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ProJet

®

860

Pro

User Manual

Troubleshooting the ProJet x60Pro

3dscentral.3dsystems.com

79

All Rights Reserved

5/12/13

7.14Additional Information

7.14.1 Materials

Visit the Materials section of our Web site to get the latest information on:

•

Materials that are compatible with your printer.

•

Best Practices to help you create the very best parts.

3dscentral.3dsystems.com

7.14.2 Service

Visit the Support section of our Web site for tips on maintaining your printer, troubleshooting problems, or
to contact our Service staff:

3dscentral.3dsystems.com

7.15 Calling for Service

If you are still experiencing problems after troubleshooting contact your local Service Provider with the
below information.

•

Serial Number

•

Company Name and Contact Info

Error 2303 (0)

Error 2303 (1)

Explanation:

If the error shows 2303

(0)

it means that there is

excessive friction on the

slow

axis rails, or something is obstruct-

ing the travel path of the axis. If the error is 2303

(1)

, it means that

there is excessive friction on the

fast

axis rails, or something is

obstructing the travel path of the axis.

Solution:

First, ensure there is nothing blocking the travel path of

either axis. If there is no obstruction, then it usually means that the
fast or slow axis needs to be greased. Follow the instructions in
the

Printer

Maintenance

chapter for greasing the slow or fast axis.

Also, inspect the pulleys for debris buildup. If the pulleys need
cleaning, refer to the instructions in the

Printer

Maintenance

chap-

ter.

Error 1905

Explanation:

This error is caused by a layer that is too large for

the printer’s buffer. The printer is unable to process the layer and
reports the error. This is most common with GIS, architecture, and
scanned files, which are usually very large.

Solution:

Try rotating the part on the X-Z-axis to increase the

layer count and reduce the size of each layer. The risk in doing this
is 3DPrint is unable to check for layer size before it begins the
build. We recommend reducing the detail on the file and trying the
print again

.

ERROR CODE

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83
84
85
86
87
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Summary of Contents for ProJet 660Pro

Page 1: ...5 12 13 All Rights Reserved ProJet x60Pro Series 3D Printers ProJet 660Pro ProJet 860Pro Part Number 95052 Rev A User Guide ...

Page 2: ...imits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc tion manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to ...

Page 3: ...commendation nor as an inducement to practice any patented invention without permission of the patent owner Symbols The following symbols are used on the ProJet x60Pro system and in this manual General Caution User should use care to avoid possible damage to equipment Hot Surface User should use care when working near or on the labelled item High Voltage User should use appropriate electri cal saf...

Page 4: ...ions 16 1 12 LCD Menu Overview ProJet 660Pro 17 1 13 LCD Menu Overview ProJet 860Pro 17 1 14 Where To Go For More Information 17 1 15 Contact 3D Systems 18 2 Setup And Print The Build 19 2 1 Install 3D Print 19 2 2 Open A Part In 3D Print 19 2 2 1 3DPrint Main Window 19 2 2 2 Part Orientation Strength and Printing Speed 19 2 3 Check The Default Settings 20 2 3 1 Printer Settings 20 2 4 Check The B...

Page 5: ... Core to the Feeder 43 5 5 Add Cleaning Solution 45 5 6 Replace the Waste Tray 45 5 7 Position Build Piston Build Bed 46 5 8 Cover 46 6 Printer Maintenance 47 6 1 Fast Axis Bearing Lubrication 47 6 2 Piston Screw Lubrication ProJet 660Pro 48 6 3 Piston Screw Lubrication ProJet 860Pro 50 6 4 Slow Axis Bearing Lubrication 53 6 5 Clean The Alignment Sensor Window 54 6 6 Clean The Fast Axis Pulleys 55...

Page 6: ...Delamination 74 7 11 Part Quality Issues Bad Surface Finish 75 7 11 1 Bad Horizontal Surface Finish 75 7 11 2 Bad Vertical Surface Finish 75 7 12 Miscellaneous Problems 76 7 12 1 Vacuum Has Low No Suction 76 7 12 2 Binder Cartridge is Full But 3DPrint Indicates Empty 77 7 13 Error Codes and Messages Background Details 78 7 14 Additional Information 79 7 14 1 Materials 79 7 14 2 Service 79 7 15 Cal...

