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ETTING

ORE

FROM

OUR

ELEPHONE

YSTEM

Account (Billing) Codes 62
Caller ID 62

Internal and External Caller ID 62
Calling Line Identity Restriction (CLIR) 62

Call Pickup 63
Hunt Groups and Calling Groups    65
Call Park 68
Paging 69
Dialing a Call to a Remote Office   71
Bridged Extensions    72
Delayed Ringing 73
Pulse Dialing 73

TTENDANT

ONSOLES

NBX 1105 Attendant Console 76
Complement Attendant Software 78

ELEPHONE

NSTALLATION

, M

AINTENANCE

AND

ROUBLESHOOTING

Connecting the Telephone 82
Moving Your Telephone 85
Swapping Telephones 85
Cleaning Your Telephone 85
Troubleshooting Possible Problems 85

EATURE

ODES

AND

AGING

ODES

Feature Codes for General Use 89
Feature Codes for Outbound Calls 90
Feature Codes for Incoming Calls 91
Paging Codes 92

NDEX

Summary of Contents for NBX 1105

Page 1: ...NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attendant Console NBX Complement Attendant Software Part No 900 0079 01 Published 09 200...

Page 2: ...e provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following Al...

Page 3: ...one 20 Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 4 VOICE MAIL Changing Your Passw...

Page 4: ...all 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 5...

Page 5: ...ns 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING Connecting the Te...

Page 6: ......

Page 7: ...1 Where to Find Information If you are looking for Turn to How to get started Chapter 1 A description of the NBX Business Telephones their buttons and controls Chapter 2 A description of the NBX Basic...

Page 8: ...to the person who answers the majority of the incoming telephone calls for an organization In some office environments this person may be a switchboard operator User In this guide user refers to a per...

Page 9: ...Set Utility When you log in to the NetSet utility as a user you can view the NBX Telephone Guide by clicking the phone guide icon at the bottom Table 4 Text Conventions Convention Description Screen d...

Page 10: ...help us to make our documentation more useful to you Send e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Include the followin...

Page 11: ...ted to set up your voice mailbox After you have initialized your mailbox and password you may want to browse through the NetSet utility which is described later in this chapter This chapter covers the...

Page 12: ...Enter a 4 digit to 10 digit password and press 3 Press 1 to save the password or 2 to change the password You are prompted to record your name announcement 4 Speak your name and extension number clea...

Page 13: ...ou need a computer connected to your local area network LAN and a web browser but you do not need Internet access The following browsers provide the best interface Microsoft Internet Explorer version...

Page 14: ...s the User Information tab The NetSet password is the same password that you use for accessing your voice mail You can change your password using your telephone or in the NetSet utility NetSet Utility...

Page 15: ...a copy of the Quick Reference Sheet for voice mail features and for your NBX Telephone 1 Log in to the NetSet utility 2 Click Telephone Quick Reference You need to have Adobe Acrobat Reader 3 0 or 4 0...

Page 16: ...16 GETTING STARTED...

Page 17: ...the following telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone Unless otherwise noted the features discussed in this chapter apply to all NBX Business...

Page 18: ...messages through the Voice Mail System See Listening to Messages in Chapter 4 3 Display panel Provides telephone status messages Caller ID information if enabled and the number of messages that you ha...

Page 19: ...hone located on the underside of the telephone Activated when the telephone is in speaker phone mode that is after you press Speaker button or Hands Free button For best results keep the area around t...

Page 20: ...telephone sounds a tone and activates the speaker phone When the Hands Free intercom feature is active all internal calls come in to your telephone as intercom calls External calls ring to your telep...

Page 21: ...user s voice mailbox See Direct Mail Transfer in Chapter 5 3 Call Park button Allows you to place a call in a holding pattern so it can be retrieved from any other telephone on the system See Call Pa...

Page 22: ...22 CHAPTER 2 NBX BUSINESS TELEPHONES...

