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TROUBLESHOOTING GUIDE - FAQ
Q: Sound is choppy and poor video quality (freezing, pixelating, macro-blocking, flickering); or
a message appears on screen saying, “Signal not strong enough, Better antenna is required."
A:
There are many factors that determine antenna signal reception, including:
x
Poor broadcast signal, transmitting power, the distance and direction from the TV station towers
to your home, the height of its tower, the terrain, and the size and location of any large buildings,
walls or trees in between the tower and your antenna.
x
Loose connections, broken cables, splitters, corroded connectors/fittings, long coax cable runs.
x
Improper positioning of antenna or inadequate antenna (too small or too weak).
x
If you need to purchase a new antenna, visit
www.AccessHD.TV
. If you need assistance
choosing a proper antenna for your location, contact Access HD at 1-800-393-1246.
Q: I was previously able to watch analog channels, but with the converter connected there is
no picture or a message appears saying, “No signal! Please check antenna and connections."
A:
Please check the following:
x
External antenna is securely connected to the RF IN (or ANT IN) jack on back of the converter.
x
Your TV is powered ON, and your converter box should be ON (Green Light/LED on front panel)
x
Make sure the CH3/4 output matches your TV set (BOTH must be set to CH3 or BOTH to CH4).
x
If using the RCA cables, make sure the TV's external video input mode is selected correctly.
- With the Access HD remote, press Menu, and using the Up/Down Arrows, select "Auto Channel
Searching", and press OK.
- Be very patient, DO NOT press any buttons, as this process takes 5-7 minutes. It will first perform
a Fast Scan, and go up to 100 percent. Then, it will start over and perform a Digital Scan. After
100 percent is reached the second time, the first discovered channel will appear on the screen.
Q: The picture is not clear and I see snow (fuzzy picture), or the menu also has snow.
A:
Digital signals DO NOT HAVE SNOW! If you are seeing snow/fuzz, you are watching through your
TV’s analog tuner. Check all connections and make sure your TV is tuned to channel 3 or 4 to match
your converter’s RF output. The Access HD remote must be used to change channels from now on.
Q: The remote control does not work.
A:
The Access HD remote must be aimed at the converter,
NOT the TV
.
x
Make sure the remote control is aimed directly at the remote sensor on front of the converter.
x
Make sure the distance and angle are not out of range.
x
Check to ensure the batteries are installed correctly. Try a brand new set of fresh batteries.
x
If you are using the Universal RCU, this RCU is capable of controlling your TV, Cable, satellite, or
VCR. Press the STB button on the RCU to select correct mode to control the converter box.
Q: No Sound.
A:
Make sure the cables between the converter and/or the TV audio jack or your audio system are
connected properly. Set your TV volume at one-half of the maximum to start with.
x
Try pressing the MUTE button on the Access HD remote.
x
Try pressing the VOL+ button on the Access HD remote continuously.
x
Try turning the converter off and then back on again.
TECHNICAL SPECIFICATIONS
Models:
DTA1010, DTA1020, DTA1020A, DTA1030, DTA1050, DTA1080
Main processor:
Zoran SupraHD® 741
Memory:
16MB DDR plus 1MB Flash
Video Input:
ATSC antenna F-Type connector
Input video formats:
All ATSC compliant Standard and High Definition 480i/p, 720i/p, 1080i/p
Video output:
NTSC RF signal with F-Type connector (composite video w/RCA connector)
Output video formats:
480i NTSC (4:3, 16:9, zoom, pan modes)
Audio:
Analog stereo through L+R RCA connectors (Dolby Digital down mixed)
Input voltage:
100-240VAC 50/60Hz (1010), 6.5VDC (1020), 5.5VDC (1020A-1080)
Power consumption:
8W normal, <1W in standby mode
Service:
RS-232 connector (Model 1010 Only)
Smart antenna:
RJ11 connector (Model 1010 Only)
RCU protocol:
NEC
