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Troubleshooting and Warranty
Troubleshooting Guide
If you are having difficulty with your HDTV receiver, below are a few troubleshooting guides to follow.
If problems persist, please call your RadioShack store for further assistance.
No Power.
- Check to make sure the power cord is plugged in securely to the wall outlet and without damage.
Intermittent signal
or no signal.
- Make sure your antenna is connected and without damage.
- The antenna signal strength maybe low. Check the signal meter on the receiver to see if youʼre receiving ample signal. If not, adjust
your antenna system.
- If you are using a powered antenna, make sure the power boost is on.
- Make sure the correct resolution format compatible with your monitor is selected.
Poor or no sound.
- Check to make sure the audio cables are connected properly and without damage.
- Make sure the MUTE function is Not ʻOnʼ on your TV, HDTV Receiver, or audio receiver.
Picture is distorted.
- Make sure the correct aspect ratio is selected.
- Make sure the correct format is selected.
- Make sure the video cables are connected properly and without damage.
Remote control does
not work.
- Make sure you have fresh batteries installed properly into the remote control.
- Operate the remote within 23 ft of the HDTV Receiver.
- Remove any obstruction from the HDTV Receiverʼs sensor.
Youʼve forgotten the
V-chip lock password.
- Enter the master PIN “0000”
Symptoms Possible Solutions
Troubleshooting and Warranty
