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Accu-Chek GO User Manual Download Page 39

Screen Messages and Troubleshooting 

This message appears...

and means:

mem

• in Memory Mode 

• This is a value saved in memory.

code

• after the display test in association 

• Check the code number

with the code number

• (flashing) after the display test 

• The code key is missing

mg/dL

• during the display test 

• This is a pre-programmed unit used to state the

blood glucose result.

• while the result is displayed (Test and Memory)

*

• during testing

• This is a result flag used to signify a user-defined

event.

• alongside results in memory

Chapter 5: Maintenance and Troubleshooting

37

ACCU-CHEK Customer Care Service Center 1-800-440-3638

Summary of Contents for GO

Page 1: ...User s Manual Exclusively for Long Term Care Go...

Page 2: ...ystem No matter whether this is your first time using a blood glucose meter or whether you have used others in the past please take time to read this manual carefully and completely before performing...

Page 3: ...nd Date 7 Setting the Alarm Clock Function 9 Setting the Beep Tone 10 Setting the Hypoglycemic Hypo Warning 11 Coding the Meter 12 Chapter 2 Control Testing 13 Why Run Control Tests 13 Running a Contr...

Page 4: ...ortant Information for Healthcare Professionals 24 Storing the Supplies 26 Sources of Interference 27 Chapter 4 Using the Meter s Memory 28 Viewing Test Results 29 Viewing Trend Information 29 Downloa...

Page 5: ...6 Chapter 6 Technical Information 47 Product Limitations 47 Specifications 47 Product Safety Information 49 Warranty 50 Patent Information 53 Additional Supplies 53 References 54 Alphabetical Index 55...

Page 6: ...M button memory 3 S button set 4 Measurement optics cover 5 Test strip guide 6 Test strip ejector 7 Code key slot 8 Code key 9 Battery tray 10 Battery Chapter 1 Understanding the ACCU CHEK Go System...

Page 7: ...9 Battery tray 11 Infrared interface Chapter 1 Understanding the ACCU CHEK Go System 5 ACCU CHEK Customer Care Service Center 1 800 440 3638 9 11...

Page 8: ...ck into the meter until it locks in place A new battery provides enough power for about 1 000 tests in a year To change the battery remove the old battery and place the new one in the tray with the si...

Page 9: ...he Time and Date 1 Briefly press for less than 3 seconds The meter is now turned on and in set mode 2 Press to change the time format 12H or 24H The 24H format is known as military time 3 Press to con...

Page 10: ...displayed when you take a reading Consequently statistical evaluations in the electronic notebook see Chapter 4 cannot be performed as they can only use data stored together with the date and time To...

Page 11: ...see page 10 When turned On you can set up to three separate alarm times Set the time for the first alarm call as follows 1 Press to select the unit of time you wish to set The unit will flash indicat...

Page 12: ...mory Once you have set the alarm time s press to confirm and move on to Setting the Beep Tone Setting the Beep Tone Once you have confirmed the alarm settings you have the option of turning the beep t...

Page 13: ...in a multiple resident environment Each resident may have a different hypo threshold value Follow the protocol established by your healthcare facility when setting the hypo value Never make treatment...

Page 14: ...uld snap into place 3 When you insert a test strip make sure the code number on the display matches the code on the test strip vial NOTE When you insert a new code key if the code number on the displa...

Page 15: ...ol test when The meter is new You open a new box of test strips You insert a new battery You clean the meter You drop the meter The test results don t agree with clinical symptoms You want to make sur...

Page 16: ...test strip with the arrows pointing toward the meter until it will go no further The meter turns on automatically 3 Make sure the code number on the display matches the code on the test strip vial 4 W...

Page 17: ...the tip of the bottle clean 6 Hold the meter so the test strip points down at a slight angle 7 Gently touch and hold one drop of solution against the black notch on the strip until the hourglass symbo...

Page 18: ...are working properly The label on the test strip vial shows the acceptable ranges for Level 1 and Level 2 control solutions The control test results should be within the listed range You can compare t...

Page 19: ...l solution bottles strips or control solution 3 Check that the code number on the meter matches If not recode the meter see page 12 the code on the test strip vial 4 Make sure you followed all the tes...