Page 23: ...describes the buttons controls and features that are specific to the NBX 2101 Basic Telephone Unless otherwise noted the features discussed in this chapter apply to the SuperStack 3 NBX NBX 100 and NB...

Page 24: ...d the number of messages in your voice mail mailbox You can also use it to view the internal user directory When you are using two telephone lines at the same time the telephone icons on the right sid...

Page 25: ...11 Feature button factory default setting See Programmable Access Buttons later in this chapter 12 Switch hook under the handset Pressing the switch hook gives you a dial tone This feature is used wit...

Page 26: ...three programmable Access buttons The factory default settings for these buttons are from left to right Feature Call Toggle Transfer Your administrator can program these buttons for commonly used func...

Page 27: ...xes which are described at the end of this chapter include greeting only mailbox phantom mailbox and group mailbox You use the Off Site Notification feature if you want the NBX system to notify you wh...

Page 28: ...s password from your telephone or through the NetSet utility To change your password using the telephone 1 Pick up the handset and then press MSG button 2 At the prompt dial your password and press 3...

Page 29: ...phone The indicator next to MSG button lights up and the display panel shows the total number of messages for example 3 Msgs 2 New On an NBX Basic Telephone The display panel shows the total number of...

Page 30: ...greeting press and continue with step 3 3 Dial your extension You hear your name announcement 4 Dial your password and press 5 See Figure 5 for the list of codes that you use to manage your messages F...

Page 31: ...r to everyone who received the original message You also can add recipients to the reply list If a message is marked Private you can send a reply only to the originator To reply to a message after you...

Page 32: ...d 4 Dial the extension or mailbox number of the recipient or the group voice mail list number and press To forward the message to several recipients dial each mailbox number separated by the sign See...

Page 33: ...lect one of the following buttons to Message Delivery Options When you leave a message in another user s mailbox you can mark it as Private or Urgent If you do not select a delivery option your messag...

Page 34: ...roups in Chapter 7 To create a personal voice mail list mail group 1 Pick up the handset and press MSG button to access the mailbox 2 Dial your password and press 3 Dial 9 for Mailbox Options 4 Dial 3...

Page 35: ...ur telephone so that incoming calls go directly into your voice mailbox When a call comes in the telephone rings once giving you an opportunity to answer the call and then sends the call to your voice...

Page 36: ...l in to the greeting only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox An employee is taking an extended leave of absence and creates a message st...

Page 37: ...sages You retrieve messages from a phantom mailbox the same way you retrieve messages from a personal mailbox See Listening to Messages earlier in this chapter Group Mailbox A group mailbox is a voice...

Page 38: ...38 CHAPTER 4 VOICE MAIL...

Page 39: ...e Call Unless otherwise noted these features are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems CAUTION The NBX telephone system is controlled by a computer system using a Local Area Net...

Page 40: ...he volume of the speaker when using the speaker phone press Speaker button and press the Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during...

Page 41: ...Directory 2 Move through the directory as follows To scroll up or down through the list press the up or down scroll button To move quickly to the first name that begins with a particular letter use th...

Page 42: ...dial to activate the speaker phone while your telephone redials the number On an NBX Basic Telephone 1 Pick up the handset on your telephone 2 Press Feature button and 401 Answering a Call To answer a...

Page 43: ...r external calls start by entering a 9 or 8 to access an outside line For example 92815551212 dials 281 555 1212 When selecting Forward Call to Phone Number the telephone number you choose may be limi...

Page 44: ...oggle button again Transferring a Call When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line and if your call perm...

Page 45: ...on which the call originated c If you are using an NBX Basic Telephone and the recipient does not want to take the call retrieve it by pressing Call Toggle button on your telephone Direct Mail Transf...

Page 46: ...e second party privately 4 Repeat steps 1 and 2 to conference in a fourth party To use your speaker phone during the conference call press the Speaker button Press the Mute button to turn off the micr...