Page 7: ... most cost effective 3D printer available today for rapid prototyping This manual will instruct you on how to take care of your printer and give you an introduction to 3D Printing In addition you can find information about 3D printing and its many applications and techniques on our 3DS Central User Web site at 3dscentral 3dsystems com This Web site is tailored to both beginner and advanced custome...

Page 8: ... six casters Two front cast ers are lockable ProJet 860Pro With top cover closed Length 47 119 cm x Width 46 117 cm x Height 69 175 cm With top cover open Length 47 119 cm x Width 46 117 cm x Height 74 188 cm Crated Length 64 163 cm x Width 58 147 cm x Height 70 173 cm Floor standing model on four casters Two front cast ers are lockable Both models Full color capability color shell thickness 025 6...

Page 9: ... 20 x 9 381 mm x 508 mm x 229 mm 2700 cubic inches build capacity Build Speed 2 4 layers per minute Layer Thickness 0035 004 089 102 mm Resolution 600 x 540 dpi print resolution Noise Levels Both models During Printing 57dB Emptying Overflow 66dB Vacuuming Cover Open 72dB ProJet 660Pro Fine Cleaning onboard Post Processing Unit 72dB CSA CE Approval Pending CE certification and UL listing Power Req...

Page 10: ...tional Applying post processing materials to the printed part To start the 3DPrint Software takes a three dimensional design file 3DPrint is compatible with most 3D modeling software files and converts it into cross sections or layers that are between 0 0035 0 004 0 089 0 102 mm thick Before printing 3DPrint evaluates the part geometry and checks if there are enough materials in the printer to pri...

Page 11: ...60Pro You can evaluate the part as it is or you can choose to post process the part with infiltration products to give it additional strength and durability With the finished part in your hands you can start improving or modifying your design within the same day and usually within hours 1 5 Important Terms Binder VisiJet PXL liquid that is dispensed through the HP11 print head and applied to the V...

Page 12: ...D menu Pogo Pins Gold contact pins for the print head contacts Clean the Pogo Pins with an alcohol swab whenever a print head is removed cleaned or replaced Print Head There are five HP11 Print Heads for the ProJet 660Pro and 860Pro These print heads print the pattern of the part by squirting tiny drops of PXL binder onto the PXL Core material When a new HP11 print head is installed the printer ru...

Page 13: ...s The main components of the ProJet x60Pro system are highlighted below 1 6 1 System Exterior Number ProJet 660Pro ProJet 860Pro 1 Printer Cover Printer Cover 2 Control Panel Control Panel 3 Printer Storage Compartment Printer Storage Compartment 4 Post Processing Unit PPU Cover 5 PPU Storage Compartment 6 Arm Holes ProJet 660Pro ProJet 860Pro ...

Page 14: ...ries Overview 3dscentral 3dsystems com 8 All Rights Reserved 5 12 13 1 6 2 Printer Interior Number Component 1 Binder Cartridges 2 Debris Separator 3 Heater Vent 4 Vacuum Hose 5 Service Station 6 Deck 7 Fast Axis Assembly 8 Build Bed 9 Front Overflow ...

Page 15: ... User Guide ProJet x60Pro Series Overview 3dscentral 3dsystems com 9 All Rights Reserved 5 12 13 1 6 3 Storage Number Component 1 Tools and Acessories Storage 2 Cleaning Solution Cartridge 3 Print Head Storage 4 Waste Tray ...

Page 16: ...erview 3dscentral 3dsystems com 10 All Rights Reserved 5 12 13 1 6 4 Post Processing Unit PPU Interior ProJet 660Pro Only Number Component 1 Air Wand 2 Air Pressure Control Nut 3 Air Hose 4 Heater Vent 5 Carbon Filter 6 Post Processing Tray 7 Accessory Tray ...

Page 17: ...e ProJet x60Pro Series Overview 3dscentral 3dsystems com 11 All Rights Reserved 5 12 13 1 6 5 Post Processing Unit PPU Storage ProJet 660Pro Only Number Component 1 Tool Basket 2 Parts Trays shown under Dipping Kit 3 Accessory Tray ...

