Aastra AMC 3 User Manual Download

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AMC 3

Admin User Guide for
Android

amc-3_android_ug_en_2012-10

October 29, 2012

Summary of Contents for AMC 3

Page 1: ...AMC 3 Admin User Guide for Android amc 3_android_ug_en_2012 10 October 29 2012...

Page 2: ...on 16 6 4 AMC License activation 16 7 General Operation 17 7 1 The Widget 17 7 2 Home Screen Navigation 18 7 3 Registration Status 19 8 Features of the AMC 20 8 1 Placing Calls 20 8 2 Accepting Calls...

Page 3: ...1 Fast Forwarding Number 34 11 1 2 Exception Numbers 34 11 2 Dual Mode Settings 35 11 3 VoIP Settings 35 11 3 1 Mic Volume 35 11 3 2 Mic ALC 35 11 4 Network Settings 36 11 4 1 Network Preferences 36...

Page 4: ...2 4 2 Mic ALC 47 12 5 Network Settings 47 12 5 1 Network Preferences 47 12 5 2 VoIP over 3G 48 12 6 Call Preference 48 12 6 1 Dual Identity 48 12 6 2 Always AMC 48 12 7 Misc Settings 49 12 7 1 Automat...

Page 5: ...ple Logging 53 12 8 Licensing 53 12 9 IM Presence 53 12 9 1 Enable IM Presence 53 12 9 2 Default IM Host 54 12 10 About Application 54 13 Factory Reset of the AMC 55 14 Manual download from the Aastra...

Page 6: ...g too much time learning it 1 2 Fixed Mobile Convergence Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile C...

Page 7: ...about the scope of functions operation and proper use of your equipment Check whether you have all the user information available on your product whether it conforms to your product s version and whe...

Page 8: ...llular networks via your corporate PBX 2 Access to PBX features Conference Consultation etc 3 Voice over IP VoIP telephony via Wi Fi or mobile data channel 4 Automatic handovers VoIP cellular network...

Page 9: ...ile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Informati...

Page 10: ...our mobile operator s service num bers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan 4 1 By Mobile HardWare P...

Page 11: ...con nection of a headset Headsets then have to be activated manually by using the option Loudspeaker in call menu of the AMC Bluetooth headsets could interfere with Wi Fi systems as both systems use 2...

Page 12: ...4 Restrictions Connecting the device to a computer and accessing the SD Card may lead to a restart of the AMC amc 3_android_ug_en_2012 10 12...

Page 13: ...ta Off 0KB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Packet D...

Page 14: ...information This way of downloading enables you to centralize the download of the AMC Client for Android It gives every user the possibility to actively download the AMC Client or an upgraded version...

Page 15: ...file will also be downloaded and then the feature file In order to avoid disturbing ongoing download of the different configuration items a pause has been implemented between each of them Please don...

Page 16: ...out configuration Then close AMC activate your mobile data channel and restart AMC to retry activating the configuration downloads If this fails again your administra tor can make a manual download po...

Page 17: ...sed calls If no voice mail has been received and no calls have been missed this icon will show reiceived chat messages and touching the icon then will lead you to the chat screen If the settings neede...

Page 18: ...ices Note Please note that a user icon i e with photo will only be displayed if the contact is added from the native phonebook and if the contact there contains such a user icon Touch a contact and ho...

Page 19: ...n available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note th...

Page 20: ...from within its screens and or outside of them This depends on your Call Preference configuration refer to 12 6 To place a call using the AMC type in or select a number in the Contacts screen or Call...

Page 21: ...ave to be applied 1 Packet Data has to be set to GPRS Dynamic or Local Network refer to 12 5 2 The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the si...

Page 22: ...tacts default Contacts local phonebook Presence contacts enabled for chat or Corporate Contacts see screenshot to the left The corporate contacts will not be searched until at least two characters hav...