Page 47: ...red Disconnecting the Last Person Called NBX 100 and SuperStack 3 NBX Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when yo...

Page 48: ...48 CHAPTER 5 STANDARD FEATURES...

Page 49: ...res are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems Your administrator determines whether the features described in this chapter are available for your telephone or for the entire sys...

Page 50: ...n you are finished click anywhere outside of the labels to ensure that all edits take effect 6 Select Print 7 In your print dialog box clear Shrink to Fit so that the label size does not change 8 Prin...

Page 51: ...Figure 8 displays the Access buttons that are programmable on an NBX Business Telephone Figure 8 Programmable Buttons on the NBX Business Telephone 1 Six programmable Access buttons without LEDs light...

Page 52: ...s for any NBX Telephone These are available only from the telephone for which they were created and are especially useful when there are no available Access buttons for assigning one touch speed dials...

Page 53: ...ll users on the system To use a system wide speed dial 1 Pick up the handset or if you are using an NBX Business Telephone you can press Speaker button 2 Press Feature button 3 Dial the 3 digit system...

Page 54: ...and select or clear Urgent Messages Only 4 Select a notification method in the first drop down box under Attempt Method 5 In the Number Address field a If you select Voice Mail or Pager enter a teleph...

Page 55: ...in your mailbox you receive an email message alert for every voice mail message that you receive Once you have retrieved your voice mail messages the system resets itself and Off Site Notification re...

Page 56: ...s a toggle feature or by having your administrator adjust your call permissions Telephone Locking To activate the Locking feature pick up the handset press Feature button on your telephone and then di...

Page 57: ...your voice mailbox password 5 When you hear the dial tone you can dial a call in the same manner that you would from your own NBX telephone When you use Class of Service Override any reports that are...

Page 58: ...nd leave it off To use either the handset or the headset for each call 1 Insert the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone 2 Insert both th...

Page 59: ...to On and 2 The handset is off the phone for a long time for instance overnight Because it may take a few minutes for your headset to return from the power saving mode to the active mode when calls fi...

Page 60: ...60 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...

Page 61: ...s Call Park Paging Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Pulse Dialing Several of the features described in this chapter include having a telephone line appear on more t...

Page 62: ...om the person whom you are calling Internal and External Caller ID This feature shows the extension and name of an internal caller on the display panel of your NBX telephone External Caller ID provide...

Page 63: ...the call the CLIR feature is no longer in effect Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and ano...

Page 64: ...ne To answer a call ringing on another user s telephone using One Touch Pickup 1 Pick up the handset 2 Press the Access button that your administrator has assigned to Directed Pickup 3 Dial the extens...

Page 65: ...does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage call forwarding path For example if there are no availab...

Page 66: ...nt group using your NBX Telephone 1 Pick up the handset 2 Press Feature button followed by the hunt group number 3 Hang up the telephone Your administrator can configure a hunt group to an Access butt...

Page 67: ...ose Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group You log in...

Page 68: ...l users The recipient can retrieve the call from any NBX Telephone by dialing the Call Park extension that you give during your announcement This feature is useful When the recipient is elsewhere in t...

Page 69: ...e Paging in the next section for details b From an NBX Basic Telephone press the switch hook When you hear the dial tone dial the user s extension or page them See Paging in the next section for detai...

Page 70: ...hed hang up the handset to end the broadcast Internal Paging You can broadcast a message over the speaker of every NBX Business Telephone on the system unless the telephone is in use To page internall...

Page 71: ...000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site Figure 11 Using Unique Extensions to Dial Remo...

Page 72: ...such as dialing telephone calls placing calls on hold forwarding calls and so on from either telephone Example If an assistant answers a manager s telephone calls your administrator can map the manage...

Page 73: ...uired Pulse Dialing In some locations users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone Multi Frequency or DTMF dialing Examples You must dial certain c...

