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2N® Indoor View User Manual

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132

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8. Supplementary Information

This section provides supplementary information on the

Indoor

View

product.

Here is what you can find in this section:

8.1 Troubleshooting

8.2 Directives, Laws and Regulations – General Instructions and Cautions

Summary of Contents for Indoor View

Page 1: ...2N Indoor View User Manual v 2 40 www 2n com...

Page 2: ...Quick Installation Guide 2 3 Installation Conditions 2 4 2N Indoor View LAN Location via 2N Network Scanner 2 5 IP Address Lookup 3 Configuration 3 1 Factory Reset 3 2 Software Configuration 4 Device...

Page 3: ...y induction loop and doorbell connectors 2N Indoor View is a top quality cost efficient and easy to install and configure answering unit One installation can combine variable answering units manufactu...

Page 4: ...or units 2N Part No 91378601 Axis Part No 02087 001 2N Indoor View black Indoor answering audio video unit with touchscreen designed for all 2N IP intercoms 2N Part No 91378601WH Axis Part No 02088 00...

Page 5: ...0 black WiFi version third and fourth Part Nos 2N Indoor Touch 2 0 an elegant indoor touch panel is designed for all of the 2N IP intercoms The display panel shows you the person standing at your doo...

Page 6: ...rsion third and fourth Part Nos 2N Indoor Touch 2 0 an elegant indoor touch panel is designed for all of the 2N IP intercoms The display panel shows you the person standing at your door and helps you...

Page 7: ...935 001 2N Indoor Compact black Indoor answering audio video unit with touchscreen designed for all 2N IP intercoms 2N Part No 91378501WH Axis Part No 01936 001 2N Indoor Compact white Indoor answerin...

Page 8: ...2N IP intercoms 2N Part No 91378401WH Axis Part No 01699 001 2N Indoor Talk white Indoor answering audio unit with touchscreen designed for all 2N IP intercoms Mounting Accessories 2N Part No 9137880...

Page 9: ...o 91378803 Axis Part No 02320 001 Wall mounting box for 2N answering units Not included in the 2N Indoor View package 2N Part No 91378802 Axis Part No 02039 001 Stand for the 2N indoor answering unit...

Page 10: ...e successor to the popular GXV3140 model which provides comfortable video calls in the IP network Touchscreen and keypad control 2N Part No 91378357 Axis Part No 01422 001 Grandstream GXV3275 VoIP vid...

Page 11: ...he prohibited area and an Ethernet cable can only be carried to the required site Install 2N Indoor View out of reach of sensitive devices and human bodies as it emits electromagnetic interference The...

Page 12: ...ve gases acid and solvent vapors etc It is designed for LAN connection Caution This product and its installation and configuration techniques are not intended for persons with diminished physical sens...

Page 13: ...nstallation Guide 2 3 Installation Conditions 2 4 2N Indoor View LAN Location via 2N Network Scanner 2 5 IP Address Lookup 2 1 Before You Start Package Completeness Check Please check the product deli...

Page 14: ...2N Indoor View User Manual 14 132 1 2 3 4 Front Layout Display Microphone Speaker Anchoring holes...

Page 15: ...n Doorbell button input 12 V 1 A DC power supply input Ethernet 2N Indoor View is designed for flush mounting brick plasterboard wood Use the flush mounting box Part No 91378800 which is not included...

Page 16: ...ole Put the flush mounting box in the hole to make sure that the hole is deep enough If the hole complies with the box size wall in the box and level the box using a water level on the holding Caution...

Page 17: ...twin cable or power supply cable to the connector provided Crimp the RJ 45 connector onto the UTP cable Take 2N Indoor View and lean its bottom edge against the wall below the flush mounting box First...

Page 18: ...ttom edge and the device bottom strip means that the device is installed propely Fit the device to the stand by tightening the screws through the front side Use a hexagon key wrench for tightening Tig...

Page 19: ...sed to direct sunshine and near heat sources Keep some free space above and below the device to allow air to flow and conduct heat away No strong electromagnetic radiance is allowed on the installatio...

Page 20: ...web server Connect the device to the LAN IP and make sure it is properly powered Warning Do not connect any external power supply if PoE is used and vice versa Connection of a defective or improper po...

Page 21: ...2N Network Scanner Use the Setup Wizard for successful installation Setup Wizard application 2N IP Network Scanner Having installed the 2N IP Network Scanner start the application using the Microsoft...

