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Procedures for Logging On, Off the Server

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Summary of Contents for Enterprise Reporter

Page 1: ... Enterprise Reporter USER GUIDE Administrator Console R3000IR Model ER 4 0 Release 4 1 20 Manual Version 1 01 ...

Page 2: ...II 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Page 3: ...kes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular pur pose 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the exam ples herein Due to future enhancements and modifications of this product the in...

Page 4: ...IV 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Page 5: ...e 9 Environment 10 Workstation Requirements 10 Network Requirements 10 Chapter 1 Accessing the Server 11 Preliminary Network Settings 11 Procedures for Accessing the Server 11 Procedures for Logging On Off the Server 12 Log On 12 Logging on the First Time 13 Specify the Server s function 14 Set up an Administrator Login ID 15 Log Off 16 Chapter 2 Configuring the ER Server 18 Administrator Console ...

Page 6: ...35 Set up and Activate Self Monitoring 35 Remove Recipient from E mail Notification List 35 Deactivate Self Monitoring 35 Server Status screen 36 View the Status of the Server 37 Secure Access screen 38 Activate a Port to Access the Server 39 Terminate a Port Connection 40 Terminate All Port Connections 40 Software Update screen 41 View Installed Software Updates 42 Uninstall the Most Recently App...

Page 7: ...e 61 Add a Page Type 61 Tools screen 62 View Diagnostic Reports 63 View Database Status Logs 63 Expiration screen 66 Expiration Screen Terminology 67 Expiration Rules 68 View Data Storage Statistics 69 Change Data Storage Settings 72 NAS Status screen 74 View NAS Status Information 75 Optional Features screen 75 Enable Search String Reporting 77 Enable Block Request Count 77 Enable Wall Clock Time...

Page 8: ...strator Console 89 Use the Server in the Evaluation Mode 91 Expiration screen 91 Change the Evaluation Mode 92 Activation Page 93 Appendix B 95 Disable Pop up Blocking Software 95 Yahoo Toolbar Pop up Blocker 95 Add the Client to the White List 95 Google Toolbar Pop up Blocker 97 Add the Client to the White List 97 AdwareSafe Pop up Blocker 98 Disable Pop up Blocking 98 Windows XP SP2 Pop up Block...

Page 9: ...dth utilization and productivity The Enterprise Reporter ER from 8e6 Technologies is designed to readily obtain this information giving the user the ability to interrogate massive datasets through flexible drill down technology until the desired view is obtained This view can then be memorized and saved to a user defined report menu for repetitive scheduled execution and distribution Operations In...

Page 10: ...his section for infor mation on configuring and maintaining the ER Server via the Administrator console application Tech Support Product Warranties Section This section contains information on technical support and product warranties Appendices Section Appendix A provides information on how to use the ER Server in the evaluation mode and how to switch to the activated mode Appendix B explains how ...

Page 11: ...he current topic TIP The tip icon is followed by italicized text giving you hints on how to execute a task more efficiently WARNING The warning icon is followed by italicized text cautioning you about making entries in the application executing certain processes or procedures or the outcome of specified actions IMPORTANT The important icon is followed by italicized text informing you about importa...

Page 12: ...hat can be clicked with your mouse to execute a command checkbox a small square in a dialog box window or screen used for indi cating whether or not you wish to select an option This object allows you to toggle between two choices By clicking in this box a check mark or an X is placed indicating that you selected the option When this box is not checked the option is not selected dialog box a box t...

Page 13: ...o a specific function or group A frame often is labeled to indi cate its function or purpose list box an area in a dialog box window or screen that accommodates and or displays entries of items that can be added or removed pop up box or pop up window a box or window that opens after you click a button in a dialog box window or screen This box or window may display information or may require you to...

Page 14: ...on a dot is placed in the circle indi cating that you selected the option When the circle is empty the option is not selected screen a main object of an applica tion that displays across your monitor A screen can contain windows frames fields tables text boxes list boxes buttons and radio buttons table an area in a window or screen that contains items previously entered or selected text box an are...

Page 15: ...NOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 7 window displays on a screen and can contain frames fields text boxes list boxes buttons and radio buttons Types of windows include ones from the system such as the Save As window pop up windows or login windows ...

