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Returning Products for Repair

Before you send a product directly to 3Com for repair, you must
first obtain a Return Materials Authorization (RMA) number.
Products sent to 3Com without RMA numbers will be returned to
the sender unopened, at the sender’s expense.

To obtain an RMA number, please call the local number for your
region, listed below.

11

Asia Pacific Rim

http://www.3com.com/apr

Australia 

1 800 678 515

Hong Kong 

800 933 486

India 

000 800 650 1111

+61 2 9937 5085

Indonesia

001 800 61 009

Japan 

03 5783 1270

Malaysia

1 800 801 777

New Zealand

0 800 446 398

Pakistan

+61 2 9937 5085

Philippines 

1 235 61 266 2602

P. R. of China

00 800 0638 3266 

10 800 61 00137

021 6350 1590

Singapore 

800 6161 463

South Korea 

00798 611 2230

02 3455 6455

Taiwan, R.O.C

0080 611 261

Thailand 

001 800 611 2000

Middle East, Africa 

http://www.3com.com/meaf

All locations 

971 4 807 4555

North America 

http://www.3com.com

North America

1 800 net 3Com 
(1 800 638 3266)

Europe                                       http://www.3com.com/europe

Austria 

07110 900116  

Belgium

32 (0) 70 233 545 (Flemish)

32 (0) 70 233 546 (French)

Denmark 

45 (0) 35 44 5531

Finland 

358 (0) 98170015

France 

33 (0) 803 070693

Germany 

49 (0) 180 567 1548

Hungary

49 (0) 180 567 1548

Israel 

971 4 807 4555

Italy 

147 809 903

Luxembourg 

352 342 080 8318

Netherlands 

0900 20 25 857

Norway 

47 (0) 23 50 0097

Poland

49 (0) 180 567 1548 

Portugal 

351 (21) 4154034

Spain

902 117 964

Sweden 

46 (0) 851 992 0305

Switzerland 

0 848 840200

United Kingdom 

0 870 8444546 

Latin America

http://www.3com.com/ami

Argentina 

0 810 444 3266

Brazil 

0 900 133 266

Colombia

9 800 11 3266

Mexico City 

0 1 800 849 2273

Other Latin America 

AT&T 800 998 2112

Summary of Contents for OfficeConnect 3CR100A97

Page 1: ...OfficeConnect Gateway ADSL Data 3CR100A97 Quick Start Guide ...

Page 2: ...vered to you in conjunction with this Quick Start Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and OfficeConnect are registered trademarks of 3Com Corporation The 3Com logo is a trademark of 3Com Corporation All other company and product names may be trademarks of their respective companies ...

Page 3: ...g the OfficeConnect Gateway This guide describes how to install and configure the OfficeConnect Gateway Data base unit for shared internet access using the unit s default settings For most users you will not need to modify the default settings to support your broadband access requirements To set up your OfficeConnect Gateway Data base unit for shared access to the internet you must have the follow...

Page 4: ...feet help to stabilize your OfficeConnect Gateway and pre vent sliding Attach the feet to the marked areas at each corner of the underside of your OfficeConnect Gateway In addition the stacking clip provided may be used for stacking any other OfficeConnect units such as the OfficeConnect Gateway Voice Expansion Unit or OfficeConnect Ethernet hubs and switches neatly and securely together You can s...

Page 5: ...e other end to the LAN port blue on the rear panel of the OfficeConnect Gateway 3 Connect the power adapter Connect the cable from the power adapter to the Power inlet on the rear panel of the unit Connect the power cord to the power adapter Connect the other end of the power cord into a surge protected electrical outlet 3 Connect Cables 12V DC 1 5 A MAX 2 LAN Connection 1 DSL Connection 3 Power R...

Page 6: ... you get back to the Control Panel Where To Go from here If you are set up for dynamic IP addressing proceed to the next section Configure the Gateway If you are set up for static IP addressing record your settings You will need them for your final setup Then set up dynamic addressing so you can continue with the configuration of the OfficeConnect Gateway Once the unit is connected the Power LED i...

Page 7: ...d configure the WAN interface Click Continue to proceed The system will display the Username and Password Required window Fig 5 and prompts for Username and Password Note The User Name and Password entries are case sensitive The default value for the User Name is admin There is no default Password value Enter admin in the User Name field and leave the Password field blank no entry Click OK The sys...

Page 8: ...m your Service Provider to properly configure the connection To configure a WAN protocol select it from the WAN Protocol field s drop down menu The following WAN protocols are sup ported RFC 1483 ATM Adaptation Layer 5 Protocol RFC 1483 MER MAC Encapsulated Routing PPPoE Point to Point Protocol over Ethernet PPPoA LLC SNAP Point to Point Protocol over ATM with Logical Link Control and PPPoA VC Mux...

Page 9: ...iguration in the PVC Name field and record your settings here User Name _______________ Password _______________ PVC Name ________________ VPI _______ VCI _______ If the Service Provider uses dynamic addressing set the Address Selection field to Negotiate For static addressing set the field to Specified and complete the fields below Local WAN IP Address _____ _____ _____ _____ Remote WAN IP Addres...

Page 10: ...e LAN cable Connect one end of the LAN cable blue to a port of the ethernet hub and the other end to the LAN port blue on the rear panel of the OfficeConnect Gateway 3 Uplink port configuration The OfficeConnect Gateway will automatically detect uplink ports and configure itself accordingly No further action is required Rebooting the OfficeConnect Gateway Data Base Unit To reboot an OfficeConnect ...

Page 11: ...long as power is supplied to the unit DSL Status Link Off DSL connection not established Yellow blinking Establishment of Layer 1 WAN Link in progress Green then Yellow blinking Establishment of Layer 2 WAN Link in progress Note May not see yellow with a fast establishment of the Layer 2 WAN Green DSL connection established Data Off No user traffic on the DSL link Green blinking User traffic on th...

Page 12: ... contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If...

Page 13: ...rea 00798 611 2230 02 3455 6455 Taiwan R O C 0080 611 261 Thailand 001 800 611 2000 Middle East Africa http www 3com com meaf All locations 971 4 807 4555 North America http www 3com com North America 1 800 net 3Com 1 800 638 3266 Europe http www 3com com europe Austria 07110 900116 Belgium 32 0 70 233 545 Flemish 32 0 70 233 546 French Denmark 45 0 35 44 5531 Finland 358 0 98170015 France 33 0 80...

Page 14: ...tation or spec ifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product Obtaining Warranty Service Customer must contact 3Com s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated...

Page 15: ...ONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLA TION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS ...

Page 16: ...a Santa Clara CA 95052 8145 USA To learn more about 3Com solutions visit www 3com com 3Com Corporation is publicly traded on Nasdaq under the symbol COMS All specifications are subject to change without notice Printed in the U S A Part No 10043718 Rev AB 07 01 ...

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