5.4 Communicate with the Lab
MESSAGES
The
Messages
page shows notifications about the received comments, lab
designs and system messages. The important messages like a rejected case,
design approval is requested, or lab has not accepted the case for a while are
displayed with a red icon while others are indicated in green.
1.
The laboratory can send you comments regarding the received orders, their statuses (see the
image below) and design updates to the restorations.
2.
System messages are automatically generated by the TRIOS system to inform you about the order
status. For example, you are notified if the order has not been accepted by the lab within 18 hours.
You also receive a message when the lab approves your order.
•
The number of new and unread messages appears in the
Messages
screen.
•
To view an order that received a comment or design and send a reply to the lab, tap the message
to open the
•
Press on the green dot to mark a message as read.
•
Use the
Show messages
filter to view
All
/
System
/
Order
/
Unread
messages.
Orders and comments can also be accessed via the 3Shape Communicate web site -
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