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12
Applications
The digital system telephones belonging to the exchange can be used in
different applications which can be programmed within the exchange.
12.1 Secretarial
supervision
In order to improve the availability and service level within an organiza-
tion, secretarial supervision can be arranged. This allows a secretary to
supervise and intercept incoming calls to members of a group and make
inquiry calls to its members.
Secretarial supervision groups are set up by your system administrator.
12.2 Executive-secretarial
service
For improvement of the availability and service level of management,
executive-secretarial links can be set up. This allows secretaries to
supervise and intercept incoming calls to the executive and make inquiry
calls as well.
Executive-secretarial links are set up by your system administrator.
Also see extra facility description for BOSS-SECRETARY
12.3
Key systems (Multiple representation)
In order to increase the availability of special groups within an organiza-
tion such as service department or a unit within a bank environment, key
systems can be set up. A number of incoming lines to an organizational
unit can be distributed to all members within that group. A call on any of
the lines can be answered by anybody within the key system group.
Key system within your organization can be set up by your system
administrator.