10
PROBLEM:
POSSIBLE CAUSE / SOULTIONS:
Compressor noises
Compressor may be overheated. Please check the
room temp and ensure the range is within 65°F to 85°F.
If the problem still exists, call for service.
Moisture collects inside
Door gasket is not sealing properly. Check for
accumulated dirt, cracks, and items passing through
door at the gasket.
The refrigerator or freezer is facing a doorway or is
underneath of air conditioning vent. Relocate the unit or
redirect air vent.
Too many door openings. Minimize time door is open.
Hot, humid weather increases condensation.
Make sure there is a water trap (U-shaped loop) in the
drain tube near the compressor. This will “trap” a small
amount of water in the loop and prevent air from entering
the chamber through the tube.
Moisture collects on outside
surface
Hot, humid weather increases condensation.
As humidity decreases, moisture will disappear.
Odor inside the unit
Interior needs to be cleaned. See section on
maintenance and cleaning in this manual.
Make sure product containers are tightly sealed to
prevent leakage
Door will not close
The unit is not level. Refer to the Leveling section at the
beginning of this manual
Check for dirt or items passing through the door seal.
MOISTURE DURING THE SUMMER SEASON
The number of moisture, condensation, or high humidity related issues increase during the
summer and, in most cases, will self-resolve when the weather cools down. Please note a
refrigeration system will NOT generate moisture or water but simply condenses the moisture
that is already in the chamber. Keeping the unit in an air conditioned, low humidity space will
resolve many issues. Other things you should check
1.
Location of the freezer (See Quick Troubleshooting Guide above)
2.
Door sealing and frequency of door opening event (See Quick Troubleshooting Guide
above)
3.
Make sure there is a water trap (U-shaped loop) in the drain tube near the end. This will
“trap” a small amount of water in the loop and prevent air from entering the chamber
through the tube.
Before calling the manufacturer’s Technical Support Department, please have the unit’s model
and serial number ready as well as the problem description. The model and serial number is
located on the serial tag which can be found on the interior left upper wall of the unit.