Page 18: ... User Guide ProJet x60Pro Series Overview 3dscentral 3dsystems com 12 All Rights Reserved 5 12 13 1 7 ProJet x60Pro Rear View Number Component 1 Power Switch 2 Power Cord 3 Network Cable 4 Electronics Box E Box Connections ...

Page 19: ...ProJet x60Pro Series User Guide ProJet x60Pro Series Overview 3dscentral 3dsystems com 13 All Rights Reserved 5 12 13 1 8 Service Station Number Component 1 Squeegee 2 Spit Plate 3 Front Overflow ...

Page 20: ...t x60Pro Series User Guide ProJet x60Pro Series Overview 3dscentral 3dsystems com 14 All Rights Reserved 5 12 13 1 9 Parking Caps Number Component 1 Parking Caps 5 total 2 Parking Spittoon under Parking Caps ...

Page 21: ...s Overview 3dscentral 3dsystems com 15 All Rights Reserved 5 12 13 1 10 Carriage Print Heads and Pogo Pins 1 10 1 Front View Number Component 1 Print Head removed 2 Print Head Contacts 3 Pogo Pins inside 4 Septum 5 Print Head installed 6 Carriage Cover ...

Page 22: ...0 2 Top Inside View Note Carriage cover shown removed 1 11 Control Knob Operations Push the Control Knob once to Bring up the LCD menu Select a menu item Open a submenu Start Cancel Stop a menu function Turn the Control Knob left or right to Highlight a menu item Number Component 1 Pogo Pins 5 sets total 2 Septum 5 total ...

Page 23: ...sing products that are available to use with your printer on the Best Practices section of our 3DS Central Web site at 3dscentral 3dsystems com Consumables To order consumables materials contact your local Service Provider or Reseller Main Menu Vacuum Core Removal Prep Build Chamber Status Report Printheads Build Chamber Post Process Menu Go Online Printheads Submenu Main Menu Change Printheads Al...

Page 24: ... Provider If they are unable to help contact us directly United States Corporate Headquarters 333 Three D Systems Circle Rock Hill SC 29730 Tel 1 803 326 3900 Technical Support Europe Middle East Africa Phone 49 6151 357245 E mail support emea 3dsystems com Technical Support North and South America Phone 1 877 889 2677 1 978 494 8240 E mail support us 3dsystems com Technical Support Asia Pacific P...

Page 25: ...ce Provider or Reseller or visit the Support section of our Web site at 3dscentral 3dsystems com 2 2 Open A Part In 3D Print 1 Launch the 3DPrint Software 2 In the Open dialog select a file to print or browse to a file on your computer Click the Open button or double click on a file to open it in 3D Print 2 2 1 3DPrint Main Window After the file is opened the part will be displayed on the 3DPrint ...

Page 26: ...lect Printer field is the printer connected with the computer run ning 3D Print and that the printer is Online 3 Print in Monochrome instructs the printer to ignore any color information contained in your 3D model and print a completely white monochrome part ProJet 260C and 460Plus only 4 Click OK 2 5 Prepare the Build Area Go to your printer and check each item listed below to ensure the printer ...

Page 27: ...Print button is enabled when the printer is ready If you see a message and the Print button is not available for selection see Chapter 5 Additional Operations for instructions on how to clear a message 4 Choose your options for the build in the Print Job Options section of the Printer Status dialog Delay Start Time Delays starting the build for a time period you specify 5 Check the Printer Status ...

Page 28: ...ption is checked in the Printer Status dialog If you unchecked the Empty Build Piston After Printing option but would still like to utilize this feature you may do so at the printer Select BUILD CHAMBER EMPTY BUILD CHAMBER on the LCD menu to start the Automatic Core Removal cycle If you unchecked the Empty Build Piston After Printing option you can manually excavate the part by vacuuming Core away...

Page 29: ... CHAMBER RAISE PLATFORM on the LCD menu Hold the Control Knob down to raise the platform closer to the top of the Build Bed 4 Gently lift the part and place it in the Post Processing Unit 2 10 2 Fine Cleaning Using the Core Recycling Station Transfer the part s to the Core Recycling Station following the steps below and perform the necessary fine cleaning operations Refer to the Core Recycling Sta...

