3M C960SL Operating Instructions Manual Download Page 26

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Troubleshooting

Model C960SL



3M 2003

Problem Possible

Cause

Correction

Audio “cuts out” or is interrupted
when talking to customer or other
compact earsets.

Interference.

Change channels and reprogram
the transceiver packs.

Transceiver pack is too far from the
base station (out of range).

Move closer to the base station.

Defective transceiver pack or base
station.

Call for authorized service.

No transmit to menu sign or other
transceivers when TALK switch is
pressed. PAGE communications
OK.

Defective TALK switch or
defective base station.

Call for authorized service.

Short repeating tone at seven
second intervals heard in compact
earset, and then transceiver pack
turns off after two minutes.

This is normal operation when the
battery voltage becomes too low.

Recharge battery.

Dirty battery contacts.

Clean battery contacts with
alcohol.

Battery and Battery Charger Troubleshooting

Problem Possible

Cause

Correction

Battery does not charge when
plugged into battery charger.

Either the battery contacts or the
contacts in the battery charger have
a dirt/grease buildup.

Clean battery/battery charger
contacts with alcohol and cotton
swab.

Defective battery.

Try a known good battery.

Defective battery charger.

Call for authorized service.

Short battery life.

Battery is/was not fully charged.

Recharge battery.

Dirty battery contacts.

Clean battery contacts with
alcohol.

Battery needs to be reconditioned.

Recondition battery.

LED does not turn red when a
battery is plugged into the battery
charger.

Dirty contacts on battery or in
battery charger.

Clean battery/battery charger
contacts with alcohol.

Battery charger not plugged in.

Check that the battery charger
transformer is plugged in and
connected to a “live” outlet.

Defective Battery.

Try a known good battery.

Defective battery charger.

Call for authorized service.

Summary of Contents for C960SL

Page 1: ...Compact Wireless Intercom System Model C960SL Operating Instructions ...

Page 2: ......

Page 3: ...r Pack 2 Battery Charger 2 Controls and Indicators 3 Base Station 3 Compact Earset and Transceiver Pack 4 Battery Chargers 6 System Setup 7 Introduction 7 Positioning the Earphone 7 Connecting the Compact Earset to the Transceiver Pack 7 System Operation 8 Introduction 8 Turning On the Base Station 8 Turning On the Transceiver Pack 8 Operating Modes 8 Standby Mode 8 Talk Listen Mode 8 Single Lane ...

Page 4: ...eries 14 Making Sure Batteries are Ready for Use 14 Important Information about C960SL Rechargeable Batteries 15 Special Instructions for System Manager 15 Programming the Transceiver Pack for Cross Lane Operation 15 Reprogramming 15 Changing Channels if Interference is Heard 16 Changing the Day Night Switch Setting 17 Adjusting the Monitor Speaker Volume 18 Troubleshooting 18 Introduction 18 Syst...

Page 5: ...f the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Service Model C960SL sy...

Page 6: ...Use and Information Model C960SL 3M 2003 iv Blank Page ...

Page 7: ...the other and are labeled accordingly 1 or 2 The dual lane duplex communication system provides duplex communication simultaneous talk and listen for facilities that have two menu signs The system consists of two independent systems one dedicated to menu sign 1 and the other dedicated to menu sign 2 The transceiver packs are programmed to work with one system or the other and are labeled according...

Page 8: ... and with other store personnel who are wearing transceiver packs and compact earsets The compact earset is connected by a communications cable to the battery powered transceiver pack See Figure 2 Figure 2 Compact Earset and Transceiver Pack The battery charger charges batteries in approximately 1 5 to 2 hours The charger is available in 3 slot and 6 slot versions See Figure 3 Figure 3 3 Slot and ...

Page 9: ...olume of the menu sign speaker is increased for daytime operation With the switch in the NIGHT position the volume of the menu sign speaker is decreased for nighttime operation Sound travels further and more efficiently at night These indicators light to show which of the 8 radio channels is selected This indicator lights when Page communications occur This indicator lights when Talk communication...

Page 10: ... a low continuous tone sounds when the volume up control is pressed A low continuous tone also occurs when the volume reaches minimum level and the volume down control is pressed Note that even when set to its lowest level compact earset volume is not turned completely off Press the volume up control to increase the volume in the compact earset Press the ON switch to turn on the transceiver pack P...

Page 11: ...chargeable battery provides power to the transceiver pack This jack accepts the programming cable from the base station to allow the transceiver pack to be programmed to the same radio channel as the base station The microphone sends the operator s voice to the customer and or other compact earset operators The earphone is a speaker that broadcasts the voice from the customer or other compact ears...

Page 12: ...ng charged GREEN to indicate the battery is fully charged ORANGE to indicate the battery is defective Press the conditioning button to condition a battery that is inserted in the conditioning charging slot The button must be pressed within 2 seconds of inserting the battery The conditioning status indicator lights YELLOW to indicate the battery in the conditioning slot is being conditioned This ja...

