26
26
Problem
Possible Causes
Possible Solution
Stimulation is
uncomfortable
Intensity is too high.
Decrease intensity.
Pads are too close.
Reposition the pads at least 1 ½”
apart.
Pad active area size is
too small.
Replace pads with an active area no
less than 2” x 2”.
May not be operating
the device according
to the manual.
Please check the manual before use.
Intermittent output
Lead wires.
Verify connection is secure with no
bare metal pins showing.
Turn down the intensity. Rotate lead
wires in socket 90°. If still intermittent,
replace lead wires.
If still intermittent after replacing lead
wire, a component may have failed.
Call the tech support department.
Stimulation is
ineffective.
Improper pads
placement.
Reposition pads.
Unknown.
Contact clinician.
The skin becomes
red and/or you feel
a stabbing pain
Using the pads on the
same site every time.
Re-position the pads. If at any time
you feel pain or discomfort stop using
immediately.
The pads aren’t stuck
onto the skin properly
Ensure the pads are stuck securely on
the skin. If not, replace with new pads.
The pads are dirty.
Clean the pads according to descrip-
tion in this manual (pg. 23) or replace
with new pads.
The surface of the
pads was scratched.
Replace with new pad.
Output current
stops during
therapy
The pads come off the
skin.
Turn off the device and place the
pads again.
The lead wires are
disconnected.
Turn off the device and connect
the lead wires.
The power of the
batteries is depleted.
Replace w/ new batteries.
Is the adaptor properly
connected with unit?
Firmly connect the adaptor to
the unit.
Device is cycling
through a new phase.
Increase intensity during this phase or
wait 1 minute for next phase to start
(see pg 18 for phase programs).
