Troubleshooting (Need Assistance?)
I-3
Main instructions:
To fill in this “
Technical Support Form
”, refer to the step-by-step instructions given below:
1
*
. MODEL:
Note the model number given in your user’s manual.
Example: AL8 Series
2
*
. Motherboard model number (REV):
Note the motherboard model number labeled on the
motherboard as “REV:*.**”.
Example: REV: 1.00
3
*
. BIOS ID and Part Number
: See the on screen message.
4. DRIVER
REV:
Note the driver
version number indicated on the
DEVICE DRIVER disk (if any) as
“Release *.**”. For example:
5
*
. OS/APPLICATION:
Indicate the
operating system and applications
you are running on the system.
Example: MS-DOS
®
6.22,
Windows
®
98 SE, Windows
®
2000, etc....
6
*
. CPU:
Indicate the brand and the speed (MHz) of your CPU.
Example:(A) In the “Brand” space, write “Intel”; in the “Specifications” space, write “Pentium
®
4
1.9GHz”.
7. HDD:
Indicate the brand and specifications of your HDD(s); specify if the HDD is using
%
IDE1 or
%
IDE2. If you know the disk capacity, indicate it and check (“
&
”) “
”; in case you give no
indication, we will consider that your HDD is “
'
IDE1” Master.
Example: In the “HDD” space, check the box; in the Brand space, write “Seagate”; in the
Specifications space, write “ST31621A (1.6GB)”.
8. CD-ROM
Drive:
Indicate the brand and specifications of your CD-ROM drive. Specify if it uses
%
IDE1 or
%
IDE2
，
and check (“
&
”) “
”; in case you give no indication, we will consider that your
CD-ROM is “
'
IDE2” Master.
Example: In the “CD-ROM drive” space, check the box, in the Brand space, write “Mitsumi”, in the
Specifications space, write “FX-400D”.
9. System Memory (DDR SDRAM):
Indicate the brand and specifications (DDR DIMM) of your
system memory. Such as Density, Description, Module Components, Module Part Number, CAS
Latency, and Speed (MHz).
For example: In the Brand space, write “
Micron
”; in the Specifications space, write:
Density:
128MB,
Description:
SS 16 Megx72 2.5V ECC Gold,
Module Components:
(9) 16 Megx 8,
Module Part Number:
MT9VDDT1672AG,
CAS Latency:
2,
Speed (MHz):
200 MHz.
Please give us the detailed information of your DDR SDRAM module; it will help us to simulate the
problems you met.
10. ADD-ON CARD:
Indicate which add-on cards you are
absolutely sure
are related to the problem.
If you cannot identify the problem’s origin, indicate all the add-on cards inserted into your system.
NOTE:
Items between the “*” are absolutely necessary.
User’s Manual
Summary of Contents for AL8
Page 7: ...Introduction 1 3 1 2 Layout Diagram User s Manual ...
Page 8: ...1 4 Chapter 1 1 4 Chapter 1 AL8 Series AL8 Series ...
Page 28: ...2 20 Chapter 2 AL8 Series ...
Page 56: ...3 28 Chapter 3 AL8 Series ...
Page 58: ...A 2 Appendix A A 2 Appendix A AL8 Series AL8 Series ...
Page 60: ...B 2 Appendix B 5 Click Next 6 Click Finish to complete setup AL8 Series ...
Page 64: ...C 2 Appendix C C 2 Appendix C AL8 Series AL8 Series ...
Page 66: ...D 2 Appendix D AL8 Series ...
Page 72: ...F 2 Appendix F F 2 Appendix F AL8 Series AL8 Series ...
Page 74: ...G 2 Appendix G AL8 Series ...
Page 80: ...H 6 Appendix H AL8 Series ...
