AB B A BIL IT Y™ S M ART S EN SO R G AT EWAY
DOCUMENT ID
REV.
DATE
LANG.
PAGE
9AKK107046A4620
G
April 2020
EN
15/17
© Copyright 2020 ABB. All rights reserved.
3
Troubleshooting
Forgetting the login credentials or making a mistake while configuring the WIFI network
SSID or password:
-
Press the reset button for 10 seconds while the gateway is powered on. This will
reset all gateway settings to factory default values. Reset button is located at the
bottom of the gateway.
Gateway does not generate the WIFI hotspot for setup:
-
Check the power supply and that the blue LED is ON at the bottom of the gateway.
-
If the gateway is configured to use a WIFI network, it does not generate a WIFI
hotspot.
-
Try to reset the gateway by pressing the reset button for 10 seconds while the
gateway is powered on. Reset button is located at the bottom of the gateway.
Gateway does not connect to AC server:
-
Check the Internet access.
-
In case a USB dongle is used, check the model is supported by the gateway and
that the dongle has established a connection to a mobile network.
-
Check that the used network does not use VPN.
-
Check the used network firewall settings. The necessary ports need to be open for
outbound communication.
Gateway is not reading the Smart Sensor data:
-
Check that the Smart Sensors are within the gateway’s range.
-
Gateway is reading the data from Smart Sensors in timely manner. It can take
couple of hours to see the first measurements in Smart Sensor portal.
-
Check from the Status Page if it shows the Online Time. If not, please check the
Internet connection.
Scanning for Bluetooth devices:
Correct gateway placement can be checked by scanning the Bluetooth devices
within the gateway’s range. Gateway location or orientation needs to be changed
if all desired Smart Sensors are not visible for the gateway or if the Smart Sensor
is showing weak signal level.
To enable the scanning, the router mode needs to be changed. This is done in the
Basic Page. Change the mode from “AC Managed Router” to “Standalone Router”.
Gateway will automatically reboot and is operational again within 30 to 60
seconds.
