ...Service and Maintenance 5 127 5 Detach the auxiliary antenna cable from the LCD cover Figure 5 190 Detaching the Auxiliary Antenna Cable ...

Page 266: ...auxiliary antenna cable from the LCD cover Figure 5 191 Attaching the Auxiliary Antenna Cable 2 Route the auxiliary antenna cable through the guides on the top side first and then following with the right side of the LCD cover Figure 5 192 Routing the Auxiliary Antenna Cable ...

Page 267: ... guides on the top side first and then following with the left side of the LCD cover While routing the cable make sure to attach the mylar closer to the CMOS and microphone module 5 Continue to route the eDP cable through the guides on the bottom left of the LCD cover Then attach the mylar to secure the cable position Figure 5 194 Routing the eDP Cable 6 Install the LCD panel brackets see LCD Pane...

Page 268: ...CHAPTER 6 Field Replaceable Unit List FRU Field Replaceable Unit List 6 2 Exploded Diagram 6 3 Main Assembly 6 3 Upper Cover Assembly 6 5 LCD Assembly 6 6 FRU List 6 8 Screw List 6 16 ...

Page 269: ...annel Part number changes will not be noted on the printed Service Guide For Acer Authorized Service Providers the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defecti...

Page 270: ... Exploded Diagram No Description P N 1 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black US International Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06B 6B Q2SN2 001 2 HALL SENSOR BOARD FFC CABLE 50 Q28N2 001 1 3 4 5 2 9 12 15 16 19 21 8 10 13 14 18 17 20 11 6 7 ...

Page 271: ...AM LF Intel Core i5 7300HQ Nvidia GTX 1050 NB Q2Q11 006 10 PLASTIC FAN FOR 1050 N17PG0 PG1 23 Q2CN2 001 11 THERMAL MODULE DIS W O FAN FOR1050 N17PG0 PG1 60 Q2CN2 002 12 HDD N A 13 HDD CABLE 50 Q28N2 004 14 HDD BRACKET 33 Q28N2 001 15 RJ45 SPONGE N A 16 LOW WLAN CARD SPONGE 47 Q28N2 001 17 THERMAL_1050 N17PG0 PG1 _SPONGE_A 47 Q2CN2 001 18 THERMAL_1050 N17PG0 PG1 _SPONGE_B 47 Q2CN2 002 19 LOWER CASE...

Page 272: ...am No Description P N 1 TOUCHPAD SUPPORT BRACKET FOR IMR SKU 33 Q2HN2 001 2 TOUCH PAD ASSY BLACK ELANTECH 56 Q28N2 001 3 SPEAKER L R 23 Q28N2 001 4 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black US International Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06B 6B Q2SN2 001 4 2 1 3 ...

Page 273: ...re 6 3 LCD Assembly Exploded Diagram Table 6 3 LCD Assembly Exploded Diagram No Description P N 1 LCD BEZEL ASSY BLACK 60 Q2SN2 003 2 LCD PANEL N A 3 LCD HINGE R L 33 Q28N2 002 4 ANTENNA AUX 50 Q28N2 007 5 LCD EDP CABLE 50 Q28N2 008 1 2 3 3 10 4 5 6 8 9 7 ...

Page 274: ...List 6 ANTENNA MAIN 50 Q28N2 006 7 MIC RUBBER 47 Q28N2 003 8 CMOS DUAL MICROPHONE MODULE N A 9 CAMERA SPONGE 47 Q28N2 004 10 LCD COVER ASSY IMR BLACK FOR IMR SKU 60 Q2SN2 002 Table 6 3 LCD Assembly Exploded Diagram No Description P N ...

Page 275: ...2CN2 002 CABLE HALL SENSOR BOARD FFC CABLE 50 Q28N2 001 USB BOARD FFC CABLE FOR 1050 N17PG0 PG1 50 Q2CN2 001 DC IN CABLE 135W 50 Q2CN2 002 HDD CABLE 50 Q28N2 004 TOUCHPAD FFC CABLE 50 Q28N2 005 POWER CORD 1M BLACK BLACK SOUTH AFRICA 27 Q28N2 001 POWER CORD 1M BLACK BLACK AUSTRALIA 27 Q28N2 002 POWER CORD 1M BLACK EU 27 Q28N2 003 POWER CORD 1M BLACK DENMARK 27 Q28N2 004 ...