Page 16: ...wer Supply UPS high speed access to the Server by authorized Client workstations adds new administrators sets up administrators for receiving automatic alerts updates the Server with software updates supplied by 8e6 analyzes Server statistics establishes and implements backup and restoration procedures for the Server Instructions on configuring and maintaining the ER Server are documented in this ...

Page 17: ...more high capacity hard drives Optional One or more attached NAS storage devices e g Ethernet connected SCSI connected SAN Software Linux OS Administrator Graphical User Interface GUI console utilized by an authorized administrator to configure and maintain the ER Server MySQL database 8e6 Technologies proprietary Client application employed by report users for generating views and reports ...

Page 18: ... blocking software if installed must be disabled Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE Information about disabling pop up blocking software can be found in Appendix B Disable Pop up Blocking Software Network Requirements High speed connection from the ER Server to the Web access logging device s High speed connection fro...

Page 19: ...upted while the Server is running the Server should be connected to a UPS or other battery backup system Procedures for Accessing the Server WARNING Once you turn on the Server DO NOT interrupt the initial boot up process This process may take from five to 10 minutes per drive If the process is interrupted damage to key files may occur When the Server is fully booted any workstation on the network...

Page 20: ...rator console application see Fig 1 1 1 Procedures for Logging On Off the Server Log On Fig 1 1 1 Login screen 1 In the login screen type in the generic User Name admin and Password reporter if you have not yet set up your own user name and password Otherwise enter your personal User Name and Password 2 Click Login to go to the main screen of the Administrator console ...

Page 21: ...dix A Evaluation Mode for information on using the ER Server in the evaluation mode or for changing the Server from this mode to the activated mode If you are logging on during a subsequent session the main screen displays as in Fig 1 2 1 If you have not set up your own user name and password see Set up an Administrator Login ID Logging on the First Time If you are logging on the Administrator con...

Page 22: ...data from the R3000 choose Archive if you wish the Server to function in the archive mode solely as a receptacle for histor ical archived files In this mode old files placed on the Server can be viewed using the Client reporting application 2 Click Apply to confirm your selection The mode you specify will immediately be in effect TIP After choosing the function for the ER Server box on the main sc...

Page 23: ... the Add Edit Delete Administrators screen where you will set up your user name and password Fig 1 1 3 Add Edit Delete Administrators screen 2 Select New Administrators from the pull down menu 3 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characters 4 In the Password field enter eight to 20 characters including at le...

Page 24: ...NISTRATOR USER GUIDE 5 In the Confirm Password field re enter the password in the exact format used at the Password field 6 Click the Save button Log Off To log off the Administrator console click the Logout link beneath the banner in any screen to display the log out screen Fig 1 1 4 Logout screen ...

Page 25: ...r window to close the window Exiting the Administrator console will log you off the Server but will not turn off the Server WARNING If you need to turn off the Server follow the shut down procedures outlined in the Shut Down screen sub section under the Server Menu section in Chapter 2 Failure to properly shut down the Server can result in data being lost or corrupted ...

Page 26: ...onsole displays in your Web browser Fig 1 2 1 Administrator console main screen The Administrator console is used for configuring and main taining the ER Server Settings made in the Administrator console affect the Client reporting application On the main screen of the Administrator console there are three menus Network Server and Database Each menu contains options from which you make selections ...

Page 27: ...x Mode sub section under the Network Menu section in this chapter TIP When making a complete configuration of the Server 8e6 Technologies recommends you navigate from left to right Network to Server to Database in choosing your menu options Network Menu The Network pull down menu includes options for setting up and maintaining components to be used on the Server s network These options are Box Mod...

Page 28: ...Status pop up box opens to inform you that the ER unit is currently in the evaluation mode To continue using the box in the evaluation mode click the X in the upper right corner to close the pop up box Refer to Appendix A Evaluation Mode for infor mation on using the Server in the evaluation mode or for changing from this mode to the activated mode Live Mode Once your Server is configured and the ...

Page 29: ...ox Mode 2 Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function 3 Click the Apply button to confirm your selection The new mode will be in effect after the Server is restarted NOTE After applying the box mode setting you must restart the Server by selecting the Restart Hardware option on the Shut Down screen See the Shut Down sub section un...

Page 30: ...s selected from the Network menu This screen is used for viewing adding editing and deleting the login ID of personnel authorized to configure the Server For security purposes administrators should be the first users set up on the Server Fig 1 2 4 Add Edit Delete Administrators screen TIP 8e6 recommends adding an alternate login ID prior to editing or deleting the default login ID By doing so if o...