Page 20: ...ace the cap tightly 2 Hold the test strip so the arrows are on top Insert the test strip with the arrows pointing toward the meter until it will go no further The meter turns on automatically 3 Make s...

Page 21: ...s can produce incorrect results Use a new vial of test strips and the code key that came with it 4 Wait for the flashing blood drop to appear You have 90 seconds to apply a drop of blood Always wait f...

Page 22: ...st strip when reading is in progress If you do the reading may terminate see error messages E 4 on page 43 and E 9 on page 44 8 To remove the test strip hold the meter so the test strip points straigh...

Page 23: ...and Safety regulations A potential infection risk exists Medical staff and other persons using the ACCU CHEK Go meter to test blood glucose from more than one resident must be aware that any item com...

Page 24: ...blood sugar can help you understand test results and make a treatment decision if the results seem unusual or different from clinical symptoms Here are the most common symptoms High blood sugar hyper...

Page 25: ...ood sugar test see pages 18 20 If the control test confirms that the meter is working properly and you have performed another blood glucose test with a new test strip and still feel the new result is...

Page 26: ...ults from each test should be recorded immediately after each resident test to avoid misidentifying results Proper resident identification is achieved by ensuring that the glucose result is recorded i...

Page 27: ...rator to ensure that the control result is in range Meter results cannot be used to reconcile manual log entries This would be using the meter as a data storage device which is not recommended in a mu...

Page 28: ...ot be accurate Never artificially heat or cool the meter Humidity must be below 85 so that moisture doesn t condense on or inside the meter Sudden changes in temperature may cause condensation to form...

Page 29: ...not use this meter in close vicinity to sources of strong electromagnetic radiation To avoid electrostatic discharge do not use the meter in a very dry environment especially one in which synthetic m...

Page 30: ...nt environment we recommend that you do not use the memory function including the 7 14 and 30 day average because the results stored in the ACCU CHEK Go meter memory are not linked to specific residen...

Page 31: ...results Press to turn off the meter Viewing Trend Information As well as just showing the results in memory the meter can calculate and display average values for the last 7 14 or 30 days The date an...

Page 32: ...and return to normal memory mode showing the last result retrieved Press to turn off the meter NOTE When averages are being calculated all results flagged as control readings are ignored NOTE If more...

Page 33: ...rsonal computer or PDA For a list of software and cables that are compatible with the ACCU CHEK Go meter call the ACCU CHEK Customer Care service center at 1 800 440 3638 Transferring Data 1 Install t...

Page 34: ...to turn off the meter NOTE The computer or PDA may automatically turn off the meter following the transfer In this case the End message may not be displayed NOTE The meter turns off automatically if...

Page 35: ...splay or the outside of the meter is dirty wipe it off with a slightly damp cotton swab You may use water 70 isopropyl alcohol or a 1 10 dilution of household bleach For disinfection please take note...

Page 36: ...isopropyl alcohol Make sure no liquid enters the meter Avoid scratching the measurement optics as this will impair the measuring function 3 When the components are thoroughly dry put the measurement...

Page 37: ...Go meter to test blood glucose from more than one resident must be aware that any item coming into contact with human blood is a potential source of infection Please see Protection of Laboratory Work...

Page 38: ...nd hold down and together until the display is shown All the elements of the liquid crystal display LCD are shown on the display at once Press any button to terminate the display test and turn off the...

Page 39: ...flashing after the display test The code key is missing mg dL during the display test This is a pre programmed unit used to state the blood glucose result while the result is displayed Test and Memor...

Page 40: ...the time of testing Do not use the result as a basis for therapeutic decisions in all modes When this symbol first appears you can perform approximately 50 additional tests Replace the battery as soo...

Page 41: ...ate of the test strips you are currently using has been exceeded Change the test strips and code key Check the date and time settings The date and time must be set for this function to work in Memory...

Page 42: ...arm clock settings with the alarm clock call Visual display during the 20 second alarm clock call in Test Mode At least one alarm time has been set flashing in Test Mode Apply blood or control solutio...