Page 276: ...ACK UK 27 Q28N2 011 POWER CORD 1M BLACK TWN 27 Q28N2 012 POWER CORD 1M BLACK ARGENTINA 27 Q28N2 013 POWER CORD 1M BLACK KOREA 27 Q28N2 014 POWER CORD 1M BLACK US 27 Q28N2 015 POWER CORD 1M BLACK BRAZIL 27 Q28N2 016 ANTENNA MAIN 50 Q28N2 006 ANTENNA AUX 50 Q28N2 007 LCD EDP CABLE 50 Q28N2 008 CASE COVER BRACKET ASSEMBLY TOUCH PAD ASSY BLACK ELANTECH 56 Q28N2 001 TOUCH PAD ASSY BLACK SYNAPTICS 56 Q2...

Page 277: ...2 001 HDD DOOR 42 Q28N2 001 RAM DOOR 42 Q28N2 002 HDD BRACKET 33 Q28N2 001 LCD COVER ASSY IMR BLACK FOR IMR SKU 60 Q2SN2 002 LCD BEZEL ASSY BLACK 60 Q2SN2 003 LCD HINGE R L 33 Q28N2 002 FAN PLASTIC FAN FOR 1050 N17PG0 PG1 23 Q2CN2 001 CATEGORY Acer Description Acer PN ...

Page 278: ...rint WASD NK I1513 063 6B Q2SN2 003 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black Traditional Chinese Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 064 6B Q2SN2 004 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black Russian Game Legend Power Dish Red BL SurFacePrint WASD ...

Page 279: ...N2 011 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black German Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06M 6B Q2SN2 012 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black Swiss G Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06W 6B Q2SN2 013 UPPER CASE ASSY ...

Page 280: ...020 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black Spanish Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06U 6B Q2SN2 021 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black US w Canadian French Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06Z 6B Q2SN2 022 UPPER...

Page 281: ...6B Q2SN2 029 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black Brazilian Portuguese Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06F 6B Q2SN2 030 UPPER CASE ASSY IMR BLACK FOR 1050 N17PG0 PG1 W Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black ALA Spanish Game Legend Power Dish Red BL SurFacePrint WASD NK I1513 06D 6B Q2...

Page 282: ...a GTX 1050TI NB Q2Q11 002 Mainboard AN515 51 Intel Nvidia N17P G1 with GDDR5 4GB VRAM LF Intel Core i7 7700HQ Nvidia GTX 1050TI NB Q2Q11 001 SPEAKER SPEAKER L R 23 Q28N2 001 MISCELLANEOUS LOW WLAN CARD SPONGE 47 Q28N2 001 THERMAL_1050 N17PG0 PG1 _SPONGE_A 47 Q2CN2 001 THERMAL_1050 N17PG0 PG1 _SPONGE_B 47 Q2CN2 002 MIC RUBBER 47 Q28N2 003 CAMERA SPONGE 47 Q28N2 004 MB RUBBER FOR STRAIN GAUGE 47 Q28...

Page 283: ... 86 Q1RN2 002 SCREW 2D 3L K 4 5D ZK NL CR3 0 4T 86 GCHN2 009 SCREW 2 5D 3 0L K 5 3D NI NL 86 MXRN2 005 SCREW 2 5D 6L K 4 6D ZK NL 86 GD0N2 007 SCREW 2 5D 8L K 4 6D 8T BNI ZN NL 86 GM1N2 001 SCREW 3 0D 3 0L K 4 9D NI 86 MXRN2 008 SCREW 2D 4 0L K 4 6D NI NL 86 VCBN2 002 SCREW 2 0D 2 5L K 5D NI NL 86 GCHN2 010 ...

Page 284: ...CHAPTER 7 Test Compatible Components Test Compatible Components 7 2 Microsoft Windows 10 Environment Test 7 2 AN515 51 7 2 ...

Page 285: ...ype Description Part No A COVER 10001012 COMPAL Shale Black 15 PC ABS Texture Compal A cover Shale Black 15 PC ABS Texture NC 21011 0B7 ADAPTER 60035715 DELTA SINGAPORE 135W_5 5ph y Adapter DELTA 135W 19V 1 7x5 5x11 ADP 135KB TH LF with Acer logo KP 13501 007 60036752 LITE ON SINGAPORE 135W_5 5ph y Adapter LITE ON 135W 19V 1 7x5 5x11 PA 1131 16AL LF Black with Acer logo KP 13503 007 60035715 DELTA...

