15
Problem
Root Cause
Solution
Cold Electrodes.
Place the device in a warm room for a while
and then measure again.
Abnormal measuring results
:
-
Too high OR
-
Too low OR
-
Huge difference between two
recent measurements.
Either your hands or your feet are too dry.
Wipe your feet with a damp cloth, keeping
them slightly damp when starting
measurement.
Batteries not yet installed.
Install the batteries. (Please refer to Insert
the Batteries).
No display on LCD when the
device powers on.
Worn batteries.
Replace all four batteries at the same time.
Please purchase the authorized batteries for
replacement.
CANNOT proceed to analyze
body fat.
Step onto the platform wearing socks or shoes.
Please keep barefooted during the
measurement, and keep full contact with the
electrodes as well.
The device powers off
automatically
Low battery.
Replace all four batteries at the same time.
Please purchase the authorized batteries for
replacement
.
When Data Transmitting
Problem
Root Cause
Solution
Bluetooth is OFF.
Turn ON the Bluetooth via “Setting >>
General >> Bluetooth”.
The App is OFF.
Start your app.
Data transmission failed.
Out of range of Bluetooth transmission.
Place your mobile device closer to the scale.
