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1. Once the goods are received, customers must log in www.abestorm.com to fill out the Warranty Registration
form and submit it
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to Abestorm company. We will receive your purchasing and installation information and save it.
If no warranty registration is sent to us, warranty period will begin the day the shipment left the warehouse.
Please be sure to record serial # and date of installation. You will need this information to receive the
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RA number.
2. If warranty service is necessary, customers must contact Abestorm Tech Support by [email protected] or
local technical service phone to receive a Return Authorization (RA number). Once an RA has been issued,
customers should bring the unit to a certified repair center. Abestorm will arrange the shipping to bring the unit
back to the Abestorm warehouse (at the expense of the customers) if customers are not available.
3. After the unit has been received by Abestorm (whether at a repair center or the warehouse), Abestorm will
have an initial inspection if it is determined to be invalid warranty claim (see exclusions below), customers have
to pay for all associated repair costs and shipping costs for units repair.
4. Customers can pick up the unit after repair at their own expense for shipping. Units will have a rigorous
testing before sending it back to customers.
5. If the unit can no longer be fixed, and it is in the warranty period and determined to be valid claim, we will ship
the customer a new unit within the same year warranty from the date of replacement.
6. After parts are repaired or replaced by Abestorm, the original warranty period continues to applies until meet
its deadline. No extensions to the original warranty period.