Page 22: ...ice IP address select Config and enter the required static IP address or activate DHCP The default configuration password is 2n If the found device is grey highlighted its IP address cannot be configu...

Page 23: ...2N Indoor View LAN Location via 2N Network Scanner Once started the application begins to automatically search for all the 2N IP intercoms in the LAN including their smart extensions 2N Indoor View 2...

Page 24: ...door View is connected to the LAN and has to be assigned a valid IP address or obtain the IP address from the LAN DCHP server Configure the IP address and DHCP in the System Network menu Use DHCP serv...

Page 25: ...meters below unless Use DHCP server is enabled Network mask set the network mask Default gateway address of the default gateway which provides communication with off LAN equipment Primary DNS primary...

Page 26: ...anner Language Selection Use the menu in the right hand upper corner of the web interface to select language Language Selection 3 1 Factory Reset 3 2 Software Configuration 3 1 Factory Reset Reset But...

Page 27: ...approx 15 35 s Wait until the red LED goes off and the acoustic signal can be heard approx for another 3 s Release the RESET button The following network parameters will be set after restart IP addres...

Page 28: ...sly on the device and the acoustic signal can be heard approx 15 35 s Wait until the red LED goes off and the acoustic signal can be heard approx for another 3 s Wait until the green LED goes off and...

Page 29: ...35 s Wait until the red LED goes off and the acoustic signal can be heard approx for another 3 s Wait until the green LED goes off and the red LED goes on again and acoustic signal can be heard appro...

Page 30: ...vice Restart Press the button shortly 1 s to restart the system without changing configuration Note For the 2N Indoor View the time interval between a quick press of the RESET button and reconnection...

Page 31: ...screen header includes the device name refer to the Display Name parameter in the Services Phone SIP menu Use the buttons to select the web interface languages Click the Log out button in the right h...

Page 32: ...her essential information on the intercom The menu is divided into four tabs Device Services Call Log and Events 3 2 1 1 Device 3 2 1 2 Services 3 2 1 3 Call Log 3 2 1 4 Events 3 2 1 1 Device Device T...

Page 33: ...cal signalling is possible only if the device is equipped with control backlight 2N IP Style 2N IP Verso 2N IP Solo 2N IP Base 2N IP Vario 2N IP Force 2N IP Safety a 2N IP Uni 2N Indoor View 2N Indoor...

Page 34: ...2N Indoor View User Manual 34 132 Services The Services tab displays the status of the network interface and selected services...

Page 35: ...call duration and status incoming outgoing missed picked up elsewhere doorbell button The search box is used for fulltext search in the call name The check box is used for selecting all records for b...

Page 36: ...the device Every event includes the capturing time and date event type and detailed description The events can be filtered by type in a dropdown menu above the event log Event Description ApiAccessReq...

Page 37: ...DtmfEntered DTMF code received in call or off call locally DtmfSent DTMF code sent in call or off call locally InputChanged Signals a state change of the logic input KeyPressed Generated whenever a b...

Page 38: ...formation on them Up to 200 devices can be added to the directory The Search function works as a fulltext search in names and phone numbers It searches for all matches in the whole directory The icon...

Page 39: ...e easily Displayed Icon display the reception desk symbol or a standard symbol Device Type set this parameter manually or automatically using the search for registered devices in the directory Phone N...

Page 40: ...ncryption Door Opening via callbacks Enable External Intercom Camera Display set whether or not an external camera is available at the contact terminal equipment accordingly the internal external came...

Page 41: ...e Name display an alternative name instead of the device name If no alternative name has been entered this is shown on the display Start call with a doorbell button press a phone call to this device w...

Page 42: ...device to a contact in the Directory Connection with 2N Devices in LAN Make sure that Local calls is enabled on both the 2N devices Click Search for registered devices Check the listed device that you...

Page 43: ...ook on the device display Make sure that the call transmitting service is enabled on the called device to make a successful call 3 2 2 2 Time Profiles Selected functions such as outgoing calls RFID nu...

Page 44: ...rofiles are defined not only using the week time sheet but also manually with the aid of special activation deactivation codes that you can assign to them after arriving in before leaving your office...

