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17

 TROUBLESHOOTING

WHAT TO DO WHEN ...

... the motor does not run?

 

 Mains voltage is missing.

 Transmitter was not paired correctly.

... the motor is running in the wrong direction?

 

 Change the direction of rotation by pairing the transmitter again (see Change direction of rotation of radio motor > page 16).

... the motor does not switch off at the set point?

 

Check fit of limit switch adapter (must be flush with motor head and shutter shaft).

 

Roller capsule is not fixed or roller shutter shaft is too short.

 Set limit switch screw correctly (see instructions): 

  MINUS turning during travel shortens the travel distance; PLUS turning after switch-off extends the travel distance.

... the motor does not switch off at all?

 Engine was run in removed state (limit switches only work in installed state).

 

Check fit of limit switch adapter (must be flush with motor head and shutter shaft).

 Limit switches are too far apart: 

  During travel, turn the relevant limit switch screw MINUS until the motor switches off. 
  When the motor moves beyond the end position, stop it with the transmitter, let it move again in the opposite direction and repeat the process. 

  Alternatively, turn both limit switch screws 15-20 turns in the MINUS direction and set again (first DOWN; then UP).

... the motor stops running after continuous operation?

 The thermal protection switch of the motor has tripped. After a cooling phase (min. 10 min.), the motor is ready for operation again.

... the motor cannot be paired?

 Radio motor was not set to „ready to learn” by switching power supply off / on.

 Switch off / switch on the power supply and repeat the pairing procedure.

 If no beep is heard from the motor after switching on the power supply, still perform the pairing procedure and test the transmitter.

 The pairing with pressing the keys must be done within 10 sec. after switching on the power supply and beeping of the motor. It must 

  beep when pressed; if it does not beep, press repeatedly until it beeps 2 times at P2 button and final beeps after pressing the up or down key.

 Operating mode is not set to Manual mode (for radio timer handheld transmitter or radio timer).

 Group channel 0 set for multi-channel transmitters (can only be taught to channel 1-5 or 1-15).

 Battery is too weak or empty.

... the motor does not operate at the specified speed?

 Check roller shutter weight; if necessary, correct inclined installation of roller shutter shaft or Eliminate mechanical friction in the roller shutter box or rail guide. 

3T-MOTORS Radio tubular motors

  |  Troubleshooting

Summary of Contents for 3T-MOTORS 3T45-20RNH

Page 1: ...with Alexa or Google Assistant INTELLIGENT DRIVES CONTROLS FOR SHUTTERS AND AWNINGS INSTALLATION OPERATING INSTRUCTIONS Instructions and notes for installation and operation 3T MOTORS Radio shutter aw...

Page 2: ...ning motor Page 12 13 4 Radio awning motor wiring Page 13 5 Programming radio transmitter Page 13 6 Setting the end positions Page 14 Programming radio transmitter Pairing handheld transmitter Page 15...

Page 3: ...ount rail guidance of approx 10 Roller shutter area m x Weight roller shutter material m Weight roller shutter kg 10 Friction losses Required traction force kg Example PVC Roller shutter area 3 00 m x...

Page 4: ...laid internally in the empty conduit up to the junction box The local electrical regulations must be observed For the electrical connection of the tubular motors a 230 V 50 Hz power connection with f...

Page 5: ...nd shafts with outer diameter 63 mm 70 mm 78 mm 85 mm Motor type Torque Nm Traction power kg Max Projection m Max PVC shutter area m Max ALU shutter area m Power W Standby consumption W Turn Speed U m...

Page 6: ...is designed for short time operation 4 min It has an internal thermal circuit breaker which interrupts the power supply in the event of overheating e g as a result of continuous operation The cooling...

Page 7: ...al electrical regulations must be observed 1 2 3 4 5 6 7 8 9 10 11 Please note The motor can be installed on the right hand side as well as on the left hand side If the direction of rotation is revers...

Page 8: ...h adapter fig 3 7 3 8 4 Mount bearings Remove old wall bearing on motor side left or right installation possible Mount motor bearing at this point 2 mounting options Universal bearing cotter pin and c...

Page 9: ...hole This prevents the screw from slipping 6 Shutter motor wiring Connect the radio roller shutter motor to the mains The electrical connection of the roller shutter motor and control unit may only b...

Page 10: ...wer cable to rear Motor type 3T45 RNH Power cable to front The straight up and down arrows indicate the direction of rotation of the motor and shaft and thus show you for which end position the limit...

Page 11: ...type until the motor switches off after approx 4 turns This prevents the roller shutter from being pulled out of the guide rails when the upper end position is set Move motor shaft in downward direct...

Page 12: ...e support tube fig 3 4 Remove the crank mechanism fig 3 5 Attention Awning arms are under strong tension 2 1 2 2 2 3 2 4 3 1 3 2 3 2 3 4 Remove the shaft capsule from the shaft fig 3 6 If the shaft ca...

Page 13: ...e changed via the radio transmitter p 14 3 9 3 10 3 11 3 12 Radio awning motor 230 V 50 Hz Power grid 230 V 50 Hz 1 brown black L1 Phase 2 blue N Neutral conductor 3 green yellow PE Protective conduct...

Page 14: ...he motor is to continue moving turn the adjustment pin on the RETURN limit switch screw in the PLUS direction until the desired position is reached and the awning is fully retracted If the awning moto...

Page 15: ...the affected receiver to voltage Pairing another handheld transmitter The motor confirms the programming with several beeps OK 1 x Press button P2 Set Up of the new handheld transmitter Beep while pr...

Page 16: ...e and vice versa Shutter operating mode Motor immediately goes into self hold when a direction button is pressed Blind operating mode Jog mode possible Only when the direction key is pressed for longe...

Page 17: ...limit switch screws 15 20 turns in the MINUS direction and set again first DOWN then UP the motor stops running after continuous operation The thermal protection switch of the motor has tripped After...

Page 18: ...t 2006 42 EG Maschinenrichtlinie 2014 30 EU EMV Richtlinie 2014 53 EU RED Richtlinie 2011 65 EU RoHS Richtlinie 2012 19 EU WEEE Richtlinie angewandte Standards und Verordnungen EN 60335 1 2012 A11 201...

Page 19: ...40 cm 160 cm Suspension spring Maxi Required when using roller shutter motors Maxi spring up to 65 mm profile height For roller shutter shaft SW60 Powder coated Anti burglary effect Pick up width 100...

Page 20: ...and tips on roller shutters awnings smart home and more INTELLIGENT DRIVES CONTROLS FOR SHUTTERS AND AWNINGS Service and Quality make the difference 3T Components GmbH Co KG Bahnhofstr 34 55578 Walle...

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