Publication 1738-IN002B-EN-E - November 2004
12
PN 957928-61
Supersedes Publication 1738-IN002A-EN-E - June 2004
Copyright © 2004 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in using its products. At
http://support.rockwellautomation.com, you can find technical manuals, a knowledge base of FAQs, technical and
application notes, sample code and links to software service packs, and a MySupport feature that you can customize
to make the best use of these tools.
For an additional level of technical phone support for installation, configuration and troubleshooting, we offer
TechConnect Support programs. For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of installation, please review the
information that's contained in this manual. You can also contact a special Customer Support number for initial help
in getting your module up and running:
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when shipped from the manufacturing
facility. However, if your product is not functioning and needs to be returned:
United States
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United States
Please contact your local Rockwell Automation representative for any technical support issues.
United States
Contact your distributor. You must provide a Customer Support case number (see phone number
above to obtain one) to your distributor in order to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for return procedure.
ArmorPoint is a trademark of Rockwell Automation.