Page 45: ...irectory Holidays the last table row Holiday is applied regardless of the day in a week Make sure that the real time settings are correct refer to the Date and Time subsection to make this function wo...

Page 46: ...10 years click the year number at the top of the screen to select a year The screen displays a calendar for the whole year for you to select unselect a holiday Fixed annual holidays are marked green a...

Page 47: ...2N Indoor View User Manual 47 132 3 2 3 Services Here is what you can find in this section 3 2 3 1 Phone 3 2 3 2 Unlocking 3 2 3 3 HTTP Command 3 2 3 4 User Sounds 3 2 3 5 Web Server 3 2 3 6 Weather...

Page 48: ...unt settings SIP 2 complete SIP account settings Calls incoming and outgoing call settings Audio audio codec DTMF and other audio stream parameter transmission settings Video video codec and SDP codec...

Page 49: ...the device is registered Typically it is equivalent to the SIP Proxy or Registrar address Test Call display a dialogue window enabling you to make a test call to a selected phone number see below Use...

Page 50: ...t the SIP Registrar port typically 5060 Backup Registrar Address set the backup SIP Registrar IP address or domain name The address is used where the main registrar fails to respond to requests Backup...

Page 51: ...r verifying the intercom s authority to communicate with the SIP server Local SIP Port set the local port for thedevice for SIP signaling A change of this parameter will not be applied until the devic...

Page 52: ...ge of this parameter will not be applied until the deviceis restarted External IP Address set the public IP address or router name to which the device is connected If the device IP address is public l...

Page 53: ...nto the call after a timeout defined in the Pick Up in parameter in the automatic manual call answering mode if the Only out of office message is set A beep is also played in the Video Voicemail and a...

Page 54: ...If the calls are routed to the GSM network via GSM gateways you are advised to set a value longer than 20 s Minimum value 1 s maximum value 600 s Set 0 to disable the time parameter Save Image during...

Page 55: ...make the function work properly In Band Audio enable the classic method of sending DTMF in the audio band using standardized dual tones RTP RFC 2833 enable DTMF sending via the RTP according to RFC 28...

Page 56: ...g to RFC 2976 QoS DSCP Value set the audio RTP packet priority in the network The set value is sent in the TOS Type of Service field in the IP packet header Jitter Compensation set the buffer length f...

Page 57: ...file Packetization Mode 0 H 264 Constrained Baseline Profile Packetization Mode 1 H 264 Constrained Baseline Profile Packetization Mode 0 Enabled enable the packetization mode and set the payload type...

Page 58: ...vice device_ID in these devices Access Key 1 2 set the access key shared by the 2N answering units and intercoms If the keys in the 2N answering units and the intercoms fail to match the devices canno...

Page 59: ...hich sets the remote door unlocking parameters Default Unlock Code use this code when a call has been set up with a device phone number that is not added to the unit phone book Hang Up After Door Unlo...

Page 60: ...address path E g http 192 168 1 50 relay1 on If the parameter is empty the command is not sent Icon choose the HTTP command button icon The button is displayed on the device home page and can be used...

Page 61: ...The device allows you to modify sound signaling for the following states Ringtone before call pickup Ringing tone Busy tone Call end signaling Doorbell Sound Mapping Sound Message Language select a l...

Page 62: ...the sound to be played when the called user is ringing Ringing before Call Answering set the sound to be played before answering an incoming call intercom ringtone Doorbell set the sound to be played...

Page 63: ...device and name each of them for better orientation Press to upload a sound file to the device Select a file from your PC and click Upload Press to remove a file Click to play a successfully uploaded...

Page 64: ...sible List of Parameters Device Name set the device name to be displayed in the right hand upper corner of the web interface in the login window and in other applications if necessary Network Scanner...

Page 65: ...n to be accepted for device connection HTTPS User Certificate set the server certificate and private key used for encrypting the communication between the device HTTPS server and user web browser Remo...

Page 66: ...ather information Location set the device location for weather forecast If Show Weather is enabled and the Location parameter is empty Prague will be displayed by default Otherwise the weather and Loc...

Page 67: ...w User Manual 67 132 Last Update precise date of the last server data update Location Found weather forecast location found by the weather service Country country of the automatically defined or compl...

Page 68: ...2N Indoor View User Manual 68 132 3 2 4 Hardware Here is what you can find in this section 3 2 4 1 Audio 3 2 4 2 Camera 3 2 4 3 Display 3 2 4 4 Digital Inputs...

