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AXIS
Q35
Network
Camera
Series
Troubleshooting
2.
Log
in
to
the
product
as
an
administrator.
3.
Go to
Settings
>
System
>
Maintenance
in
the
product’s
webpage
and
follow
the
instructions.
When
the
upgrade
has
finished,
the
product
restarts
automatically.
AXIS
Camera
Management
can
be
used
for
multiple
upgrades.
Find
out
more
at
axis.com/products/axis-camera-management
Technical
issues,
clues
and
solutions
If
you
can’t
find
what
you’re
looking
for
here,
try
the
troubleshooting
section
at
axis.com/support
Problems
upgrading
the
firmware
Firmware
upgrade
failure
If
the
firmware
upgrade
fails,
the
product
reloads
the
previous
firmware.
The
most
common
reason
is
that
the
wrong
firmware
file
has
been
uploaded.
Check
that
the
name
of
the
firmware
file
corresponds
to
your
product
and
try
again.
Problems
setting
the
IP
address
The
product
is
located
on
a
different
subnet
The
IP
address
is
being
used
by
another
device
Possible
IP
address
conflict
with
another
device
on
the
same
subnet
If
the
IP
address
intended
for
the
product
and
the
IP
address
of
the
computer
used
to
access
the
product
are
located
on
different
subnets,
you
cannot
set
the
IP
address.
Contact
your
network
administrator
to
obtain
an
IP
address.
Disconnect
the
Axis
product
from
the
network.
Run
the
ping
command
(in
a
Command/DOS
window,
type
ping
and
the
IP
address
of
the
product):
•
If
you
receive:
Reply
from
<IP
address>:
bytes=32;
time=10...
this
means
that
the
IP
address
may
already
be
in
use
by
another
device
on
the
network.
Obtain
a
new
IP
address
from
the
network
administrator
and
reinstall
the
product.
•
If
you
receive:
Request
timed
out
,
this
means
that
the
IP
address
is
available
for
use
with
the
Axis
product.
Check
all
cabling
and
reinstall
the
product.
The
static
IP
address
in
the
Axis
product
is
used
before
the
DHCP
server
sets
a
dynamic
address.
This
means
that
if
the
same
default
static
IP
address
is
also
used
by
another
device,
there
may
be
problems
accessing
the
product.
The
product
cannot
be
accessed
from
a
browser
Cannot
log
in
When
HTTPS
is
enabled,
ensure
that
the
correct
protocol
(HTTP
or
HTTPS)
is
used
when
attempting
to
log
in.
You
may
need
to
manually
type
http
or
https
in
the
browser’s
address
field.
If
the
password
for
the
user
root
is
lost,
the
product
must
be
reset
to
the
factory
default
settings.
See
.
The
IP
address
has
been
IP
addresses
obtained
from
a
DHCP
server
are
dynamic
and
may
change.
If
the
IP
address
has
changed
by
DHCP
been
changed,
use
AXIS
IP
Utility
or
AXIS
Camera
Management
to
locate
the
product
on
the
network.
Identify
the
product
using
its
model
or
serial
number,
or
by
the
DNS
name
(if
the
name
has
been
configured).
If
required,
a
static
IP
address
can
be
assigned
manually.
For
instructions,
go
to
axis.com/support
Certificate
error
when
using
For
authentication
to
work
properly,
the
date
and
time
settings
in
the
Axis
product
must
be
IEEE
802.1X
synchronized
with
an
NTP
server.
Go
to
Settings
>
System
>
Date
and
time
The
product
is
accessible
locally
but
not
externally
Router
configuration
Check
that
your
router
allows
incoming
data
traffic
to
the
Axis
product.
The
router
must
support
UPnP
®
.
Firewall
protection
Check
the
Internet
firewall
with
your
network
administrator.
19
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