Page 30: ... can also carefully move the parts from the part cart into the Station by hand 8 Close the Core Recycling Station glass cover 9 Close the printer top cover 2 10 5 Fine Cleaning in the CRS The freshly printed part will still have Core clinging to it which must be removed before proceeding with the post processing steps 1 With your part in the Core Recycling Station and the top cover closed turn the...

Page 31: ...witch to OFF It will take approximately a minute for the filters to go through their clean ing cycle before the Station switches off fully 6 Allow the part to dry longer in the Core Recycling Station while you perform the Routine Cleaning described in Section 3 Then proceed with Post Processing the part as described in Section 4 2 11 Next Step Cleaning the Printer Right now after cleaning the part...

Page 32: ...k of the Build Chamber as well You can leave Core in the Feeder the area behind the Build Bed where Core is spread to the Build Bed but the Core remaining in the Build Bed after a print job should be vacuumed 4 The vacuum will stop automatically after a couple of minutes or you can push the Control Knob once to shut off the vacuum When you are finished return the hose to its holder 3 2 Clean The D...

Page 33: ...60Pro User Manual Routine Cleaning 3dscentral 3dsystems com 27 All Rights Reserved 5 12 13 5 Return the empty Debris Separator to its holder Be sure to push the Separator flat against the panel for a secure fit ...

Page 34: ...d precise accuracy during printing The Parking Caps are located on the right end of the Fast Axis Before you begin Get several dry paper towels Get the squirt bottle included in your Accessories Kit Fill the squirt bottle with distilled water Wear disposable gloves 1 Pull the Fast Axis toward you and slide the Printhead Carriage to the left to expose the Parking Caps 2 Lay paper towels on the Buil...

Page 35: ...eck Wipe up any water on the Build Bed Fast Axis or Deck 7 Remove the paper towels from the front overflow and dry it thoroughly 8 Vacuum the Build Bed and Deck remove any Core dislodged from the Rails or Carriage 9 Be sure the Parking Caps are completely dry before starting your next build Note If the Caps are very dirty or if washing them as above is not sufficient then remove the Caps from the ...

Page 36: ...ProJet x60Pro User Manual Routine Cleaning 3dscentral 3dsystems com 30 All Rights Reserved 5 12 13 ...

Page 37: ...Fast Axis toward you 2 Using a paper towel dampened with distilled water wipe the top and bottom Rails to remove any Core Move the Carriage back and forth as needed to clean the entire length of both rails 3 Dry the Rails thoroughly using a clean dry paper towel 4 Using a fresh paper towel wipe the Carriage to remove any Core 5 Wipe or vacuum the Build Bed and Deck as needed to remove any Core dis...

Page 38: ...r every build to remove residue buildup and to ensure the printer runs optimally for your next print job Before you begin Get several dry paper towels and a cotton swab Get the squirt bottle filled with distilled water Wear disposable gloves Get the Pick and Small Syringe from the Accessories Kit 3 5 1 Example Dirty Service Station Number Description 1 Spit Plate 2 Squeegee 3 Wash Holes 4 Core Res...

Page 39: ...Service Station 3 5 3 Cleaning Procedure 1 Place paper towels around the Service Station and between the Service Station and the Build Bed 2 Cover the front overflow with paper towels Number Description 1 Wash Holes Clean and Open 2 Squeegee Clean and Dry 3 Spit Plate Clean 4 Housing Clean 5 Overflow and Build Bed Clean ...

Page 40: ...tion the squirt bottle close to the station and squirt water on and around the squeegee 4 Use the cotton swabs or a paper towel and wipe the front and back of the squeegee Use the Pick to scrape excess Core out of any corners 5 Lift the spit plate up off the Service Station and clean it with a paper towel ...

Page 41: ...he Wash Holes Thoroughly wipe the Service Station clean 7 Install a needle onto the small syringe Gently push the tip of the needle through each of the six Wash Holes to clear them 8 Wipe up any water that may have spilled onto the Deck or Build Bed 9 Replace the spit plate using the edge tabs for correct alignment 10 Close the printer top cover ...

