360 Vision H7016, User Manual

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Remote Monitoring Program Problem
Problems Possible causes Possible actions
Remote Monitoring
Program was
successfully
executed, but not
properly connected
Network may not be
connected
Check whether the network is connected
utilize a ping test on the network
You may have used the
wrong cable, or it is not
connected properly
Check whether it is a CAT 5 TPE (Category 5
Twisted-Pair Ethernet) cable and that use
different methods for connecting cables
depending on the connection status of the
network. You may use cross cable or direct
cable
There is an error in the
network environment
Test connecting the PC and H7016 directly,
using cross cable. If it works then start
checking the network environment.
The version of the
Remote Monitoring
Program is not the same
as that of the system
Check the version of the remote surveillance
program and download an update at our web
site if necessary
Remote Monitoring
Program can
be executed and
the result of Ping
test is ok, but it
cannot be
connected
Conflicting with the IP
of other equipment(if
other equipment uses
the same IP)
If the result of Ping test after removing the
network cable of H7016 is O.K, other
equipment uses the IP. Set to another IP that is
not being used
Remote Monitoring
Program 's setting is
not correct
Check whether IP/ID and Password is correct
in the setting of Remote Monitoring Program
H7016 network setup is
wrong
Check whether the H7016 Network
setting is correct
1. Check the IP address of the Network
Setup
2. Check the ID/Password/ Access Right
in user management of the system setup
3. Check whether the network setting
per channel is set to On in the recording
Setup
The port number is not
allowed in the firewall
Contact the network administrator or operator
to check whether the port numbers for the DVR
are restricted
Remote Monitoring
Program is
not executed
PC's specification is not
correct
Check whether the PC specification has
enough resources to run.
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Other
Problem Possible causes Possible actions
I cannot access the
system System access rights
cannot be restored
Contact the installer, or the authorized vendor
where you bought the product, and ask for
assistance