Page 74: ...TMF You can also include the digits that you want the system to dial after switching to DTMF Use the left carat character as the command to switch to DTMF mode The system dials any digits after the in...

Page 75: ...g with NBX Telephones to increase call handling In most offices the Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist The NBX Complement...

Page 76: ...sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press Shift button on the lower left corner of the Console Your administrator can assign features to...

Page 77: ...rs a Log in to the NetSet utility b Select Speed Dials Attendant Console Labels c Edit the label template by clicking on the square that you want to edit and then typing a description of the feature t...

Page 78: ...ment Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension Whe...

Page 79: ...a selected number to place an outgoing call Alt D Park Places a call in a holding pattern so that it can be retrieved from any other telephone on the system Alt K UnPark Releases a caller from a hold...

Page 80: ...ppropriate tab For example to select a user by last name click on the Last tab 2 Click on the user s name The user s extension number and name appear in the Find Phone field 3 Click on the button for...

Page 81: ...INSTALLATION MAINTENANCE AND TROUBLESHOOTING This chapter covers the following topics Connecting the Telephone Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Possib...

Page 82: ...of the NBX Model 1102 Business Telephone The underside of the NBX Business Telephone includes 1 Handset cord connects to the handset 2 Computer cable connects to your desktop computer 3 Ethernet cable...

Page 83: ...or wall mount positions Tabs on the underside slip into slots on the bracket and the opposite mounting points snap into place See Figure 14 Item 6 Low Profile and High Profile Positions In Figure 15...

Page 84: ...grees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows the NBX Business Telephone Model 1102...

Page 85: ...NG Failure to unplug the telephone before you clean it could result in electrical shock Troubleshooting Possible Problems Table 12 lists possible problems that you may encounter and the most likely so...

Page 86: ...or 8 to access an outside line the display panel shows All Ports Busy No outside lines are available Try again in a few minutes After I call another user in my organization I hear a tone but no ringi...

Page 87: ...ll Pickup in Chapter 7 My telephone keeps ringing after I pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the j...

Page 88: ...88 CHAPTER 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING...

Page 89: ...escription Press Feature Code Button And then Call Toggle On an NBX Basic Telephone toggle between 2 calls 409 Hold Place a telephone call on hold 402 To return to the call NBX Business Telephone pres...

Page 90: ...number 890 Dial the telephone number Class of Service Override Temporarily apply the features and calling permissions of your NBX telephone to another NBX telephone 433 Dial your extension dial your v...

Page 91: ...r a call directly to another person s Voice Mailbox 441 Dial the user s extension and hang up Directed Call Pickup Pick up a phone call that is ringing on another user s telephone 455 Dial the user s...

Page 92: ...em 850 879 On a SuperStack 3 NBX system 850 879 or 900 969 Dial the password assigned by your administrator Transfer Transfer an incoming call to another user 420 Announce the call to the user first t...

Page 93: ...ton attendant console 78 Business Telephone 21 Call Permissions 56 Call Pickup directed 64 feature code 91 group 64 overview 63 Call Toggle button on Basic Telephone 25 26 feature code 89 managing inc...

Page 94: ...al Paging dial code 69 92 overview 70 external telephone calls dialing 42 F Feature button Basic Telephone 25 26 Business Telephone 21 important notice 49 feature codes general telephone features 89 m...

Page 95: ...code 89 long distance calls preventing 56 M mailbox greeting only 36 group 37 phantom 37 setting up personal 12 maintenance telephone 81 Message button Basic Telephone 25 Business Telephone 18 message...

Page 96: ...1 Release feature code 89 releasing calls with headset 58 relocating telephones 85 remote notification 54 remote offices calling 71 replying to voice mail messages 31 ringer volume 40 62 ringing delay...

Page 97: ...voice mail 27 private messages 33 urgent messages 33 accessing through email 36 changing your password 28 creating a greeting 12 creating messages 33 delivery options 33 forwarding messages 32 group...

Page 98: ...98 INDEX...

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