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3Com Baseline 2016, User Manual

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3Com Baseline 2016 User Manual Download Page 7

Contact Us

3Com offers telephone, internet, and e-mail access to technical 
support and repair services. To access these services for your 
region, use the appropriate telephone number, URL, or e-mail 
address from the table in the next section.

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other 
service benefits, you must first register your product at:

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the follow-
ing information ready:

„

Product model name, part number, and serial number

„

A list of system hardware and software, including revision 
level

„

Diagnostic error messages

„

Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first 
obtain a return materials authorization number (RMA). Products 
sent to 3Com without authorization numbers clearly marked on 
the outside of the package will be returned to the sender 
unopened, at the sender’s expense. If your product is registered 
and under warranty, you can obtain an RMA number online at

 

http://eSupport.3com.com/

. First-time users must apply for a user 

name and password.

Telephone numbers are correct at the time of publication. Find a 
current directory of 3Com resources by region at:

http://csoweb4.3com.com/contactus/

Country

Telephone Number

Country

Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair

Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand

1800 075 316
2907 0456
000 800 440 1193
001 803 852 9825
03 3507 5984
1800 812 612
0800 450 454

Philippines

PR of China
Singapore
South. Korea
Taiwan
Thailand

1800 144 10220 or
029003078
800 810 0504
800 616 1463
080 698 0880
00801 444 318
001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address 

[email protected] 

Or request a return material authorization number (RMA) by FAX using this number: 

+61 2 9937 5048, or send an email at this email address: 

[email protected]

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Austria
Belgium
Denmark
Finland 
France
Germany
Hungary
Ireland
Israel
Italy

0800 297 468
0800 71429
800 17309
0800 113153
0800 917959
0800 182 1502
06800 12813
1 800 553 117
180 945 3794
800 879489

Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.

800 23625
0800 0227788
800 11376
00800 4411 357
800 831416
0800 995 014
900 938 919
020 795 482
0800 553 072
0800 096 3266

You can also obtain support in this region using this URL: 

http://emea.3com.com/support/email.html

You can also obtain non-urgent support in this region at these email addresses:
Technical support and general requests: 

[email protected]

Return material authorization: 

[email protected]

Contract requests: 

[email protected]

Latin America — Telephone Technical Support and Repair

Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic

1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112

Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands

AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888

You can also obtain support in this region in the following ways:

■

Spanish speakers, enter the URL: 

http://lat.3com.com/lat/support/form.html

■

Portuguese speakers, enter the URL:

 http://lat.3com.com/br/support/form.html

■

English speakers in Latin America, send e-mail to: 

[email protected]

US and Canada — Telephone Technical Support and Repair

All locations:

All 3Com products:

1 800 876 3266

7

Summary of Contents for Baseline 2016

Page 1: ...witch is suited for office use where it can be free standing or rack mounted in a wiring closet or equipment room The Switch comes with One power cord for use with the Switch Four self adhesive rubber pads One mounting kit The Switch is powered from the AC mains supply The Switch provides high performance switched connections to 10 Mbps and 100 Mbps hubs servers and workstations that require a ded...

Page 2: ...e Switch use Category 5 unshielded or shielded screened 100 Ohm TP cable or Category 3 cable for a 10 Mbps connection The maximum length of cable for each connection is 100m 328ft Connect one end of the cable to an RJ 45 port on the Switch and the other end to the appropriate RJ 45 port on the connecting device Each port on the Switch is auto negotiating its speed and duplex mode half duplex or fu...

Page 3: ...e Rack Mounting The Switch can be mounted in a 19 inch equipment rack using the Mounting Kit Refer to Mounting Kit Instructions on page 5 Power Up Use the following sequence to power up the Switch 1 Check the network connections and cables 2 Connect the power supply cable to the appropriate power socket on the rear panel of the unit refer to 6 Power Supply 3 Connect the plug to the power supply ou...

Page 4: ...don électrique Il doit être agréé dans le pays d utilisation Bitte unbedingt vor dem Einbauen des Switches die folgenden Sicherheitsanweisungen durchlesen WARNUNG Die Installation und der Ausbau des Geräts darf nur durch Fachpersonal erfolgen Wenn der Switch 2016 2024 mit anderen 3Com Hubs oder Switch gestackt werden soll müssen grössere Geräte unter den schmaleren Hubs eingebaut werden Das Gerät ...

Page 5: ...guidelines given in Positioning the Switch on page 3 Rack Mounting the Units The Switch is 1U high and will fit a standard 19 inch rack CAUTION Disconnect all cables from the unit before continuing Remove the self adhesive pads from the underside of unit if already fitted 1 Place the unit the right way up on a hard flat surface with the front facing towards you 2 Locate a mounting bracket over the...

Page 6: ...du Canada VCCI Statement 3Com offers product registration case management and repair services through eSupport 3com com You must have a user name and password to access these services which are described in this appendix Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSuppor...

Page 7: ...ber RMA by FAX using this number 61 2 9937 5048 or send an email at this email address ap_rma_request 3com com Europe Middle East and Africa Telephone Technical Support and Repair From anywhere in these regions not listed below call 44 1442 435529 From the following countries call the appropriate number Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy 0800 297 468 0800 7...

Page 8: ...py please contact 3Com and a copy will be provided to you Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and the 3Com logo are registered trademarks of 3Com Corporation Other brand and product names may be registered trademarks or trademarks of their respective holders General Environmental Statemen...

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