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37

 Troubleshooting  Guide

What if I can’t get the System to work?

Step 1 – Check the PENDANT.

What to do:

Press the Gray Battery Test / System Check button on 
the back of the Pendant.

What to expect:

A voice should announce the condition of the battery.

A light on the front of the Pendant will come on.

If nothing happens, the most likely cause is that the bat-
tery is dead or has been installed backwards.

If the Pendant says “Battery ok”, go on to step 3.

Step 2 – Check the connections on the BASE UNIT

  What to do:

Make sure the AC Adapter is plugged into a live AC 
outlet and into the Base unit.

Make sure the Master ON / OFF switch is ON

What to expect:

The Red POWER light will be on if the Base unit is 
connected to power.

If the POWER light is on and the Base unit is con-
nected to a working phone line, go on to step 3.

Summary of Contents for Responsable

Page 1: ...www ablenetinc com Personal Alert System With DECT Technology MANUAL AND USER GUIDE 900 80238 rev A 08 11...

Page 2: ...lows you to program up to 4 numbers to be reached at the push of a button With this unit there are No Activation Costs No Contracts No Monthly Fees Up to 4 user programmable contacts to call anytime Y...

Page 3: ...programming is needed And if you call 911 they will automatically have the local caller ID of that location Voice prompts provide easy set up and testing The Responsable Base unit comes with 4 recharg...

Page 4: ...and Features 16 Friend s List and Emergency Operator 16 Programming the Base Unit 18 Programming Telephone Numbers 18 Programming Notes 18 Programming Worksheet 21 Programming Special Features 22 Add...

Page 5: ...nings and Precautions 42 Important Safety Instructions 43 Manufacturer Disclaimers and Limited Warranty 44 Limited Warranty 45 Return Material Authorization RMA 47 Replacement Parts Optional Accessori...

Page 6: ...ser Manual Pendant Base Unit Phone Cord AC Adapter Rechargeable Li Ion Batteries User Manual Belt Clip Wrist Walker Wheelchair Strap Laynard Rechargeable AA Batteries w w w a b le n e t in c c o m P e...

Page 7: ...nality of the product as a whole The equipment is not designed or guaranteed to prevent any loss or injury This Limited Warranty and Disclaimer of Liability set forth in full at the end of this instru...

Page 8: ...stall the battery with the negative side up facing the cap Screw the cap back down snuggly on the Pendant The Pendant Batteries are shipped from the factory with a partial charge and will only standby...

Page 9: ...vailable at your local store See Product Spec i cations on page 49 for more details or contact www PrimaryVolt com to purchase replacement batteries Base Larger AA Rechargeable Batteries The Base unit...

Page 10: ...ckup batteries it will announce Running On Battery Power twice and the RED Power LED will ash continuously If power is not restored within an 8 hour period the unit will start to announce Running On B...

Page 11: ...se unit just left of the rechargeable batteries This switch controls all power back up batteries and power from the AC adapter This switch should be ON at all times while the unit is in use This switc...

Page 12: ...eset DC 7 5 V 500 mAh Friends 911 Friends Only 911 Only PQRS 7 GHI 4 1 TUV 8 JKL 5 ABC 2 0 W XYZ 9 MNO 6 DEF 3 Caution Do not plug the AC Adapter into an outlet which is controlled by a switch The swi...

Page 13: ...r members of your household and is an important step when programming emergency contact numbers Key to LEDs on Base Unit and Pendant Both the Base Unit and Pendant use LEDs to indicate device status B...

Page 14: ...address with your VoIP provider and check to ensure that 911 service is available to you If you are unsure if your phone system uses VoIP or to nd if your VoIP system is capable of calling 911 please...

Page 15: ...et DC 7 5 V 500 mAh Friends 911 Friends Only 911 Only DSLFILTER Locating the Base Unit For best results and longest range locate the Base unit in an area away from household appliances which could pre...

Page 16: ...these next steps on Programming Tele phone Numbers on page 18 Telephone Jacks Learn Mode Code Learn Reset DC 7 5 V 500 mAh Friends 911 Friends Only 911 Only Friend s List and Emergency Operator In add...

Page 17: ...the person that is being called must press the 5 key on their telephone if they want to continue the call If they don t press 5 then the Base unit will assume they are unavailable to talk or that it m...

Page 18: ...y and listen for each number to be an nounced If you did not hear the announcement the number was not recorded The System can learn telephone numbers up to 32 dig its long You do not have to program a...

Page 19: ...Move the slider switch on the back of the Base Unit to Learn Mode You will hear an audible announcement of this position Step 4 Using the conventional telephone enter the pro gramming password 1 2 3 4...

Page 20: ...e end of the sequence or change Emer gency Contact number 2 for example Step 7 When you have completed entering all Emer gency Contact numbers the Base Unit will speak End of programming Move the slid...

Page 21: ...phone number then __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ voice prompt numbers as you enter them then Enter 3rd phone number followed by Press again to skip remaining numbers or 6 Enter the 3r...