Page 42: ...lable in larger bottles for use in the dipping method For parts with delicate features smaller bottles of ColorBond are available for drizzling onto a part Safety Precautions Read and understand the Material Safety Data Sheet before using or handling this product Wear a lab coat or smock gloves face shield or goggles Apply in a well ventilated area Specialized containers are recommended for applyi...

Page 43: ...e recommended for applying StrengthMax Have a catch pan waxed paper or plastic drop cloth available for catching spills Label disposal materials and dispose of according to the label instructions Wear a dust mask when sanding finished parts Store StrengthMax in a cool dry area For complete details on post processing your part using StrengthMax see the StrengthMax User Guide available at 3dscentral...

Page 44: ... see a mes sage telling you to in the Printer Status dialog 5 1 The Printer Status Dialog The Printer Status dialog keeps you appraised of everything your ProJet x60Pro needs to start your print job The two examples below show what appears when the printer is ready to print and when it s not ready 5 1 1 Ready to Print In the example above the Printer Status dialog shows the printer is ready for pr...

Page 45: ...d a mes sage appears similar to the examples in red above When any one of these messages appears the Print button is disabled The remainder of this chapter describes how to clear a message in the Printer Status dialog and start the build 3DPrint allows you to continue and print if The printer build temperature is still warming up A Head Alignment will be performed The Head Alignment runs before th...

Page 46: ... Knob until the build bed is about 6 below the top 2 On the printer s LCD menu select PRINT HEADS then CHANGE PRINT HEADS The fast axis moves to the service position 3 Wet a paper towel with distilled water and wipe off the Alignment Sensor Window on the underside of the Carriage The Alignment Window is located on the front left corner of the Carriage under the bun dle of print head tubes Note Don...

Page 47: ... out of their slots and properly recycle or dispose of any empty car tridge s 7 Get an alcohol swab included with your Startup Kit Snap it to break the glass inside and squeeze the tube to saturate the swab 8 For each printhead being replaced wipe off all the pogo pins inside the carriage with the alcohol swab Use additional swabs if needed ...

Page 48: ... top of the printhead at the same side as the pogo pins to securely fit a printhead into its slot 11 Close the carriage cover by pressing down until you hear it click shut Be sure both latches are engaged 12 Close the printer top cover Select CONTINUE then EXIT on the LCD 13 The fast axis reparks and the printer goes Online The printer purges the new printheads and runs an auto alignment pattern b...

Page 49: ...cartridge is pushed all the way in You should feel it gently snap into place Important If a cartridge does not snap into place do not force it Check the orientation and that it is the correct color and try again 5 4 Adding Core to the Feeder 3DPrint evaluates the geometry of the part to determine if there is enough Core material in the Feeder to complete the build If there is not enough 3DPrint di...

Page 50: ...ning The vacuum automatically shuts off when the Feeder becomes full See below NOTE When the feeder is full it has enough material to complete a build that uses the entire vertical capacity of the Build Bed Adding further material provides no benefit and risks overfilling the feeder Do not continue running the vacuum after the Feeder is Full message appears If you continue to vac uum material into...

Page 51: ...ning solution cartridge Check the expiration date and check the cartridge label for the correct orientation 4 Insert the cartridge into its housing Ensure the cartridge is pushed all the way in You should feel it gently snap into place Important If a cartridge does not snap into place do not force it Check the orientation and that it is the correct type and try again 5 6 Replace the Waste Tray If ...

Page 52: ...print job If you see the message RAISE BUILD in the Printer Status dialog go to the printer and select PREP BUILD CHAMBER to raise the platform to its proper position If you have taken out the Removable Build Plate use the ACCESS BUILD PLATE menu item to raise up the platform so you can put the Build Plate back into position 5 8 Cover The printer cannot start a print job when the top cover is open...

Page 53: ...nt of grease or oil is required to keep these parts work ing optimally Over lubricating creates a situation where lubricant builds up in places where it should not be and may cause the printer to report an error 6 1 Fast Axis Bearing Lubrication Frequency When prompted in 3D Print or when you receive Error 2303 1 1 Open the printer top cover and pull the fast axis forward until it stops 2 Lay clea...

