A1 Security Cameras AXIS Q35 Series User Manual Download Page 19

AXIS

 

Q35

 

Network

 

Camera

 

Series

 

Troubleshooting

 

2.

  

Log

 

in

 

to

 

the

 

product

 

as

 

an

 

administrator.

 

3.

  

Go to

 

Settings

 

>

 

System

 

>

 

Maintenance

 

in

 

the

 

product’s

 

webpage

 

and

 

follow

 

the

 

instructions.

 

When

 

the

 

upgrade

 

has

 

finished,

 

the

 

product

 

restarts

 

automatically.

 

AXIS

 

Camera

 

Management

 

can

 

be

 

used

 

for

 

multiple

 

upgrades.

 

Find

 

out

 

more

 

at

 

axis.com/products/axis-camera-management

 

Technical

 

issues,

 

clues

 

and

 

solutions

 

If

 

you

 

can’t

 

find

 

what

 

you’re

 

looking

 

for

 

here,

 

try

 

the

 

troubleshooting

 

section

 

at

 

axis.com/support

 

Problems

 

upgrading

 

the

 

firmware

 

Firmware

 

upgrade

 

failure

  

If

 

the

 

firmware

 

upgrade

 

fails,

 

the

 

product

 

reloads

 

the

 

previous

 

firmware.

 

The

 

most

 

common

 

reason

 

is

 

that

 

the

 

wrong

 

firmware

 

file

 

has

 

been

 

uploaded.

 

Check

 

that

 

the

 

name

 

of

 

the

 

firmware

 

file

 

corresponds

 

to

 

your

 

product

 

and

 

try

 

again.

 

Problems

 

setting

 

the

 

IP

 

address

 

The

 

product

 

is

 

located

 

on

 

a

 

different

 

subnet

 

The

 

IP

 

address

 

is

 

being

 

used

 

by

 

another

 

device

 

Possible

 

IP

 

address

 

conflict

 

with

 

another

 

device

 

on

 

the

 

same

 

subnet

 

If

 

the

 

IP

 

address

 

intended

 

for

 

the

 

product

 

and

 

the

 

IP

 

address

 

of

 

the

 

computer

 

used

 

to

 

access

 

the

 

product

 

are

 

located

 

on

 

different

 

subnets,

 

you

 

cannot

 

set

 

the

 

IP

 

address.

 

Contact

 

your

 

network

 

administrator

 

to

 

obtain

 

an

 

IP

 

address.

 

Disconnect

 

the

 

Axis

 

product

 

from

 

the

 

network.

 

Run

 

the

 

ping

 

command

 

(in

 

a

 

Command/DOS

 

window,

 

type

 

ping

 

and

 

the

 

IP

 

address

 

of

 

the

 

product):

 

  

If

 

you

 

receive:

 

Reply

 

from

 

<IP

 

address>:

 

bytes=32;

 

time=10...

this

 

means

 

that

 

the

 

IP

 

address

 

may

 

already

 

be

 

in

 

use

 

by

 

another

 

device

 

on

 

the

 

network.

 

Obtain

 

a

 

new

 

IP

 

address

 

from

 

the

 

network

 

administrator

 

and

 

reinstall

 

the

 

product.

 

  

If

 

you

 

receive:

 

Request

 

timed

 

out

,

 

this

 

means

 

that

 

the

 

IP

 

address

 

is

 

available

 

for

 

use

 

with

 

the

 

Axis

 

product.

 

Check

 

all

 

cabling

 

and

 

reinstall

 

the

 

product.

 

The

 

static

 

IP

 

address

 

in

 

the

 

Axis

 

product

 

is

 

used

 

before

 

the

 

DHCP

 

server

 

sets

 

a

 

dynamic

 

address.

 

This

 

means

 

that

 

if

 

the

 

same

 

default

 

static

 

IP

 

address

 

is

 

also

 

used

 

by

 

another

 

device,

 

there

 

may

 

be

 

problems

 

accessing

 

the

 

product.