Page 23: ...back will not be offered if you are registrered for VoIP because there is no advan tage in using it 8 5 1 Call This is either a VoIP call if the needed regis tration is available or a Call Through cal...

Page 24: ...ough the mobile network Such a call will then not be routed through your enterprise network 8 5 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike D...

Page 25: ...een also puts the current call on hold The bluetooth button lets you connect a bluetooth head set for the current call From the view in the screenshot to the left you can swipe to the left to open the...

Page 26: ...y this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC of...

Page 27: ...o Cellular will be performed automatically if the Wi Fi signal strength gets too weak to maintain a reliable VoIP connection A handover from Cellular to Wi Fi on the other hand will be performed if a...

Page 28: ...arrow in front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound cal...

Page 29: ...te DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VoIP and cellular Deactivate DnD to be available fo...

Page 30: ...for chat subscribe to a contact s Presense status if the email address of a contact matches the configured Default IM Host and contacts with a valid email address in the IM field Note Please make sure...

Page 31: ...s ence state will be Online To change this touch the presence status bar in the Chat screen of your AMC to open a menu with the available presence states Select the one you would like to apply by touc...

Page 32: ...ser even if these routing rules are present refer to 8 5 10 1 HTTPS Callback Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are s...

Page 33: ...e home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in which you can select...

Page 34: ...k your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may wan...

Page 35: ...tings in the native OS are made Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 5 Native Dialer Dependent Whethe...

Page 36: ...GPRS Dynamic Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is d...

Page 37: ...our AMC will only handle calls made from within the AMC Calls made from the native Android menu will not be handled by the AMC automatically 11 5 2 Always AMC With this setting the AMC is automaticall...

Page 38: ...This will only be applied when you are not in a roaming state 11 5 6 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is...

Page 39: ...ple issues with the Caller ID or other reoccurring issues with calls use the option Simple Logging All simple logs will then be saved to the file simple_log txt in the AMC folder 11 6 IM Presence The...

Page 40: ...Settings 11 7 About Application If asked for the version of your AMC for Android for support reasons or others the About Application section will give you all relevant details amc 3_android_ug_en_201...

Page 41: ...AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It also ensures...

Page 42: ...ed SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be loca...

Page 43: ...ional format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls A 100 match of the MTC Number is r...

Page 44: ...d Advantages of Call Reverse Call Reverse turns inbound calls into outbound calls and thus reduces cost especially in Europe and other countries with high termination charges Through these charges cal...

Page 45: ...or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The settin...

Page 46: ...oIP Codec can be set to U law or iLBC iLBC required less data which makes 3G usage less expensive depending on your data plan refer to section 5 Note The iLBC is only supported on newer devices with A...

Page 47: ...S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over...

Page 48: ...ou choose here will only be applied if the AMC is activated 12 6 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Android menu...

Page 49: ...imes even 21 digits To ensure the correct functionality simply set this value to 0 Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same lev...

Page 50: ...much before the handover is done try adjusting these settings 12 7 6 OTA URL The OTA URL is the link to the Aastra administration portal from where the AMC will download the configuration including l...

Page 51: ...the specified server Note The OTA URL 12 7 6 will override this setting for the configuration download 12 7 12 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an auto...

Page 52: ...by This can perceivably prolong the battery life of your smartphone This setting is disabled by default 12 7 17 Jitter Buffer Size ms This setting should not be altered The factory default values of t...

Page 53: ...file called AMCClientLog txt in the AMC folder on the SD card of your phone 12 7 20 Simple Logging This setting enables call debugging If there are for example issues with the Caller ID or other reoc...

Page 54: ...your adminis trator for further information As soon as the Default IM Host has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate do...

Page 55: ...will give you the option to execute a factory reset which will delete all configurations made In the same options menu the download of Feature LCR and Configuration files can be initiated A new config...

Page 56: ...e settings for the AMC and also the license for the application when it is created in the portal Download Feature file downloads the Feature file that is assigned for the user There can be several Fea...

Page 57: ...trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY...

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