Page 31: ...may include upper and or lowercase alphanumeric char acters and special characters 3 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 4 In the Confirm Password field re enter the password in the exact format used in the Password field 5 Click the Save button to add the administr...

Page 32: ...PORTER ADMINISTRATOR USER GUIDE Delete an Administrator 1 Select the administrator s user name from the pull down menu 2 After the administrator s login ID information populates the fields click the Delete button to remove the adminis trator s user name from the choices in the pull down menu ...

Page 33: ...ts and IPs screen The Locked out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu This screen is used for unlocking accounts or IP addresses of administrators and sub administrators that are currently locked out of the Administrator console or Web Client Fig 1 2 5 Locked out Accounts and IPs screen ...

Page 34: ...out Locked out Web Client Accounts There is no Web client account currently locked out Locked out IPs There is no IP currently locked out If there are any locked accounts IP addresses in a frame each locked username IP address displays on a separate line followed by a checkbox The Select All and Unlock buttons display at the bottom of the frame Unlock Accounts IP addresses To unlock an account IP ...

Page 35: ... REPORTER ADMINISTRATOR USER GUIDE 27 IP x x x x has been successfully unlocked NOTE In the text above xxx and x x x x represents the unlocked username IP address 3 Click OK to return to the Locked out Accounts and IPs screen that no longer shows the accounts IPs that have been unlocked ...

Page 36: ...ER ADMINISTRATOR USER GUIDE Server Menu The Server pull down menu includes options for setting up processes for maintaining the Server These options are Backup Self Monitoring Server Status Secure Access Software Update Shut Down and Web Client Server Management Fig 1 2 6 Server menu main screen ...

Page 37: ...r s FTP account for executing an immediate backup on the ER Server and for performing a restoration to the database from the previous backup run Fig 1 2 7 Backup screen Backup and Recovery Procedures IMPORTANT 8e6 recommends establishing backup and recovery procedures when you first begin using the ER Server Please follow the advice in this section to ensure your ER Server is properly maintained i...

Page 38: ... of the data base and the current date and time Some scenarios and action plans to consider include the following The ER database becomes corrupted Correct the root problem Restore the database from the most recent ER backup and reprocess raw logs up to the current date and time The data drive fails Replace the data drive Restore the database from the ER backup drive and reprocess raw logs up to t...

Page 39: ... updated Account ID will be activated after two minutes Execute a Manual Backup In addition to performing on demand backups in preparation for a disaster recovery you may wish to execute a manual backup under the following circumstances Power outage If there is a power outage at your facility and your system uses a backup battery you might want to back up data before the battery fails Rolling blac...

Page 40: ...hat you do not perform other func tions on the ER Server until the backup is complete The time it will take to complete the backup depends on the size of all tables being saved Perform a Remote Backup After executing the manual backup a remote backup can be performed on your remote server NOTE Before beginning this FTP process be sure you have enough space on the remote server for storing backup d...

Page 41: ... Perform these steps on the remote server 1 Load the backup data on your remote server 2 Log in to your FTP account 3 FTP the backup data to the ER Server s internal backup drive On the ER Server s Backup screen 1 Click the Manual Restore button in the Internal Backup Restore Action frame to specify that you wish to over write data on the live ER Server with data from the previous internal backup ...

Page 42: ... receive automated notifications if prob lems occur with the network Possible alerts include situa tions in which a daemon stops running software fails to run corrupted files are detected or a power outage occurs Fig 1 2 8 Self Monitoring screen As the administrator of the Server you have the option to either activate or deactivate this feature When the self monitoring feature is activated an auto...

Page 43: ...ntered in the previous field Entries in the three remaining fields are optional 4 If e mail addresses were entered in any of the four optional e mail address fields click in the Choice one Choice four checkboxes corresponding to the e mail address es 5 Click the Save button to activate self monitoring Remove Recipient from E mail Notification List 1 To stop sending emergency notifications to an e ...

Page 44: ...en The Server Status screen displays when the Server Status option is selected from the Server menu This screen which automatically refreshes itself every 10 seconds displays the statuses of processes currently running on the Server and provides information on the amount of space and memory used by each process Fig 1 2 9 Server Status screen ...

