29
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Troubleshooting
Troubleshooting procedure
1. Try to find a solution for the problem with the aid of the
information in this document.
—
Table 31: Troubleshooting table
Problem (error code)
Possible cause
Possible solution
Residual current detected (0x0002)
There is residual current (20 mA AC) in the
charge circuit. Current leaks into the ground
Contact your local representative of the
manufacturer or a qualified electrical contractor
PE missing or swap neutral and phase (0x0004)
The EVSE is not earthed correctly
Do a check of the protective earth line of the
connector of the AC input
Install the protective earth conductor
The neutral and phase wires are swapped
Examine the electrical connections
Make sure that the connection of the phase and
line and neutral wires is correct
If necessary, adjust the electrical connections.
Refer to chapter
Electrical installation, page 21
Over voltage (0x0008)
The maximum voltage on the power input
is too high
Make sure that the voltage from the grid is not
more than specified
Under voltage (0x0010)
The voltage on the power input is not
sufficient
Make sure that the voltage from the grid is not
less than specified
Over current (0x0020)
There is an overload on the EV side
Examine the EV charge cable connection
Connect the EV charge cable correctly
Severe over current (0x0040)
There is an overload on the EV side
Examine the EV charge cable connection
Connect the EV charge cable correctly
Over temperature (0x0080)
The internal temperature is too high
Do a check of the operation temperature on the
product label. If the ambient temperature is too
high, the EVSE will decrease the output current
automatically
If it is necessary, install the EVSE in an environment
with a lower ambient temperature
Make sure that the voltage from the grid is not
more than specified
If you can not solve the problem, do not use the
EVSE Contact your local company representative
or a qualified electrical contractor
2. If you cannot find a solution for the problem, contact your
local representative of the manufacturer. Refer to section
at the end of this
document.
