5-8
T
ROUBLESHOOTING
Technical
Assistance
You can receive assistance for installing and troubleshooting the Token
Ring Media Module by calling either your 3Com reseller or 3Com
Technical Support. Be prepared to supply a representative with the
following information:
■
Description of the problem
■
Steps you have taken to try and correct the problem
■
Type and software version of the network management module
being used
■
Version of software installed on your CoreBuilder 5000 Token Ring
Media Module
■
Status of the front panel LEDs
■
Configuration of your hub
(you may find it helpful to refer to the Hub Planning Chart in the
CoreBuilder 5000 Reference Library for a record of this information)
Where to Go From
Here
If you complete this chapter and are still unable to ascertain the cause
of a particular problem with your module, contact 3Com Customer
Support and provide them with the specific nature of your problem.
Refer to
for information on contacting 3Com Technical
Support.