Accu-Chek GO, User Manual, Page: 53 / 63

Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or
consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal
rights, which vary from state to state.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become effective, has
become inapplicable, or has expired. Roche Diagnostics will replace at its option meters returned to it for a service charge
(not to exceed $100). Replacement will be with like or similar product. Replacement meters will be warranted for a period
of 90 days from shipment under a limited warranty providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of ACCU-CHEK Go meters under the above warranty or service policy must be made to the ACCU-CHEK
Customer Care service center by calling 1-800-440-3638. You will be mailed a return authorization label which must be
affixed to your carton for shipping the system to Roche Diagnostics. Cartons received without this label will be returned to
you at your expense. Customers experiencing difficulties should review the Troubleshooting Guide found in this manual.
Further inquiries should be directed to the ACCU-CHEK Customer Care service center at 1-800-440-3638.
Be sure to fill out your warranty form that came with your ACCU-CHEK Go system.
ACCU-CHEK Customer Care
Contents
51 Service Center
1-800-440-3638 Chapter 6: Technical Information
51
ACCU-CHEK Customer Care Service Center 1-800-440-3638