Page 54: ...trol Knob down and lower the Build Bed platform as far as you can to expose the entire length of the piston screw 4 Assemble the grease gun that is part of your Accessories Kit according to the instructions found in the document 09576 Grease Gun Loading Instructions which is supplied in the materials that were shipped with the printer You can also find these instructions on our Web site at 3dscent...

Page 55: ...inter and wipe the Piston Screw clean of old grease dust etc 7 Touch the grease gun to the Piston Screw and squeeze the trigger twice at the top of the Piston Screw under the Build Bed and then squeeze the trigger once at the middle of the Piston Screw Number Component 1 Waste Tray 2 Piston Screw 3 Pocket for Cleaning Solution Cartridge ...

Page 56: ...d back cover panels 6 3 Piston Screw Lubrication ProJet 860Pro Frequency When prompted to in 3D Print 1 Remove the back cover panel of the printer 2 Remove the right side panel 3 On the LCD display select BUILD CHAMBER LOWER PLATFORM Hold the Control Knob down and lower the Build Bed platform as far as you can to expose the entire length of the piston screw 4 Assemble the grease gun that is part o...

Page 57: ... 850 User Manual Printer Maintenance 3dscentral 3dsystems com 51 All Rights Reserved 5 12 13 Number Component 1 Front Piston Screw 2 Right Rear Piston Screw 3 Left Rear Piston Screw 4 Blower Motor 5 Waste Tray ...

Page 58: ...f reaching the left rear screw is too difficult also remove the left side panel and reach in from there as shown below 7 Touch the grease gun to the Piston Screw and squeeze the trigger twice at the top of the Piston Screw under the Build Bed and then squeeze the trigger once at the middle of the Piston Screw Number Component 1 Electronics Box E Box 2 Left Rear Piston Screw 3 Drive Pully 4 Drive B...

Page 59: ...s Bearing Lubrication Frequency When prompted in 3D Print or when you receive an Error 2303 0 1 Locate the round plastic cover on the Deck to the left of the Build Bed and close to the Service Station 2 Take a flat head screwdriver or a Pick Tool and pop the round cover off to expose the grease fitting Be careful not to scratch the deck surface An alternative method is to reach your fingers under ...

Page 60: ...nt 6 5 Clean The Alignment Sensor Window Frequency Clean the Alignment Sensor Window every time you change a print head or remove a print head to clean the contacts and pogo pins 1 On the Control Panel select BUILD CHAMBER then LOWER PLATFORM Continue holding in the Control Knob until the build bed is about 6 below the top 2 Pull the Fast Axis toward you and move it out over the build bed 3 Wet a ...

Page 61: ...whenever the printer has problems or errors related to the Fast Axis motion 1 Slide the fast axis out toward you 2 Using the pick from the Accessories Kit reach into the keyhole slot at the end of the fast axis and care fully remove any debris or Core from the teeth of the pulley Slide the printhead carriage back and forth to rotate the pulley and expose all the teeth 3 Repeat this for the pulley ...

Page 62: ...Rails and Pulleys Frequency On a regular schedule depending on your usage Or whenever the printer has problems or errors related to the Slow Axis motion 1 Unsnap the top deck from the chassis by pulling up at the front edge 2 Lift up the front edge of the deck and slide the deck out toward you Remove the deck from the printer ...

Page 63: ...e vacuum on Thoroughly vacuum the area around the slow axis rails 4 Using a paper towel dampened with distilled water clean the slow axis rails on both sides Carefully clean any debris from the ends of the left rail see also next step Dry both rails thoroughly with a clean dry paper towel Number Component 1 Slow Axis Rails 2 Ends of Rail ...

Page 64: ...y remove any debris or Core from the teeth of the pulley Slide the fast axis assembly forward and back to rotate the pulley and expose all the teeth Also clean any buildup or debris from the end of the rail 6 Repeat this for the pulley at the other end 7 Vacuum or sweep up any debris that fell 8 Slide the deck back into position Number Component 1 Slow Axis Rail 2 Pulley 3 End of Rail ...

