
48
Remote Controller
Symptom
Cause
Action
Detail
Remote
controller is
beeping
Battery is low
Charge remote controller
or
replace remote controller
batteries
See owner’s manual section “Replacing
Transmitter Batteries” for details
It is recommended to keep the tug and remote
controller charging
when not in use
Remote
controller
does not turn
ON
Battery voltage is below
operable voltage
Charge remote controller
or
replace remote controller
batteries
See owner’s manual section “Replacing
Transmitter Batteries” for details
It is recommended to keep the tug and remote
controller charging
when not in use
Remote
controller
indicates a full
charge soon
after it is
plugged into
the charger
Charger has failed
Replace remote controller
charger
The remote controller LED on the left side of the
controller, just above the charging port, will
illuminate green to indicate it is charging. The
green will turn OFF once it is fully charged.
Remote
Controller
long-beep
sound, tug is
ON but the
does not
respond to
remote
controller
Joystick connection is
loose
Remove remote control
back
cover which is held
on with 4 screws.
Disconnect and reconnect
the joystick.
Do not forget to reconnect the remote-control
battery.
Joystick needs to be
recalibrated
To verify issue, remove
remote control
front
cover
which is held on with 2
screws. Turn the remote
off then back on
without
moving the joystick, the
screen will read “Throttle
Warning”
Call or email tech support for further assistance
Roller Cradle
Symptom
Cause
Action
Detail
Unable to
change the
rollers from
“Lock” to
“Engaged” or
from
“Engaged” to
“Locked”
The internal clutch is not
moving enough
Slowly move the tug
forward and backward
until you see both rollers
doing the proper
movement.
It may take several times of back and forth
movements to get the rollers to engage or lock.
Servo is not plugged in
Turn off the remote
controller and tug. Open
the magnetic tug cover.
The servo is located under
the track, follow the wire to
the radio receiver, located
on the PC Board, and
verify it is connected to
slot number 6 on the radio
receiver. Ensure the
connection is fully
engaged
It may be necessary to remove the track in
order to see the servo motor.
Servo failure
Use the Engage/Lock
switch on the remote
control, if no sound or
motion is coming from the
servo, the servo needs to
be replaced
It may be necessary to remove the track in
order to access the servo motor.