Page 286: ...728_SPA2087_AOET_KMM40 30 Unified2 add Mic 2 KS 0HD05 011 10001023 LITE ON HD_Mic2_U nified Camera LITEON HD Camera LT_HM1061_RTS5838H_AOET_KMM4 030 Unified2 add Mic 2 KS 0HD05 012 10001044 CHICONY HD_Mic2_U nified Camera CHICONY HD Camera CH_HM1061_SPA2087_AOET_ZTS60 31M Unified2 add Mic 2 KS 0HD06 011 10174742 TECH FRONT CQ HD_Mic2_U nified Camera Tech Front HD Camera TF_OV9728_RTS5838H_AOET_ZTS...

Page 287: ...M 2 2280 256GB MTFDDAV256TBN LF HF KN 25604 039 60002045 SK HYNIX F80256S3 Flash Disk HYNIX SSD NAND 256GB HFS256G39TND N210A LF HF KN 2560G 022 10001023 LITE ON F80256S3 Flash Disk LITE ON SSD NAND 256GB CV3 8D256 FW T88A101 LF HF KN 2560L 021 60002045 SK HYNIX F80512P34 Flash Disk HYNIX SSD NAND 512GB HFS512GD9MNE 6200A LF HF KN 5120G 029 60001929 PHILIPS LITE ON F80512P34 Flash Disk LITE ON SSD...

Page 288: ... KS HDD HGST 2 5 5400rpm 1000GB Dummy P N SATA 8MB LF F W Dummy p n KH 01K07 005 60002036 SEAGATE N1000GB5 4 KS71D HDD SEAGATE 2 5 5400rpm 1000GB ST1000LM035 1RK172 189 Rosewood 1TB 7mmzh HDD SATA III 128MB LF F W ACM1 KH 01K01 055 60001994 WD N1000GB5 4 KS71D HDD WD 2 5 5400rpm 1000GB WD10SPZX 21Z10T0 7mmzh 1D 1TB P MN1000S SATA III 128MB LF F W 02 01A02 KH 01K08 035 60001922 TOSHIBA DIGI N1000GB...

Page 289: ...0 16GB MTA16ATF2G64HZ 2G3B1 LF HF 1024 8 20nm KN 16G04 005 60024207 KINGSTON FAR EAST SO16GBIV Memory KINGSTON SO DIMM DDRIV 2400 16GB ACR24D4S7D8MB 16 LF HF 1024 8 20nm KN 16G07 018 60002045 SK HYNIX SO16GBIV Memory HYNIX SO DIMM DDRIV 2400 16GB HMA82GS6AFR8N UH LF HF 1024 8 21nm Deneb KN 16G0G 026 10000981 MISC SO4GBIV Memory SO DIMM DDRIV 4GB Dummy LF HF KN 4GB00 019 60002050 MICRON SG SO4GBIV ...

Page 290: ...Chipset Intel CS HM175 KI 17501 HM1 PACKAGING 10001071 GOLDEN ARROW 2017 Brown EPE 15 2017 Brown EPE 15 GA Rev 1 0 NC 25811 0C1 THERMAL 10358242 AURAS TECH VH INT DIS N17PG1 70 70T85 P2 AURAS VH INT DIS N17PG1 7070T85 P2 NC 26111 010 TOUCHPAD 60040547 SYNAPTICS CP5WIP1M Synaptics Touchpad CP5WIP1M PTP TM P3218 003 105x76 7mm PCB add noise immunity NC 24611 039 60040786 ELANTECH CP5WIP1M Elantec To...

Page 291: ... GDDR5 8Gb MT51J256M32HF 70 A LF HF 7Gbps 1 5V KN 8GB04 008 60002215 SAMSUNG VR8GbGV6 VRAM SAMSUNG GDDR5 8Gb K4G80325FB HC28 LF HF 7Gbps 1 5V KN 8GB0B 040 60002045 SK HYNIX VR8GbGV6 VRAM HYNIX GDDR5 8Gb H5GC8H24MJR R0C LF HF 7Gbps KN 8GB0G 050 WIFI ANTENNA 10000105 WNC PIFA 2017 WNC PIFA WiFi Antenna NC 23511 00L WIRELESS LAN 10000105 WNC 2x2 AC BT Wireless LAN Bluetooth 2x2 AC Dummy KE 11D0N 001 ...

Page 292: ...CHAPTER 8 Online Support Information Online Support Information 8 2 Introduction 8 2 ...

Page 293: ...mation section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical materials Also contained on this website are Detailed informati...

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