Page 65: ...inter Maintenance 3dscentral 3dsystems com 59 All Rights Reserved 5 12 13 9 Line up the cutout in the deck with the Service Station 10 Press down on the front middle and rear of the deck to snap all 6 retainers back into position ...

Page 66: ...ly by reaching up from underneath 5 Dry the roller thoroughly with a clean dry paper towel 6 In 3DPrint select Service then Toggle Roller On Off to turn the Spreader Roller off 7 Make sure the roller is completely dry before attempting to spread any Core 6 9 Printer Storage Preparation The ProJet x60Pro should never be turned off so it can automatically service the print heads and exercise the mov...

Page 67: ...blems Section 7 2 Problems Powering Up Motion Errors Section 7 3 Print Head Errors Weak Parts Section 7 4 Alignment Errors Section 7 5 Motion Errors Fast Axis Section 7 6 Motion Errors Slow Axis Network Errors Section 7 7 Network Errors Cannot Connect to Printer Section 7 8 Network Errors Packet Timeout Part Quality Problems Section 7 9 Part Quality Issues General Section 7 10 Part Quality Issues ...

Page 68: ...pins If the printhead is old dirty or has reported an error through 3D Print replace the printhead with a new one Section 5 2 Change Print Head s 2 Perform any needed maintenance Check the Printer Status Dialog window in 3DPrint for any maintenance that is due Section 5 1 The Printer Status Dialog 3 Inspect the printer Perform a quick inspection of the machine During the inspection you should be l...

Page 69: ...Jet 860Pro User Manual Troubleshooting the ProJet x60Pro 3dscentral 3dsystems com 63 All Rights Reserved 5 12 13 7 2 Problems Powering Up If your printer does not power up normally use the flowchart below ...

Page 70: ...d Power Fail Error 40802 x Use Only HP11 Error 60700 Head X temperature calibration failed Error 60701 Head X invalid serial number Error 60702 Head X temperature too high Error 10040 Pogo Comm Error For more detailed information on what these errors mean see Section 7 13 Error Codes and Messages Background Details 7 3 1 Try This First Most often these errors and weak parts are caused by accumulat...

Page 71: ...ProJet 860Pro User Manual Troubleshooting the ProJet x60Pro 3dscentral 3dsystems com 65 All Rights Reserved 5 12 13 ...

Page 72: ... Rights Reserved 5 12 13 7 4 Alignment Errors If you have run an alignment pattern and the printer reports that the alignment has failed follow the trou bleshooting flowchart below How to do it If it passes alignment but the print quality is not OK see Section 7 3 Print Head Errors Weak Parts ...

Page 73: ...1 1 Motors Not Rezeroed Error 2303 1x Axis Pos Error Error 2305 1x Axis Settle Error 2400 1x Axis Seek Error Error 3011 System Error Error 3013 Sequencer Timeout Error 43000 Sequencer Timeout For more detailed information on what these errors mean see Section 7 13 Error Codes and Messages Background Details How to do it To perform the cleaning and lubrication called for in the flowchart see Sectio...

Page 74: ...ProJet 860Pro User Manual Troubleshooting the ProJet x60Pro 3dscentral 3dsystems com 68 All Rights Reserved 5 12 13 ...

Page 75: ...ection Error 2301 0 Motors Not Rezeroed Error 2303 0 x Axis Pos Error Error 2305 0 x Axis Settle Error Error 2400 0 x Axis Seek Error Error 3011 System Error Error 3013 Sequencer Timeout Error 43000 Sequencer Timeout For more detailed information on what these errors mean see Section 7 13 Error Codes and Messages Background Details How to do it To perform the cleaning and lubrication called for in...

Page 76: ...ProJet 860Pro User Manual Troubleshooting the ProJet x60Pro 3dscentral 3dsystems com 70 All Rights Reserved 5 12 13 ...

Page 77: ...shooting the ProJet x60Pro 3dscentral 3dsystems com 71 All Rights Reserved 5 12 13 7 7 Network Errors Cannot Connect to Printer If you have trouble connecting to your printer over the network follow the troubleshooting flowchart below ...