Page 45: ...ware displays at the top of the screen along with the date that software version was implemented Status information displays in the following sections of this screen CPU Utilization includes CPU process data and infor mation on the status of the top command Disk drives status provides data on the status of each drive of the operating system NETSTAT displays the status of a local IP address ...

Page 46: ...cure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu This screen is primarily used by 8e6 technical support represen tatives to perform maintenance on your Server if your system is behind a firewall that denies access to your Server Fig 1 2 10 Secure Access screen ...

Page 47: ... Port to Access the Server 1 After the administrator at the customer s site authorizes you to use a designated port to access their Server enter that number at the Port field 2 Click the Start button to activate the port This action enters the port number in the list box above replacing the text No connection Fig 1 2 11 Port entries ...

Page 48: ...Server select the active port number from the list box by clicking on it 2 Click the Stop button to terminate the port connection This action removes the port number from the list box Terminate All Port Connections If more than one port is currently active on the customer s Server and you need to terminate all port connections click the Stop All button This action removes all port numbers from the...

Page 49: ...Update screen The Software Update screen displays when the Software Update option is selected from the Server menu This screen is used for updating the Server with software updates supplied by 8e6 and for viewing a list of software updates that are available and or previously installed on the Server Fig 1 2 12 Software Update screen ...

Page 50: ... most recently applied software update can be unapplied by clicking Undo This action removes the software update from the Server View Available Software Updates Any software update available for installing on the ER Server displays in the ER Patch Updates frame The following information is included for each software update Date the software update was made available YYYY MM DD software update Name...

Page 51: ...ection in this chapter All soft ware updates must be installed in numerical order on your Server NOTES Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update and that port 8084 is open on your network In the ER Patch Updates frame two buttons are available README and Apply Now README 1 Click README to open a pop up box containing infor...

Page 52: ...6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE Apply Now 1 Click Apply Now to open a dialog box containing infor mation about the software release Fig 1 2 14 Software update dialog box 2 Click Yes to open the EULA dialog box Fig 1 2 15 EULA dialog box ...

Page 53: ...determine whether the software update has been successfully applied click the hyperlink here beneath the ER Patch History frame in the Software Update screen to open the Patch Log window Fig 1 2 16 Patch Log window 5 After viewing the contents of this window click Close to close this window 6 After the software update has been successfully applied refresh the Software Update screen by selecting So...

Page 54: ...reen displays when the Shut Down option is selected from the Server menu This screen is used to restart or shut down the Server s software or hardware Fig 1 2 17 Shut Down screen Server Action Selections Restart the Server s Hardware The Restart Hardware option should be selected if the Server box needs to be rebooted for example when applying certain hardware configurations You will need to use t...

Page 55: ...are The Restart Software option should be selected if daemons fail to run and or the database needs to be started again When this option is selected the MySQL database is rebooted Shut Down the Server s Software The Shutdown Software option should be selected if a software update needs to be installed on the Server When the Shutdown Software option is selected the MySQL database shuts off and no f...

Page 56: ...MINISTRATOR USER GUIDE Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu This screen is used for enabling specified Web Client Server features Fig 1 2 18 Web Client Server Management screen ...

Page 57: ...this option to let users log into the Web Client using an HTTP IP address HTTPS Choose this option to let users log into the Web Client using an HTTPS IP address NOTE Remove the check mark to disable a selection 2 Click Apply Enable Disable the Web Client Scheduler 1 In the Enable Disable Web Client Schedule frame click the appropriate radio button to specify whether or not to automatically run sc...

Page 58: ...n Tools Expi ration NAS Status Optional Features and User Group Import Fig 1 2 19 Database menu main screen User Name Identification screen The User Name Identification screen displays when the IP ID option is selected from the Database menu This screen is used for configuring the Server to identify users based on the IP addresses of their machines their user names and or their machine names Infor...

Page 59: ... REPORTER ADMINISTRATOR USER GUIDE 51 Fig 1 2 20 User Name Identification screen with IP ID activated As the administrator of the Server you have the option to either enable or disable this feature for logging users activ ities by usernames machine names and or IP addresses of machines ...

Page 60: ... a firewall is used it should be set up to prevent logging NetBIOS requests outside the network If using IP ID note that user login times are established for set periods of 15 minutes and if more than one user logs onto the same machine during that time period the activity on that machine will be identified with the first user who logged onto that machine For example the first user logs on a machi...