 

The

 

product

 

cannot

 

be

 

accessed

 

from

 

a

 

browser

 

Cannot

 

log

 

in

  

When

 

HTTPS

 

is

 

enabled,

 

ensure

 

that

 

the

 

correct

 

protocol

 

(HTTP

 

or

 

HTTPS)

 

is

 

used

 

when

 

attempting

 

to

 

log

 

in.

 

You

 

may

 

need

 

to

 

manually

 

type

 

http

 

or

 

https

 

in

 

the

 

browser’s

 

address

 

field.

 

If

 

the

 

password

 

for

 

the

 

user

 

root

 

is

 

lost,

 

the

 

product

 

must

 

be

 

reset

 

to

 

the

 

factory

 

default

 

settings.

 

See

 

How

 

to

 

reset

 

to

 

factory

 

default

 

settings

 

on

 

page

 

18

.

 

The

 

IP

 

address

 

has

 

been

  

IP

 

addresses

 

obtained

 

from

 

a

 

DHCP

 

server

 

are

 

dynamic

 

and

 

may

 

change.

 

If

 

the

 

IP

 

address

 

has

 

changed

 

by

 

DHCP

  

been

 

changed,

 

use

 

AXIS

 

IP

 

Utility

 

or

 

AXIS

 

Camera

 

Management

 

to

 

locate

 

the

 

product

 

on

 

the

 

network.

 

Identify

 

the

 

product

 

using

 

its

 

model

 

or

 

serial

 

number,

 

or

 

by

 

the

 

DNS

 

name

 

(if

 

the

 

name

 

has

 

been

 

configured).

 

If

 

required,

 

a

 

static

 

IP

 

address

 

can

 

be

 

assigned

 

manually.

 

For

 

instructions,

 

go

 

to

 

axis.com/support

 

Certificate

 

error

 

when

 

using

 

For

 

authentication

 

to

 

work

 

properly,

 

the

 

date

 

and

 

time

 

settings

 

in

 

the

 

Axis

 

product

 

must

 

be

 

IEEE

 

802.1X

 

synchronized

 

with

 

an

 

NTP

 

server.

 

Go

 

to

 

Settings

 

>

 

System

 

>

 

Date

 

and

 

time

 

The

 

product

 

is

 

accessible

 

locally

 

but

 

not

 

externally

 

Router

 

configuration

  

Check

 

that

 

your

 

router

 

allows

 

incoming

 

data

 

traffic

 

to

 

the

 

Axis

 

product.

 

The

 

router

 

must

 

support

 

UPnP

®

.

 

Firewall

 

protection

  

Check

 

the

 

Internet

 

firewall

 

with

 

your

 

network

 

administrator.

 

19

 

                    Available from A1 Security Cameras 

     www.a1securitycameras.com   email: sales@a1securitycameras.com

Summary of Contents for AXIS Q35 Series

Page 1: ...AXIS Q35 Network Camera Series AXIS Q3515 LV Network Camera AXIS Q3515 LVE Network Camera User Manual Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 2: ...age quality 9 Overlays 13 Streaming and storage 14 Events 15 Applications 17 Troubleshooting 18 How to reset to factory default settings 18 How to check the current firmware 18 How to upgrade the firmware 18 Technical issues clues and solutions 19 Performance considerations 20 Specifications 21 LED indicators 21 SD card slot 21 Buttons 21 Connectors 22 2 Available from A1 Security Cameras www a1se...

Page 3: ...ut this manual About this manual This user manual describes multiple products Some of the instructions may not be relevant for your product 3 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 4: ...AXIS Q35 Network Camera Series Solution overview Solution overview 4 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 5: ... Control button 3 I O connector 4 Audio out 5 Audio in 6 DC connector 7 SD card slot 8 Status LED 2x 9 Function button 10 Heater 11 IR LED 2x CAUTION The heater may be hot AXIS Q3515 LV Network Camera 1 Network connector 5 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 6: ... overview 2 Control button 3 I O connector 4 Audio out 5 Audio in 6 DC connector 7 SD card slot 8 Status LED 2x 9 Function button 10 IR LED 2x 6 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 7: ...o Stream on Axis Support web at axis com support 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page opens in your browser About secure passwords Important Axis devices send the initially set password in clear text over the network To protect your device set up a secure and encrypted HTTPS co...

