AXIS
Q35
Network
Camera
Series
Troubleshooting
Troubleshooting
How
to
reset
to
factory
default
settings
Important
Reset
to
factory
default
should
be
used
with
caution.
A
reset
to
factory
default
resets
all
settings,
including
the
IP
address,
to
the
factory
default
values.
To
reset
the
product
to
the
factory
default
settings:
1.
Disconnect
power
from
the
product.
2.
Press
and
hold
the
control
button
while
reconnecting
power.
See
3.
Keep
the
control
button
pressed
for
15–30
seconds
until
the
status
LED
indicator
flashes
amber.
4.
Release
the
control
button.
The
process
is
complete
when
the
status
LED
indicator
turns
green.
The
product
has
been
reset
to
the
factory
default
settings.
If
no
DHCP
server
is
available
on
the
network,
the
default
IP
address
is
5.
Use
the
installation
and
management
software
tools
to
assign
an
IP
address,
set
the
password,
and
access
the
video
stream.
The
installation
and
management
software
tools
are
available
from
the
support
pages
on
axis.com/support
It
is
also
possible
to
reset
parameters
to
factory
default
via
the
web
interface.
Go
to
Settings
>
System
>
Maintenance
and
click
Default
.
How
to
check
the
current
firmware
Firmware
is
the
software
that
determines
the
functionality
of
network
devices.
One
of
your
first
actions
when
troubleshooting
a
problem
should
be
to
check
the
current
firmware
version.
The
latest
version
may
contain
a
correction
that
fixes
your
particular
problem.
To
check
the
current
firmware:
1.
Go
to
the
product’s
webpage.
2.
Click
on
the
help
menu.
3.
Click
About
.
How
to
upgrade
the
firmware
Important
Preconfigured
and
customized
settings
are
saved
when
the
firmware
is
upgraded
(provided
that
the
features
are
available
in
the
new
firmware)
although
this
is
not
guaranteed
by
Axis
Communications
AB.
Important
Make
sure
the
product
remains
connected
to
the
power
source
throughout
the
upgrade
process.
Note
When
you
upgrade
the
product
with
the
latest
firmware,
the
product
receives
the
latest
functionality
available.
Always
read
the
upgrade
instructions
and
release
notes
available
with
each
new
release
before
upgrading
the
firmware.
To
find
the
latest
firmware
and
the
release
notes,
go
to
axis.com/support/firmware
1.
Download
the
latest
firmware
file
to
your
computer,
available
free
of
charge
at
axis.com/support/firmware
18
Available from A1 Security Cameras
www.a1securitycameras.com email: [email protected]