Page 61: ...ying any machine that is not assigned to a specific user 1 Click in the checkbox to indicate that you wish to create a customized text label for unidentified user machines 2 In the Replace the default IP Only label with this label field enter up to 14 characters of text for the label 3 Click Save to save your entries Configure the Server to Log User Activity 1 In the IP ID Microsoft Username Looku...

Page 62: ...nfirm the successful execution of this task b Click the Back button to return to the User Name Identification screen 4 In the IP Machine Username to ignore list boxes enter all IP addresses machine names and or usernames the Server should disregard when identifying users Each entry should be made in a separate row 5 After making all necessary entries on this screen click the Save button NOTE After...

Page 63: ...e Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data base menu This screen is used for configuring the user name format imported from raw logs and customizing the username format that displays in reports Fig 1 2 21 Username Display Setting screen ...

Page 64: ...wish to include in the username format in the report 2 Click Add to include this selection in the Raw Log Fields list box below NOTE Follow steps 1 and 2 for each consecutive field to be added to the Raw Log Fields list box TIP Click the Reset button on this screen at any time to revert to the default settings WARNING It is important to select the correct fields from this list in the order in whic...

Page 65: ...low steps 3 and 4 for each field to be added to the Display username field below Each additional selection added to the display name is preceded by a backslash 5 Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame NOTE Changes made to username display settings in this screen will not be effective until the next day s reports are gen...

Page 66: ...tabase menu This screen is used for establishing the value amount of time that will be used when tracking the length of a user s stay at a given Web site and the number of times the user accesses that site Fig 1 2 22 Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views 1 In the Elapse Time field enter the number of seconds that will be used as the value when tracking a u...

Page 67: ...ithin the same site the user s activity will be tracked as one visit to that Web site Each time the user exceeds the value entered at the Elapse Time field the user will be tracked as having visited the site an additional time For example if the value entered at the Elapse Time field is 10 seconds and the user remains at a Web site for 12 seconds two visits to that site will be logged for him her ...

Page 68: ...ion screen displays when the Page Defini tion option is selected from the Database menu This screen is used for specifying the types of pages to be included in the detail report for Page searches Fig 1 2 23 Page Definition screen View the Current Page Types The Current page types list box contains the extensions of page types to be included in the detail report ...

Page 69: ...e a Page Type To remove a page type from the detail report 1 Select the page extension from the Current page types list box 2 Click Remove 3 Click Apply Add a Page Type To add a page type in the detail report 1 Enter the New Page Type extension 2 Click Add to include the extension in the Current page types list box 3 Click Apply ...

Page 70: ...ls screen The Tools screen displays when the Tools option is selected from the Database menu This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application Fig 1 2 24 Tools screen The following options are available on this screen View Diagnostic Reports View Database Status Logs ...

Page 71: ...List This report shows a list of current SQL queries in the database in the full format that includes all columns of data Tables This report contains a list of the names of tables currently in the database Daily Summary This report shows the date range of summary tables currently in the database 3 Click the X in the upper right corner of the pop up window to close the window View Database Status L...

Page 72: ...e number of valid and invalid records that are processed db Nbtlookup This log provides a list of user machine IP addresses from the NetBIOS lookup db Split This log contains information pertaining to the formation of the hits_objects hits_pages tables db Staticip This log provides information about settings on the server for the static IP assignment option db Summary This log shows a summarizatio...

Page 73: ...This log gives information about applied software updates MYSQL Log This log provides information pertaining to the MySQL server Error Entry R2k This log displays a list of R2000 query errors Error Entry R3k This log displays a list of R3000 query errors 3 Click the X in the upper right corner of the pop up window to close the window ...

Page 74: ...atabase menu This screen shows statistics on the amount of data currently stored on the Server box and provides an estimated date when that data will expire By reviewing the current database disk space utilization and the average number of daily hits on your Server adjustments can be made to the number of weeks of live and archive data you wish to store in the future before that data expires Fig 1...

Page 75: ...n the Internet as well as the indexes for these items When setting up the Server to store data 8e6 recom mends that you allocate the highest percentage possible for live data storage since reports run faster if indexes are available for pages and objects If your Server is set up to store live data only 100 percent live data you will be able to store less data than if you store both live and archiv...

Page 76: ... that will be stored on the Server based on the storage capacity of the hard drive and the number of hits on the Server After inputting the percentage of live data to be stored the Server translates that figure into the equivalent of weekly time periods for live and or archive data storage When the Server reaches the maximum number of weeks allocated for live data storage the oldest week of live d...

