You did not insert the test strip correctly or completely.
Hold the test strip so the arrows printed on it and the orange square face upwards. Without
bending it, gently push the test strip into the test strip guide in the direction of the arrows
until you feel it lock into place.
You removed the test strip from the meter in order to apply blood and did not re-insert it
within 20 seconds.
Dispose of the test strip, even if blood has not been applied yet. Start the blood glucose
test from the beginning with a new test strip.
A code chip from another blood glucose system has been inserted into the meter.
The code chip does not belong to the Accu-Chek Active test strips.
Remove the code chip and insert the code chip that belongs to the Accu-Chek Active test
strips you are currently using.
The code chip cannot be read.
Remove the code chip and re-insert it into the meter. If the error message appears again,
you cannot use the code chip and test strips belonging to it.
A code chip from another blood glucose system has been inserted into the meter.
The code chip does not belong to the Accu-Chek Active test strips.
Remove the code chip and insert the code chip that belongs to the Accu-Chek Active test
strips you are currently using.
Your blood glucose may be very low (possibly a severe hypoglycaemia).
If you have typical symptoms of a very low blood glucose you should follow your doctor's
instructions for such cases. Repeat the test afterwards.
The measuring window is dirty.
Clean the measuring window (see Chapter 8).
The test strip is bent or is not positioned straight and flat in the test strip guide.
Repeat the test with a new test strip.
The code chip cannot be read.
Remove the code chip and re-insert it into the meter. If the error message appears again,
you cannot use the code chip and test strips belonging to it.
A code chip from another blood glucose system has been inserted into the meter.
The code chip does not belong to the Accu-Chek Active test strips.
Remove the code chip and insert the code chip that belongs to the Accu-Chek Active test
strips you are currently using.
Your blood glucose may be very low (possibly a severe hypoglycaemia).
If you have typical symptoms of a very low blood glucose you should follow your doctor's
instructions for such cases. Repeat the test afterwards.
The measuring window is dirty.
Clean the measuring window (see Chapter 8).
The test strip is bent or is not positioned straight and flat in the test strip guide.
Repeat the test with a new test strip.
Error Messages - Accu-Chek
®
Active
You have inserted a used test strip into the meter.
Start again from the beginning with an unused test strip.
The measuring window is dirty.
Clean the measuring window (see Chapter 8).
You did not insert the test strip correctly or completely.
Hold the test strip so that the arrows printed on it and the orange square face upwards.
Without bending it, gently push the test strip into the test strip guide in the direction of the
arrows until you feel it lock into place.
You applied blood or control solution to the test strip too soon, i.e. before the drop symbol
flashed in the display.
Repeat the test with a new test strip.
The test strip was bent or moved while testing was in progress.
Repeat the test with a new test strip.
The meter was exposed to a strong electromagnetic field.
Change your position or turn off the source of radiation.
You removed the code chip while testing was in progress.
Re-insert the code chip into the meter and repeat the test with a new test strip.
The test strip was bent or moved while testing was in progress.
Repeat the test with a new test strip.
You did not insert the test strip correctly or completely.
Hold the test strip so that the arrows printed on it and the orange square face upwards.
Without bending it, gently push the test strip into the test strip guide in the direction of the
arrows until you feel it lock into place.
A meter error has occurred.
Start again from the beginning. If the
error message appears again, the
meter is defective. Please contact your
customer support and service centre.
You applied too little blood or control
solution to the test strip.
Repeat the test with a new test strip
and a larger amount of blood or control
solution.
Error Messages - Accu-Chek
®
Active
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