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41-001507-00 REV00 – 04.2014

Welcome

Congratulations on your purchase of the Aastra Model 6867i IP Phone! The Aastra 6867i is a 9-line SIP phone 
designed for power users who demand a lot from both their phones and their networks. The Aastra 6867i pro-
vides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and 
advanced audio processing to achieve richer and clearer handsfree conversations. Supporting today’s high 
speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color LCD display, 6 programmable 
soft keys, 4 programmable context sensitive system keys and native DHSG/EHS headset support. With its fully 
customizable hard key layout, XML capabilities, and an environmentally efficient PoE class 2 rating, the 6867i is 
one of the most advanced SIP desktop phones available on the market today.

Phone Features

3.5” QVGA color TFT LCD with backlight

Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer

USB 2.0 port (100mA maximum)

6 programmable and 4 context-sensitive softkeys

Press-and-hold speeddial key configuration feature

Supports up to 9 call lines with LEDs

Wideband handset 

Wideband, full-duplex speakerphone for handsfree calls

Headset mode support

AC power adapter (sold separately)

Enhanced busy lamp fields*

Set paging*

*Availability of feature dependant on your phone system or service provider.

Requirements

SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone.

Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, 
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended).

Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet 
performance).

Power source:

For Ethernet networks that supply inline power to the phone (IEEE 802.3af ) use an Ethernet cable to connect from 
the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet 
[PoE]).

For Ethernet networks that DO NOT supply power to the phone:

Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848

 

(sold separately) to con-

nect from the DC power port on the phone to a power source

or

Use a PoE power injector or a PoE switch.

About This Guide

This manual describes how to physically set up your new 6867i IP Phone. Not all features listed are available by default 
and some may depend on your phone system or service provider. Contact your system administrator if you have any 
questions on what features and services are available to you on your system.

Summary of Contents for 6867i

Page 1: ...Aastra Model 6867i SIP IP Phone Installation Guide 41 001507 00 REV00 04 2014 ...

Page 2: ...anslate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subje...

Page 3: ...Direct or Shared Network Connection 6 Connecting to the Network and to Power 7 Connecting a Handset or Headset 8 Installation 9 Accessing Your Options via the Phone UI 16 Accessing Your Options via the Aastra Web UI 16 Troubleshooting Solutions 18 Limited Warranty 19 Exclusions 19 Warranty Repair Services 19 After Warranty Service 19 Limited Warranty Australia Only 20 Repair Notice 20 Exclusions 2...

Page 4: ...er adapter sold separately Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Requirements SIP based IP PBX system or network installed and running with a SIP account created for the 6867i phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protoc...

Page 5: ...you should ensure that you have all of the following items If any part is missing contact the supplier of your phone Additional Accessories Not Included Telephone Handset Handset Cord Two Angle Stand Regulatory Safety Insert Ethernet Cable s Power Adaptor Wall Mount Kit ...

Page 6: ...Quality Speakerphone Speaker Headset Key Message Waiting Lamp Directory List Key Goodbye Key Navigation Select Keys Hold Key Transfer Key Options Key Conference Key Mute Key Presence Key Volume Control Programmable Softkeys Keypad Context Sensitive Softkeys Callers List Key TFT LCD Screen Redial Key ...

Page 7: ...mute Volume Controls Adjusts the volume for the handset ringer and handsfree speaker Callers List Key Accesses a list of the last 200 calls received Redial Key Accesses a list of the last 100 previously dialed numbers Pressing the Redial key twice redials the last dialed number Line Call Appearance Keys Connects you to a line or call The Aastra 6867i IP Phone supports two line keys each with LED i...

Page 8: ...ct Left Softkeys 6 programable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties e g XML applications Bottom Softkeys 4 programmable keys that support up to 18 functions These keys also act as state based keys allow ing you to easily perform context senstive functions during specific states i e when the phone is an idle connect...

Page 9: ...ur phone if required See Connecting to the Network and to Power on page 7 for more information Shared Network Connection To connect a network device such as a computer to the phone connect an Ethernet cable into the network port on the back of the phone marked with Plug the other end of the Ethernet cable into the network jack on the network device for which you are sharing the network connection ...

