Telephone Technical Support and Repair
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Telephone
Technical Support
and Repair
To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at:
http://eSupport.3Com.com/
When you contact 3Com for assistance, have the following
information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain
a return materials authorization number (RMA). Products sent to
3Com without authorization numbers clearly marked on the
outside of the package will be returned to the sender unopened,
at the sender’s expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3Com.com/. First-time users must apply for a user
name and password.
Telephone numbers are correct at the time of publication. Find a
current directory of 3Com resources by region at:
http://csoweb4.3Com.com/contactus/
