English 22
Troubleshooting
Problem
Possible Reason
Recommended Action
Nothing
appears on the
display, even
when the power
is turned on.
Batteries are drained.
Replace all batteries with new
ones.
Battery terminals are not
in the correct position.
Reinstall the batteries with
negative and positive terminals
matching those indicated on the
battery compartment.
The cuff does
not inflate.
Battery voltage is too low.
(LOW BATTERY mark)
blinks. If the batteries are
drained completely, the
mark does not appear.
Replace all batteries with new
ones.
The device does
not measure.
Readings are
too high or too
low.
The cuff is not applied
properly.
Apply the cuff correctly.
You moved your arm or
body during measurement.
Make sure you remain very still
and quiet during measurement.
The cuff position is not
correct.
Sit comfortably and still.
Place your arm on a table with your
palm facing upward and the cuff at
the same level as your heart.
If you have a very weak or
irregular heart beat, the device
may have difficulty in determining
your blood pressure.
Other
The value is different
from that measured at a
clinic or doctor’s office.
Refer to “Why Measure Blood
Pressure at Home?”.
Remove the batteries. Place them
back properly and take another
measurement.
Note: If the actions described above do not solve the problem, contact the
dealer. Do not attempt to open or repair this product, as any attempt to
do so will make your warranty invalid.
Maintenance
Do not open the device. It uses delicate electrical components and an intricate
air unit that could be damaged. If you cannot fix the problem using the
troubleshooting instructions, contact the authorized dealer in your area or our
customer service department.
