34
PROBLEM
POSSIBLE CAUSES
POSSIBLE SOLUTION
Intermittent output
Lead wires
Verify connection is secure. Insert wires firmly.
Turn down the intensity. Rotate lead wires in socket 90°.
If still intermittent, replace lead wire.
If still intermittent after replacing lead wire, a component
may have failed. Call the repair department.
Stimulation is
ineffective.
Improper electrode placement.
Reposition electrode.
Unknown
Contact clinician.
The skin becomes
red and/or you feel
a stabbing pain
Using electrodes on the same site every time.
Reposition the electrodes. If at any time you feel pain or
discomfort, stop use immediately.
Electrodes are not adhered to the skin properly.
Ensure the electrodes are securely adhered to the skin.
The electrodes are dirty.
Clean the electrodes according to description in this
manual or replace with new electrodes.
The surface of the electrode is scratched.
Replace with new electrodes.
Output current stops
during therapy
The electrodes come off the skin.
Turn off the device and place the electrodes on again,
or replace with new electrodes.
The lead wire is disconnected.
Turn off the device and connect the lead wires.
The batteries’ power has been exhausted.
Replace with new batteries.
