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Error
Possible Causes
• Problem with test strip.
• Problem with the meter.
What You Should Do
1. Conduct a control solution test using a new test strip. If the results
of the control solution test are within the range printed on the side
of your test strip vial, retest using blood and a new test strip.
2. If the retest using control solution does not work or the error per-
sists, call Customer Care.
Note
: Error 5 is not used.
Error
Possible Cause
A button on the meter was pushed when applying
blood sample or control solution.
What You Should Do
1. Retest using a new test strip. Do not touch the “
m
” or the “
c
” button
while applying blood or control solution to the test strip.
2. If the error persists, call Customer Care.
What You Should Do
1. If you have symptoms such as thirst, fatigue, excess urination, or
blurry vision, follow your doctor’s recommendation for treating
hyperglycemia.
2. Conduct a control solution using a new test strip. If the results of
the control solution test are within the range printed on the side of
your test strip vial, retest using blood and a new test strip.
3. If the retest using control solution does not work or the error
persists, call Customer Care.
Error
Possible Causes
• Incorrect test procedure. For example, putting
blood on the test strip before inserting the test
strip into the meter or applying blood before the
Blood Drop and Test Strip symbols display.
• Problem with the test strip.
• Problem with the meter.
What You Should Do
1. Be sure you see the Blood Drop and Test Strip symbols on the
display screen before you apply blood or control solution.
2. Conduct a control solution using a new test strip. If the results of
the control solution test are within the range printed on the side of
your test strip vial, retest using blood and a new test strip.
3. If the retest using control solution does not work or the error
persists, call Customer Care.