www.accu-chek.com.au
Accu-Chek Enquiry Line: 1800 251 816
Active
Accu-Chek
®
Active
Error Messages - Accu-Chek
®
Performa
= The test strip is damaged. Remove the test
strip and reinsert it, or replace it if damaged.
Or the code chip is incorrect. Turn off the
meter and insert a new code chip. If the
message reappears, call Roche.
= Not enough blood or control solution was
drawn into the test strip for measurement
or was applied after the test had started.
Discard the test strip and repeat the test.
= An electronic error occurred or, in rare
cases, a used test strip was removed and
reinserted. Turn the meter off and on, or take
the batteries out for 20 seconds and reinsert
them. Perform a blood glucose or control
test. If the problem persists, call Roche.
= The temperature is above or below the
proper range for the meter. Refer to
the test strip package insert for system
operating conditions. Move to an area with
appropriate conditions, wait 5 minutes, and
repeat the test. Do not artificially heat or
cool the meter.
= The battery is almost out of power.
Change the battery now.
= The time and date settings may be incorrect.
Make sure the time and date are correct and
adjust, if necessary.
= The code chip is from an expired lot of
test strips. Ensure the code chip number
matches the code number on the test strip
container. Remove the code chip and enter
the set-up mode to ensure the time and
date in the meter are correct.
= Blood or control solution was applied to the
test strip before the flashing drop symbol
appeared on the display. Discard the test
strip and repeat the test.
= The code chip is incorrect. Turn off the
meter and insert a new code chip. If this
does not fix the problem, call Roche.
= Your blood glucose may be extremely
high or a meter or a test strip error has
occurred.
if this confirms how you feel,
contact your healthcare professional
immediately.
If it does not confirm how
you feel, repeat the test and refer to
Chapter 2, “Unusual Test Results.” If this
does not confirm how you feel, perform
a control test with your control solution
and a new test strip. If the control result
is within the acceptable range, review the
proper testing procedure and repeat your
blood glucose test with a new test strip. If
the E-3 code still appears for your blood
glucose test, your blood glucose result may
be extremely high and above the system’s
reading range.
Contact your healthcare
professional immediately.
If the control
result is not within the acceptable range,
see Chapter 4, “Understanding Out-of-
Range Control Test Results.”
if the error message continues, please call roche
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