Page 77: ...01 24 hours using the HH MM SS time format Total number of week s stored the number of weeks represented in the total data date scope Current live data yearweekno date scope the range of dates and times of live data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that year 01 5...

Page 78: ...ine of data Total number of archive week s the number of weeks represented in the archive data date scope Database disk space utilization the percentage of space currently being used on the hard drive for both live and archive data If a high percentage displays you may want to expire data in the near term see Change Data Storage Settings used database space total database space the amount of space...

Page 79: ...hanged by making a new entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of live data field Estimated total week s of archive data the number of weeks of archive data the Server will store based on your specifications This number is affected by the hits day on the Ser...

Page 80: ...ulate button to display results in the following fields below Estimated total week s of live data and Estimated total week s of archive data After viewing your results in these display fields you can adjust the number of weeks that data will be saved on the Server if necessary To do so follow steps 1 and 2 again 3 Once you are satisfied with your results click the Save button As a result of your e...

Page 81: ...and sub administrators who generate reports via the Client applica tion Report processing times are slower when generating reports that include non indexed data If your Server is set up to store only live data you will be able to store less data than if you store both live and archive data since indexes require additional storage space NOTE See Appendix A Evaluation Mode for information about view...

Page 82: ... The NAS Status screen displays when the NAS Status option is selected from the Database menu This screen is used for verifying the status of the Network Attached Storage NAS device The NAS is used for storing ER data that otherwise might be lost from the ER Server when reaching its maximum data storage capacity Fig 1 2 26 NAS Status screen ...

Page 83: ...rify that the NAS is properly connected to the ER NOTE Refer to the Quick Start Guides for the ER and NAS devices for setup information Optional Features screen The Optional Features screen displays when Optional Features is selected from the Database menu see Fig 1 2 27 This screen is used for specifying any of the following options to be available in the Web Client when generating specified type...

Page 84: ...ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 76 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE Fig 1 2 27 Optional Features screen ...

Page 85: ... be generated by the administrator 1 Click the radio button corresponding to ON to make the Top 20 Users by Blocked Request canned report selec tion available in an administrator s Canned Reports menu 2 Click Apply to apply your setting NOTE Since Canned Reports are processed each night any changes made to settings today will not effective until the following day Enable Wall Clock Time If Wall Clo...

Page 86: ... reports will include Web page hits only or both Web page and object hits Objects include images graphics multimedia items and text item object files WARNING If Pages only is selected all records of objects accessed by end users will be lost for the time period in which this option was enabled Even if there were objects accessed by end users during that time period zeroes 0 will display for object...

Page 87: ...l be set to never expire Number of x days prior to expiration Choose this option if password will be set to expire after x number of days in which x represents the number of days the password will be valid NOTES The maximum number of days that can be entered is 365 If a user s password has expired when he she enters his her User Name and Password in the login screen and clicks Login he she will be...

Page 88: ...IP address after entering the incorrect password Allowable Number of Failed Password Attempts With the Lockout by Username and or Lockout by IP Address option s enabled enter the number of times a user can enter an incorrect password during the interval defined in the Failed Password Attempts Timespan in minutes field before being locked out of the ER application NOTE The maximum number of failed ...

Page 89: ...tabase menu This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server Fig 1 2 28 User Group Import screen Import User Groups NOTE R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server 1 Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER 2 Click the chec...

Page 90: ...play the next four sets of entry fields 3 After specifying all R3000 servers click Import Now to begin the data importation process 4 When the importation process has successfully been completed a confirmation page displays the following message The importing process finished Click OK to return to the User Group Import screen NOTE User groups will be imported in the exact format defined on the R30...

Page 91: ...l or contact us by phone by e mail or in writing Hours Regular office hours are from Monday through Friday 8 a m to 5 p m PST After hours support is available for emergency issues only Requests for assistance are routed to a senior level techni cian through our forwarding service Contact Information Domestic United States 1 Call 1 888 786 7999 2 Select option 3 International 1 Call 1 714 282 6111 ...

Page 92: ... Phone Numbers 8e6 Corporate Headquarters USA 828 West Taft Avenue Orange CA 92865 4232 USA Local 714 282 6111 Fax 714 282 6116 Domestic US 1 888 786 7999 International 1 714 282 6111 8e6 Taiwan 7 Fl No 1 Sec 2 Ren Ai Rd Taipei 10055 Taiwan R O C Taipei Local 2397 0300 Fax 2397 0306 Domestic Taiwan 02 2397 0300 International 886 2 2397 0300 ...