Page 13: ... tip so it points forward and the earphone fits comfortably in your ear See Figure 7 Figure 7 Positioning the Earphone To connect the compact earset to the transceiver pack Insert the communications plug at the end of the compact earset cable into the modular jack in the top of the transceiver pack Introduction Positioning the Earphone Connecting the Compact Earset to the Transceiver Pack ...

Page 14: ...e with all system configurations Single Lane Standard or Duplex Communication Systems 1 A single beep alert tone sounds in the headset at 2 second intervals when the system detects a customer vehicle at the menu sign 2 When you hear the alert tone press and hold T1 or T2 to talk to the customer at the menu sign Release T1 or T2 to listen Dual Lane Standard or Duplex Communication Systems In dual l...

Page 15: ...vals The alert tone for Lane 2 transceiver packs is a double beep that repeats at 2 second intervals 2 When you hear the single beep alert tone press and hold T1 and talk to the customer at menu sign 1 Release T1 to listen When you hear the double beep alert tone press and hold T2 to talk to the customer at the menu sign 2 Release T2 to listen Use this mode to operate hands free The talk lock mode...

Page 16: ...cating Doing so may interrupt or prevent communication between the menu sign operator and the customer Use this mode to listen for pages from other operators without hearing the communication to and from the customer This feature is convenient for managers who only want to hear page communication This mode is available with all system configurations To use the page monitor mode 1 Turn the transcei...

Page 17: ...transceiver pack ON When using the talk listen mode or the page mode keep the following things in mind Communication between the operator and the customer may be heard by several people Only one operator can talk at a time In the talk listen mode communication from the transceiver pack is heard by customers and other operators who are wearing compact earsets Special Considerations ...

Page 18: ...talling a battery make sure it is fully charged It is important to remember that an unused C960SL battery loses five percent of its charge per week If a battery has not been used for several weeks make sure to charge prior to use To replace the battery 1 Push the battery release to release the battery See Figure 10 2 Remove the discharged battery from the transceiver pack 3 Insert a fully charged ...

Page 19: ...ne sounds in the headset at seven second intervals to alert the operator to replace with a fully charged battery The battery voltage low tone continues for two minutes after which the headset turns off automatically to prevent damage to the batteries To charge a battery insert the battery in one of the charging slots as shown in Figure 11 The indicator lights RED to indicate the battery is chargin...

Page 20: ... accordance with local requirements Follow these tips to make sure batteries are always ready for use Have at least one extra battery for each belt pack This helps ensure that a fully charged battery is always available Recharge a low battery as soon as it is removed from the transceiver pack Keep the battery contacts clean both those on the battery and those in the belt pack To clean the contacts...

Page 21: ...n to enable the operator to press either T1 or T2 to communicate with lane 1 For cross lane systems the transceiver packs must also be programmed to enable communication with either lane 1 or lane 2 With the cross lane module turned ON the lane 1 or lane 2 operators can press T1 to talk to lane 1 customers or T2 to talk to lane 2 customers To program the transceiver pack for cross lane operation W...

Page 22: ...e by changing the base station operating channel To do this 1 Pull outward on the right side of the base station half cover and then lift and remove the cover See Figure 14 Figure 14 2 With the base station turned on press and release the Channel Select switch once This advances the system to the next channel One of the red indicators 1 8 will light indicating the newly selected channel Figure 15 ...

Page 23: ...in the compact earset earphone indicating that programming is complete 7 Repeat Steps 1 through 6 to program the rest of the transceiver packs The transceiver pack is now programmed to the same channel as the base station If interference continues to occur repeat the channel programming procedure After seven channel changes the original channel will again be encountered If none of the channels is ...

Page 24: ...One or more headsets hear static The base station is not ON Turn the base station ON Make sure that the power transformer is plugged into the wall outlet and into the base station power receptacle If the red power light does not come on check for power at the wall outlet If power is OK call for authorized service Base station and transceiver packs not programmed to same channel Reprogram base stat...

Page 25: ...ase station or vehicle detector module Call for authorized service No communication to or from the customer when using the backup intercom The base station is not turned OFF Turn the base station OFF No power to the backup intercom Turn the backup intercom ON and or plug its power transformer into the wall outlet The volume controls on the backup intercom are turned too low Turn the volume control...

Page 26: ...an battery contacts with alcohol Battery and Battery Charger Troubleshooting Problem Possible Cause Correction Battery does not charge when plugged into battery charger Either the battery contacts or the contacts in the battery charger have a dirt grease buildup Clean battery battery charger contacts with alcohol and cotton swab Defective battery Try a known good battery Defective battery charger ...

Page 27: ...Food Services Trade Department 3M Center St Paul MN 55144 1000 Printed in U S A 3M 2003 78 6912 0747 2 Rev A ...

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