Page 78: ...n may be lost Printer s network cable may be unplugged or damaged Server is not responding Network is too busy 7 9 Part Quality Issues General There can be many causes to part quality issues Refer to the sections that follow to find your problem and the suggested solutions 7 9 1 Part Colors Do Not Match PC Monitor Colors Explanation PC monitor settings are adjustable and monitors vary in color acc...

Page 79: ... build chamber cycle In the screen shown below the red area is the fixture and bumpers generated by 3D Print Also try these Check the saturation levels for your Core type If you load a zbd file it will load the saturation val ues saved for that part so double check after you load your parts Check for striped or streaky printing see Section 7 10 Part Quality Issues Streaky or Striped Parts Delamina...

Page 80: ...re the printer has cleaning solution Realign the print heads to ensure proper alignment Clean the Fast Axis Rails of any debris and reboot the printer See Section 3 4 Clean The Fast Axis Rails and Carriage If the problem persists Clean the pogo pins and the print head contacts Realign the heads If the pattern shows striping or streaking one or more print heads may have failed Change the print head...

Page 81: ...tal Surface Finish Explanation A bad surface finish on horizontal surfaces is usually the result of debris buildup on the Spreader Roller The debris sticks to the Roller and prevents it from spreading a smooth flat layer of Core Solution Clean the Spreader Roller See Section 6 8 Clean The Spreader Roller 7 11 2 Bad Vertical Surface Finish Explanation A bad surface finish on vertical surfaces is us...

Page 82: ...ys 7 12 Miscellaneous Problems 7 12 1 Vacuum Has Low No Suction Explanation This is usually an indication that the Debris Separator needs to be emptied and cleaned Solution Remove the Debris Separator and empty the contents into a waste receptacle Check that its gasket is not damaged Also check that all four magnets are in place on the back of the Separator These magnets hold the Separator against...

Page 83: ...amaged binder cartridge or a failure in the binder cartridge pocket Solution Remove and reseat the binder cartridge Check the following Be sure it s the correct cartridge for that pocket Check the label to be sure it s oriented correctly Snap it fully into place in the pocket If that doesn t solve the problem try a new binder cartridge If a new binder cartridge doesn t solve the problem contact yo...

Page 84: ...ing a print head be sure to clean the pogo pins at the same time Failure to clean the pogo pins may result in poor contact to the print head causing the system to report an error and prevent ing operation of the printer Error 1006 Explanation This error is most likely caused by a print head reaching the end of its life As a print head ages it overheats and eventually reports this error It could al...

Page 85: ...path of the axis If the error is 2303 1 it means that there is excessive friction on the fast axis rails or something is obstructing the travel path of the axis Solution First ensure there is nothing blocking the travel path of either axis If there is no obstruction then it usually means that the fast or slow axis needs to be greased Follow the instructions in the Printer Maintenance chapter for g...

Page 86: ...he 3DPrint Software Service Menu INI File Obtainable through the 3DPrint Software Service Menu SPREAD CSV File Obtainable through the 3DPrint Software Service Menu Receive File option Head Report Information Obtainable through the 3DPrint Software Service Menu Binder Core Types Binder Core Expiration Dates EXACT Error Code Description of Problem ...

Page 87: ...ter Clean 26 Debris Filter Definition 6 Deck Definition 6 Default Printer Settings 20 Default Settings Check or Change 20 Depowder Definition 6 Diagram of interior and exterior saturation 5 Diagram Carriage 15 Diagram Parking Caps 14 Diagram Pogo Pins 15 Diagram Print Heads 15 Diagram Rear View 12 Diagram Service Station 13 Dimensions and Type Printer 2 Dry The Part 22 E Error 1000 64 Error 1001 6...

Page 88: ...ion 6 Print Heads 4 Print Job Options 21 Print the Build 21 Printer Maintenance 47 Printer Status Dialog Change Print Head Message 40 Printer Status Dialog Close Cover Message 46 Printer Status Dialog Messages 38 Printer Status Dialog Raise Build 46 Printer Status Dialog 21 Printer Storage 60 Printing Dialog 21 Printing the Build 21 Purge Definition 6 R Raise Build Printer Status Dialog 46 Rear Vi...

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