Page 93: ... the problem and attempt to resolve the issue directly If your issue needs to be escalated you will be given a ticket number for reference and a senior level technician will contact you to resolve the issue If your issue requires immediate attention such as your network traffic being affected or all blocked sites being passed you will be contacted by a senior level techni cian within one hour Your...

Page 94: ...hnologies 8e6 Technologies warrants that the 8e6 product s do es not infringe on any third party copyrights or patents This warranty shall not apply to the extent that infringement is based on any misuse or modification of the hardware equip ment or software provided This warranty does not apply if the infringement is based in whole or in part on the customer s modification of the hardware equipme...

Page 95: ... technician can be reached by voice line Technical support information Online http www 8e6 com support html Toll Free 888 786 7999 press 3 Telephone 1 714 282 6111 press 3 E mail support 8e6 com Have the following information ready before calling tech nical support Product Description ______________________________ Purchase Date __________________________________ Extended warranty purchased ______...

Page 96: ... parts will be furnished as necessary to maintain the proper operational condition of the product s If parts are discontinued from production during the Warranty Period immediate replacement product s or hardware parts will be available for exchange with defective parts from 8e6 Technologies local reseller or distributor Extended Technical Support and Service Extended technical support is availabl...

Page 97: ...n the evaluation mode and how to activate the ER Server to function in the activated mode Administrator Console After logging on the Server the ER Status pop up box opens to inform you that the ER unit is currently in the eval uation mode Fig A 1 ER Status pop up box The Server will store data for the period specified in the pop up box EVALUATION MODE MAX DATA STORAGE X WEEKS in which X represents...

Page 98: ... one of two ways by extending the evaluation period or by activating the unit so that it can be used in the activated mode NOTE The message EVALUATION MODE MAX DATA STORAGE X WEEKS also displays at the top of the Expiration screen in the Administrator console Refer to the Expiration screen sub section in Chapter 2 of the Administrator Section for more information about data storage and expiration ...

Page 99: ...ation Mode To use the unit in the evaluation mode click the X in the upper right corner of the ER Status pop up box to close it Expiration screen In the evaluation mode the Expiration screen can only be used for viewing data storage statistics and not for modi fying data storage capacity criteria Fig A 2 Expiration screen ...

Page 100: ... of data that will be stored on the Server Thus the Save button is not included at the bottom of the screen Change the Evaluation Mode After the designated evaluation period has expired you may extend your evaluation period or activate the unit and use it in the activated mode There are two ways to change the evaluation mode from the Administrator console in the ER Status pop up box see Fig A 1 cl...

Page 101: ...d speak to a technical support representa tive about changing the evaluation mode The technical support representative will ask you for the following information a Hostname IP address and Mac Address b How you wish to change the evaluation mode You may select either option extend the evaluation mode for 2 4 or 8 weeks or change the evaluation mode to the activated mode After obtaining this informa...

Page 102: ...the Activation Page pop up box If extending the evaluation period for the unit the following message displays It is now in evaluation mode X weeks in which X represents the number of weeks in the new evaluation period If activating the unit the following message displays Your box has been activated 5 Click CLOSE to close the Activation Page pop up box ...

Page 103: ... on how to disable pop up blocking software for the following products Yahoo Toolbar Google Toolbar AdwareSafe and Windows XP Service Pack 2 SP2 Yahoo Toolbar Pop up Blocker Add the Client to the White List If the Client was previously blocked by the Yahoo Toolbar it can be moved from the black list and added to the white list so that it will always be allowed to pass To do this 1 Go to the Yahoo ...

Page 104: ...en the Yahoo Pop Up Blocker dialog box Fig B 2 Allow pop ups from source 3 Select the source from the Sources of Recently Blocked Pop Ups list box to activate the Allow button 4 Click Allow to move the selected source to the Always Allow Pop Ups From These Sources list box 5 Click Close to save your changes and to close the dialog box ...

Page 105: ...d the Client to the White List To add the Client to the white list so that it will always be allowed to pass go to the Google Toolbar and click the blocked icon Fig B 3 blocked icon enabled Clicking this icon toggles to the Site pop ups allowed icon adding the Client to your white list Fig B 4 Site pop ups allowed icon enabled ...