Page 8: ...Q35 Network Camera Series How to access the product 3 Click Create login The password has now been configured 8 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

Page 9: ... frame rate available in the product The capture mode setting affects the camera s field of view and aspect ratio The lower resolution capture mode is cropped out from the highest resolution The image shows how the field of view and aspect ratio can change between two different capture modes How to select capture mode Which capture mode to choose depends on the requirements of frame rate and resol...

Page 10: ...installation location Left no focus Right remote focus applied Left no zoom Right remote zoom applied How to straighten image Straighten image straightens the image horizontally by rotating and cropping it digitally Due to the cropping a part of the original image is lost The functionality is ideally used to straighten the image during installation The illustration shows before and after straighte...

Page 11: ... or edit a privacy mask go to Settings Privacy mask How to reduce noise in low light conditions To reduce noise in low light conditions you can adjust one or more of the following settings Make sure that the exposure mode is automatic Note Increasing the max shutter value can result in motion blur The shutter speed should be as slow as possible which means you should set max shutter to the highest...

Page 12: ...daytime select Flicker reduced Select the same frequency as the power line frequency To lock the current exposure settings select Hold current How to stabilize a shaky image with Electronic Image Stabilization EIS EIS can be used in environments where the product is mounted in an exposed location and subject to vibrations for example wind or passing traffic Turn on EIS to get a smoother and steadi...

Page 13: ... the camera detects motion Make sure the AXIS Video Motion Detection application is running 1 Go to Settings Apps AXIS Video Motion Detection 2 Start the application if it is not already running 3 Make sure you have set up the application according to your needs Add the overlay text 4 Go to Settings Overlay 5 Enter D in the text field 6 Choose alignment text size and appearance 7 Include the text ...

Page 14: ...ling additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared to the Motion JPEG format and by as much as 50 compared to the MPEG 4 standard This means that less network bandwidth and storage space are required for a video file Or ...

Page 15: ...orm actions when different events occur For example the product can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an action rule How to record video when the camera detects motion This example explains how to set up the camera to start recording to the SD card five seconds before it detects ...

Page 16: ... video when the camera detects impact Shock detection allows the camera to detect tampering caused by vibration or shock Vibration caused by the environment or an object can trigger an action depending on the shock sensitivity range which can be set from 0 to 100 In this scenario someone is throwing rocks at the camera during after hours and you would like to receive a video clip of the event 1 Go...

Page 17: ...censes go to axis com applications To find the user manuals for Axis applications go to axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment 17 Availabl...

Page 18: ...to Settings System Maintenance and click Default How to check the current firmware Firmware is the software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem To check the current firmware 1 Go to the product s web...

Page 19: ...ct If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be...

Page 20: ...dependent on the utility frequency 60 50 Hz of the Axis product Performance considerations When setting up your system it is important to consider how various settings and situations affect the performance Some factors affect the amount of bandwidth the bitrate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate...

Page 21: ...eps Not level Flashing red Slow beeps Far from level SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not remove the SD card while the product is running Unmount the SD card from the product s webpag...

Page 22: ... connector for audio out For audio in the left channel is used from a stereo signal 3 5 mm audio connectors stereo 1 Tip 2 Ring 3 Sleeve Audio Input Microphone Line in Microphone bias voltage Ground Audio Output Line out mono Line out mono Ground I O connector Use the I O connector with external devices in combination with for example motion detection event triggering and alarm notifications In ad...

Page 23: ...nnect to pin 1 to activate or leave floating unconnected to deactivate If used with an inductive load e g a relay connect a diode in parallel with the load to protect against voltage transients 0 to max 30 V DC open drain 100 mA 1 0 V DC 2 DC output 12 V max 50 mA A I O configured as input B I O configured as supervised input C I O configured as output Power connector 2 pin terminal block for DC p...

Page 24: ...Manual Ver M1 8 AXIS Q35 Network Camera Series Date November 2017 Axis Communications AB 2017 Part No T10115629 Available from A1 Security Cameras www a1securitycameras com email sales a1securitycameras com ...

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