Page 22: ...use these directions for any option you choose to change Option 1 Dial 9 Before Number important if your phone system requires a 9 before getting an outside line par ticularly when it calls 911 1 Ente...

Page 23: ...ice prompt 3 NO 4 Enter to exit programming mode Voice prompt Programming complete 5 Slide Programming Switch to Normal Operation Voice prompt Emergency Call Mode Option 5 Delete This is an Emergency...

Page 24: ...ES or Voice prompt 2 NO 4 Enter to exit programming mode Voice prompt Programming complete 5 Slide Programming Switch to Friend 911 Friends Only 911 Only Note phone numbers are erased so regardless of...

Page 25: ...D code with the Base unit To pair a new Pendant with the Base unit On the Base Unit 1 Push and release the RED Code Learn button on the back of the base unit You will hear a voice prompt Pendant Learn...

Page 26: ...does not erase previously learned pendants The base unit will automatically exit the pendant learn ing mode after several seconds or if Pendant Learning Failed When more than 1 pendant is paired with...

Page 27: ...erator answers speak in a normal voice and you will be heard If set to the Friends only mode the system will dial the rst telephone number in the list If no one is avail able for that number it will d...

Page 28: ...e initiated you can simply push the Gray button on the back for a second to cancel the call and you will hear Hanging up The recipient can force a hang up by pushing 9 or simply hang up their end The...

Page 29: ...r the call Blue Button Pendant Test Optional Emergency Wall Communicator accessory Red Help Button Test Example 1 Incoming call to customers home 2 Base unit rings 3 Push the Blue Emergency button on...

Page 30: ...r Wrist Strap The System includes 3 accessories for carrying wearing the Pendant a lanyard belt clip and wrist strap The wrist strap can also be used to attach the Pendant to a wheelchair bed rail or...

Page 31: ...ce a month Battery is low The battery should be replaced within the next week Replace battery now The battery should be replaced immediately To replace the battery simply exchange the battery in the P...

Page 32: ...he base unit will call the rst Friend number and play the voice prompt Pendant number X Replace Battery Now The voice prompt is played 10 times then hangs up and resets And if the base unit misses 4 r...

Page 33: ...e unit is working The Base unit is connected to a working phone line The Pendant is within range of the Base unit System cannot detect dial tone The Base unit is not connected to the phone line or can...

Page 34: ...system test may fail cannot detect dial tone if a system test is made with a message waiting This is normal as the System is listening for a conventional dial tone Check your messages so the dial tone...

Page 35: ...rs and other sources of electrical noise around the house The system should cover your typical home and a short dis tance into your yard Perform the System Check on page 20 to determine the boundaries...

Page 36: ...er LED will continue to ash If power is not restored within an 8 hour period the unit will start to announce Running On Battery Power once every 30 minutes until power is restored or the back up batte...

Page 37: ...g happens the most likely cause is that the bat tery is dead or has been installed backwards If the Pendant says Battery ok go on to step 3 Step 2 Check the connections on the BASE UNIT What to do Mak...

Page 38: ...d at the factory but resetting this is simple What to do Follow the steps on page 16 Adding Additional Pen dants to the System Now perform the System Check test again page 33 to make sure all is well...

Page 39: ...gener ates uses and can radiate radio frequency energy and if not used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that in...

Page 40: ...o be connected to a compatible modular jack that is also compliant See installation instructions for details d The Ringer Equivalent Number REN is used to determine the number of devices that may be c...

Page 41: ...any may request that you disconnect the equipment until the problem is resolved h Please follow instructions for repairing if any e g battery replacement section otherwise do not alternate or repair a...

Page 42: ...oisture The System is intended for residential use only It may not work properly if connected to some commercial phone systems The System works with tone dialing systems only Do not use if you have pu...

Page 43: ...ate the Base unit near any source of water such as in the bathroom near a sink in the kitchen or the like 5 Do not open the unit except the battery compart ments as directed in these instructions on t...

Page 44: ...turer is not and shall not be responsible for ambulance police or other emergency response time or that any response will be provided by the anyone on your contact list including the emergency 911 res...

Page 45: ...d by law AbleNet will either i repair the defect at no charge using new or refurbished replacement parts at no charge to you 2 exchange the product with a product that is new or which has been manufac...

Page 46: ...Y AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THE LIMITED WAR RANTY OTHERWISE THE REPAIR REPLACEMENT OR REFUND AS PROVIDED UNDER THIS LIMITED WAR RANTY IS THE EXCLUSIVE RE...

Page 47: ...nc com for a Return Mate rial Authorization RMA number If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return repair replacement or o...

Page 48: ...primaryvolt com Rechargeable AA Batteries www primaryvolt com This wall button can be permanently mounted to the bedroom or bathroom wall and provide the same 2 way voice communication just like the...

Page 49: ...up supply time Back up Operation Duration 24 hours with freshly charged batteries Dialing Style Touch Tone only Telephone Number Length 32 digits maximum Telephone Numbers Can learn up to 4 numbers pl...

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Page 52: ...AbleNet Inc Mpls Saint Paul MN 55113 800 322 0956 www ablenetinc com www ablenetinc com...

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