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4
T
ROUBLESHOOTING
AND
S
UPPORT
R
ESOURCES
Troubleshooting
I cannot access my e-mail or Internet service.
If you are unable to access your e-mail or use your Internet
service try these solutions and then try accessing your
e-mail:
■
Check all connections.
■
Make sure the cable line is securely connected to the
cable jack on the back of the cable modem.
■
Verify that the RJ-45 cable is securely plugged into
both the cable modem and your network interface
card, or, if you installed your cable modem via an
active USB port, that the USB cable is securely
fastened to the USB port on your computer and on
the cable modem.
■
Make sure your power supply is properly plugged
into both the cable modem and an electrical outlet
or surge protector.
■
If your cable modem is properly connected, the
Cable Modem Power, Cable Modem Status, and PC
Link Status Ethernet/USB (depending again on your
type of installation) LEDs on the front of the cable
modem should all be a solid color.
■
Press the reset button on the back of your cable
modem. You will need to use a fine-tipped instrument
(such as the tip of a ball-point pen) to press the button.
Press the button until you feel it click.
■
Call your broadband service provider (BSP) to verify that
their service is two-way. This cable modem is designed
for use only with two-way cable service.
■
If you installed the cable modem via a network interface
card (NIC), try to determine whether it is
malfunctioning. Refer to the NIC’s documentation for
Summary of Contents for OfficeConnect 3CR29210
Page 5: ...6 MOUNTING TEMPLATE ...
Page 6: ......
Page 36: ...30 CHAPTER 3 CABLE MODEM OPERATION ...
Page 41: ...Support Resources 35 1800 W Central Ave Mount Prospect IL 60056 ...
Page 42: ...36 CHAPTER 4 TROUBLESHOOTING AND SUPPORT RESOURCES ...
Page 52: ...46 CHAPTER 5 REGULATORY INFORMATION AND LIMITED WARRANTY ...