Page 106: ...ked and disabling pop up blocking Popup protection off by clicking the pop up icon 1 In the IE browser go to the SearchSafe toolbar and click the icon for popups blocked to toggle to Popup protec tion off This action turns off pop up blocking 2 After you are finished using the Client go back to the SearchSafe toolbar and click the icon for Popup protec tion off to toggle back to popups blocked Thi...

Page 107: ...n Windows XP SP2 Set up Pop up Blocking There are two ways to enable the pop up blocking feature in the IE browser Use the Internet Options dialog box 1 From the IE browser go to the toolbar and select Tools Internet Options to open the Internet Options dialog box 2 Click the Privacy tab Fig B 5 Enable pop up blocking 3 In the Pop up Blocker frame check Block pop ups 4 Click Apply and then click O...

Page 108: ...wser go to the toolbar and select Tools Pop up Blocker Turn On Pop up Blocker Fig B 6 Toolbar setup When you click Turn On Pop up Blocker this menu selec tion changes to Turn Off Pop up Blocker and activates the Pop up Blocker Settings menu item You can toggle between the On and Off settings to enable or disable pop up blocking ...

Page 109: ...o your white list Use the IE Toolbar 1 With pop up blocking enabled go to the toolbar and select Tools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box Fig B 7 Pop up Blocker Settings 2 Enter the Address of Web site to allow and click Add to include this address in the Allowed sites list box Click Close to close the dialog box The Client has now been added to y...

Page 110: ... toolbar and select Tools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box see Fig B 7 2 In the Notifications and Filter Level frame click the checkbox for Show Information Bar when a pop up is blocked 3 Click Close to close the dialog box Access the Client 1 Click the Information Bar for settings options Fig B 8 Information Bar menu options 2 Select Always All...

Page 111: ...RISE REPORTER ADMINISTRATOR USER GUIDE 103 3 Click Yes to add the Client to your white list and to close the dialog box NOTE To view your white list go to the Pop up Blocker Settings dialog box see Fig B 7 and see the entries in the Allowed sites list box ...

Page 112: ...APPENDICES SECTION APPENDIX B 104 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Page 113: ...r 15 Administrator GUI 18 alert box terminology 4 archive data setup on Server 66 terminology 67 B back up data internal on demand backup 31 to remote server 32 backup procedures 29 Backup screen 29 Block Request Count 77 Box Mode screen 20 button terminology 4 C checkbox terminology 4 Client 1 8 14 18 20 50 53 73 diagnostic reports 63 evaluation mode 89 troubleshoot problems 62 User Guide 8 compo...

Page 114: ...dialog box terminology 4 disable pop up blockers 95 E Elapsed Time 58 expiration 68 Expiration screen 66 expire data from Server 66 passwords 79 terminology 68 F field terminology 5 File Transfer Protocol FTP 31 47 frame terminology 5 FTP File Transfer Protocol 31 32 33 47 G generate static table of IP addresses machine names 54 H hardware 9 I install Server patch 43 Internet Explorer 10 98 ...

Page 115: ...s screen 25 lockout 79 log database status 63 off the Server 16 on the Server 12 M Manual Backup button 31 Manual Restore button 33 MySQL 1 9 47 N NAS Status screen 74 Network Menu 19 network requirements 10 Network Settings screen 28 O Object Count 78 Optional Features screen 75 P Page Count 78 Page Definition screen 60 Page View Elapsed Time screen 58 password create for Administrator GUI 15 ...

Page 116: ... Start Guide 75 R R3000 1 20 52 81 R3000IR Quick Start Guide 11 radio button terminology 6 remote server backup 32 reports diagnostic 63 restart the Server 46 restore data from backup 33 rules elapsed time 59 expiration 68 S screen terminology 6 Search String Reporting 77 Secure Access screen 38 Self Monitoring screen 34 Server download patch 41 perform manual backup 31 restart 46 restore data fro...

Page 117: ...erminology 6 technical support 38 Technical Support section 83 Terminology 4 text box terminology 6 Tools screen 62 U update Server software 41 User Group Import screen 81 User Name Identification screen 50 Username Display Setting screen 55 V view diagnostic reports 63 W Wall Clock Time 77 Web Client Server Management screen 48 window terminology 7 workstation requirements 10 ...

Page 118: ...INDEX 110 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

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