Page 43: ...de The most recent result is below the hypo threshold you selected flashing in Memory Mode The stored result was below the hypo threshold you selected Chapter 5 Maintenance and Troubleshooting 41 ACCU...

Page 44: ...lt has been saved yet No 7 14 30 day average can be calculated because no results have been saved in the past 7 14 or 30 days the date and time have not yet been set or the date has been set to a time...

Page 45: ...th the vial of strips you are using Chapter 5 Maintenance and Troubleshooting 43 ACCU CHEK Customer Care Service Center 1 800 440 3638 l l l l l l l l l The measurement optics are dirty or you have in...

Page 46: ...moved during testing Repeat the test with a new test strip or Blood or control solution was applied too early Always wait for the test strip symbol and flashing drop of blood to appear in the l l l l...

Page 47: ...0 3638 The code key is missing or is defective Replace the code key The temperature of the meter is outside the permitted range Move the meter to a room where the temperature is between 50 104 F and w...

Page 48: ...strips correctly Have you followed all the proper measurement and storage conditions Are the test strips and or control solution still within the stated expiration date Are the test strip guide and m...

Page 49: ...ations and limitations Specifications Display 96 segment liquid crystal display Automatic power off 1 2 minutes after last button press Power supply 1 3 volt lithium battery type CR2430 or DL2430 Mete...

Page 50: ...tromagnetic immunity requirements as per ISO 15197 Annex A The chosen basis for the immunity tests was basic standard IEC 61000 4 2 In addition it meets the electromagnetic emissions requirements as p...

Page 51: ...3638 CAUTION Please refer to safety related notes in accompanying documentation 3 volt battery CR 2430 or DL2430 This product fulfills the requirements of Directive 98 79 EC on in vitro diagnostic med...

Page 52: ...hat has been damaged by accident or has been altered misused tampered with or abused in any way Roche Diagnostics will handle meters that show damage or abuse according to its Non Warranty Service Pol...

Page 53: ...providing for replacement of parts and labor at no charge Warranty and Service Instructions All requests for return of ACCU CHEK Go meters under the above warranty or service policy must be made to t...

Page 54: ...Using the ACCU CHEK Go system indicates your acceptance of the restricted license to use the ACCU CHEK Go system only with ACCU CHEK Go test strips and the ACCU CHEK Go code key Further if you have p...

Page 55: ...betes Healthcare Center pharmacies or your medical surgical supply dealer Test Strips ACCU CHEK Go test strips Cat No 0 3536351360 Control Solution ACCU CHEK Go control solutions Cat No 0 3603504160 L...

Page 56: ...Medical Dictionary 27th Edition 1999 pg 755 2 American Diabetes Association Clinical Practice Recommendations 2003 Diabetes Care Vol 26 Supplement 1 pg S22 Chapter 6 Technical Information 54 ACCU CHE...

Page 57: ...emoving protective film 6 Replacing 6 Symbol 38 Beep tone Setting 10 C Cleaning Meter 33 35 Coding 12 Control testing 14 15 Ranges 16 D Date Setting 7 8 Display check 36 Display messages 37 42 Error m...

Page 58: ...indicator 11 Time and date 7 8 Error messages 43 45 H Hypo warning 11 I Infrared interface 31 32 M Measurement optics cover cleaning 33 35 Modes Memory 28 30 Set 7 11 N Notebook electronic 28 30 Avera...

Page 59: ...4 40 Hypo indicator 11 41 Memory 28 30 Temperature 17 26 38 Test strip expired 17 19 Understanding blood glucose 22 23 S Service Local ACCU CHEK Customer Care 51 Sources of error 46 Sources of interfe...

Page 60: ...Measurement conditions 48 Memory 28 30 Range blood glucose 22 Sources of error 46 Understanding results 16 17 22 23 Testing procedure 14 15 18 20 Time Setting 7 8 Turning off 9 20 30 U Understanding t...

Page 61: ...Notes...

Page 62: ...Notes...

Page 63: ...hts reserved Roche Diagnostics GmbH Sandhofer Strasse 116 D 68298 Mannheim Assembled for and distributed in the U S A by Roche Diagnostics 9115 Hague Road Indianapolis In 46256 Made in Ireland ACCU CH...

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