Page 10: ...ant inline power the phone is powered through the network Alert For power use only the GlobTek Inc LPS adapter model no GT 41080 1848 sold separately to connect from the DC power port on the phone to a power source 1 On the back of your phone connect an Ethernet cable into the network port marked with 2 Plug the other end of the Ethernet cable directly into the network jack on the wall To Network ...

Page 11: ...ocate the headset jack marked f If you have a headset with an RJ9 RJ22 4 pin connector insert the headset cord into the jack until it clicks into place Then route the headset cord through the groove as shown in the above illustration If you have a DHSG EHS headset with an RJ45 6 pin or 8 pin connector remove the plastic headset jack adapter and then insert the cord into the jack until it clicks in...

Page 12: ...sonalize their phone viewing preference 1 Locate the stand insertion area on the back of the phone above the various ports 2 Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place Note The orientation of the stand determines the viewing angle If the bottom of the stand is installed facing the top of the phone the viewing angle will be 35 If...

Page 13: ...wall plate Direct Wall Mount Installation To mount your 6867i IP Phone directly to the wall Note Refer to the Aastra 6800i Series Wall Mount Kit Installation Guide for additional product and installation details 1 Locate the wall mount insertion area on the back of the phone above the various ports 2 Carefully insert the Wall Mount Connector into the insertion area of your phone ensuring the Verti...

Page 14: ...hook when the phone is mounted to the wall 5 Usingthe providedscrews attach the Wall Mount Base tothe wall ensuringtheVerticalScrewLock Hole is facingup Note Depending on the wall type you may need to use wall anchors Two wall anchors are included with your 6867i IP Phone 6 On the back of your phone connect the provided Ethernet cable into the network port marked with Plug the other end of the Eth...

Page 15: ...ched to the Wall Mount Connector has been omitted in the figure above 8 Insert the locking screws into the Vertical and Horizontal Screw Lock Holes to secure the Wall Mount Connector to the Wall Mount Base Note For clarity the phone attached to the Wall Mount Connector has been omitted in the figure above 9 Place the handset into your phone s handset cradle Wall Mount Connector Attached to Wall Mo...

Page 16: ...nto the insertion area of your phone ensuring the Vertical Screw Lock Hole is facing up and slide the Wall Mount Connector towards the right until it snaps in place 3 Turn over your phone and locate the handset hook found in the handset cradle 4 Using your index finger and thumb rotate the handset hook 180 as illustrated in the figure below The handset hook is now in the correct position ensuring ...

Page 17: ...n place Note Depending on the wall type you may need to use wall anchors Two wall anchors are included with your 6867i IP Phone 6 Align the Wall Mount Base above the screw heads ensuring the Vertical Screw Lock Hole is facing up on the telco wall plate and pull down to lock the Wall Mount Base in place v 7 On the back of your phone connect the provided Ethernet cable into the network port marked w...

Page 18: ...ched to the Wall Mount Connector has been omitted in the figure above 9 Insert the locking screws into the Vertical and Horizontal Screw Lock Holes to secure the Wall Mount Connector to the Wall Mount Base Note For clarity the phone attached to the Wall Mount Connector has been omitted in the figure above 10 Place the handset into your phone s handset cradle Wall Mount Connector Attached to Wall M...

Page 19: ...nmenus andUPandDOWN navigation keys to navigate through the submenus 3 Press the Select softkey or Select navigation key to enter the option s respective menu screen 4 Use the navigation keys to change a selected option or keypad keys to enter information and the press the Save softkey or Select navigation key to save your changes 5 Press the Cancel softkey or the Goodbye key at any time to exit w...

Page 20: ...rator or User A longer list of options display in the side menu for an Administrator 2 At the prompt enter your username and password and click OK Note For a user the default user name is user and the password field is left blank The Network Status window displays for the IP Phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking Log Off ...

Page 21: ...inline power over Ethernet you can obtain a PoE inline power injector to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power on page 7 for details Why does the telephone wobble Make sure the cords are routed properly through the back of the phone as indicated in the section Connecting a Hand set or Headset on page 8 Check that the stand has been...

Page 22: ...s and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to conse...

Page 23: ...o be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This war ranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in yo...

Page 24: ...or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Con...

Page 25: ...and or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2014 Mitel Networks Corporation www aastra com ...

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