BUSCH-/ABB-SECURE@HOME
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PROBLEM SOLVING
Problem
Cause
Solution
Icon
(1)
No SIM Card
Put in a SIM Card, without PIN code.
SIM Card present, but not
making contact.
Put the SIM Card in properly, after cleaning its contact
points.
SIM Card Credit has run
out.
Top up the SIM Card, if it can be topped up.
GSM Network not detected.
Check that there is network coverage.
SIM Card expired or
disabled
Contact the telephone operator and reactivate the SIM
card
Invalid SIM
The type of SIM card is not supported, for example
USIM
Icon
Flashing (1)
The SIM card inserted has a
PIN number
Remove the SIM card from the control panel, insert it into
a mobile phone and remove the PIN number.
Icon
(1)
GSM diagnostics in
progress.
Switches off automatically at the end of the procedure. If
it remains on steadily, refer to the type of "GSM Fault"
registered in the secondary events log and correct the
problem.
Flashing battery
icon
Battery is not connected.
Connect the battery or check that it is connected.
Icon
No mains power
(2)
Check the mains power supply.
LED
lit (3)
The battery is faulty or not
connected.
Replace or connect the battery
LED on
Radio channel jamming
Check whether an electronic device or electromagnetic
source of disturbance is blocking radio communication
between the central unit and the devices.
LED
lit (3)
There are alarm reports
that have not yet been
viewed.
View reports
LED
lit (4)
There are mandatory
notifications that have not
yet been viewed.
View the notifications. If the problem has been
corrected, the LED turns off after being viewed by an
authenticated user.
Forgotten PIN
If you are no longer able to gain access, use the “reset
PIN” procedure in the “Secure@Home Manager” SW that
can be downloaded from the ABB website.
When the system
is activated, Force
Block must be
executed.
Doors or windows are
open.
Check that all doors and windows are closed
The batteries of the
sensors, alarms or remote
control are low.
Replace batteries.
Tampering has occurred.
Check where the tampering occurred and, if possible,
remedy the situation
Intrusion alarms have been
triggered
Go to system status and reset the alarm history for the
sensor(s) involved.