View in-app tutorials, access the product labeling, and review the App’s legal
information. You can also view the Event Log, which is a list of events recorded by
the App. This may be used by Customer Service to help troubleshoot.
About:
View App software version and other information.
Maintenance and Disposal
Maintenance
The System has no serviceable parts.
Disposal
This product should be disposed of in accordance with all applicable local
regulations related to the disposal of electronic equipment, batteries, sharps, and
materials potentially exposed to body fluids.
Contact Customer Service for further information on the appropriate disposal of
system components. Customer Service is available at 1-855-632-8658 7 Days a
Week from 8AM to 8PM Eastern Standard Time.
Troubleshooting
This section lists problems that you may experience, the possible cause(s), and
recommended actions. If there is an error, a message will appear on the screen
with directions to resolve the error.
IMPORTANT: If you are having issues with the App, please keep in mind that
uninstalling the App will cause you to lose all historical data on the App, and may
end the Sensor currently in use. Please call Customer Service if you have any
questions. Customer Service is available at 1-855-632-8658 7 Days a Week from
8AM to 8PM Eastern Standard Time.
Problems at the Sensor Application Site
DOC44383_rev-C 1:14pm 22-SEP-2021