Page 69: ...luding call volume signaling tone volume and so on Consider the noise level of the ambient environment while setting this parameter List of Parameters Call Volume set the phone call volume Ringtone Vo...

Page 70: ...e set master volume Suppress Warning Tones suppress signaling of the following operational states Internal application started IP address received and IP address lost User Sound Volume set the volume...

Page 71: ...nlock the user interface Screen Lock PIN set the screen lock activation deactivation code Display Setting Menu display the setting menu Display Time in Idle Mode allow the device to display time in th...

Page 72: ...ad a localization file of your own Note If none of the pre defined languages is convenient for you proceed as follows Download the original language file English Modify the file using a text editor re...

Page 73: ...from the external IP camera Complete the valid RTSP stream address or the username and password to make the function work properly Click the plus icon to open the device list and select the devices to...

Page 74: ...ternal camera enter http ip_address mjpeg_stream or http ip_address h264_stream Username enter the username for the external IP camera authentication The parameter is obligatory only if the external I...

Page 75: ...ected external IP camera including failures and error states if any 3 2 4 4 Digital Inputs This subsection describes the digital input options of the device Doorbell Button Function select doorbell fu...

Page 76: ...igned to Doorbell Button select the external camera to be displayed when the door bell is ringing This camera video display does not interrupt any active call ringing Tap on the green bar in the displ...

Page 77: ...ndoor View User Manual 77 132 3 2 5 System Here is what you can find in this section 3 2 5 1 Network 3 2 5 2 Date and Time 3 2 5 3 Certificates 3 2 5 4 Auto Provisioning 3 2 5 5 Syslog 3 2 5 6 Mainten...

Page 78: ...erver The Network section helps you configure the IP address and DHCP Tip If you want to ascertain the current IP address of your 2N Indoor View you can use the 2N Network Scanner application which ca...

Page 79: ...the device The address is used together with the parameters below unless Use DHCP server is enabled Network Mask network mask setting Default Gateway default gateway address for off LAN communication...

Page 80: ...ps or 100 Mbps Verify the network address accessibility verify the network address accessibility via the Ping command in standard operating systems Press Ping to display a dialogue for you to enter th...

Page 81: ...ntication of network devices via the 802 1x EAP TLS protocol Do not enable this function if your LAN does not support 802 1x If you do so the intercom will become inaccessible Trusted Certificate spec...

Page 82: ...dity Choose one of three certificate sets see the Certificates subsection If no trusted certificate is included the RADIUS public certificate is not verified Password enter the access password for PEA...

Page 83: ...Indoor View is equipped with a real time clock without backup for power outages Select Use time from Internet to synchronize 2N Indoor View time with the internet time or click Synchronize with browse...

Page 84: ...r Manual 84 132 The device time error can be up to 2 minutes per month under normal operation conditions To maximize the accuracy and reliability we recommend that you always enable the Use time from...

Page 85: ...tomatic detection is disabled the Manual selection parameter is Used manually selected time zone or Own rule Detected Time Zone display the automatically found time zone In case the function is unavai...

Page 86: ...e of the NTP server used for the device internal time synchronization The server IP address and domain name cannot be set if Use time from Internet is disabled NTP Time Status display the state of the...

Page 87: ...s you to download up to 3 sets of certificates from certification authorities which help you authenticate the communicating device and also 3 user certificates and private keys for encryption purposes...

Page 88: ...If you use the Self Signed certificate for encryption the 2N Indoor View web server browser communication is secure but the browser notifies you that it cannot authenticate the 2N Indoor View certific...

Page 89: ...2N IP devices and helps you remotely connect to the device web interface My2N Enabled enable connection to My2N Serial Number display the serial number of the device to which the valid My2N code appli...

Page 90: ...TR 069 protocol is utilized by the My2N cloud service Make sure that TR 069 is enabled and Active profile set to My2N to make the device work with My2N properly Only then the device will be able to lo...

Page 91: ...the Active profile The test result is displayed in the Connection status 3 2 5 5 Syslog 2N Indoor View allows you to sends syslog messages including relevant device state and process information to a...

Page 92: ...evel set the severity level of the messages to be sent Error Warning Notice Info Debug 1 3 Debug 1 3 level setting is only recommended to facilitate troubleshooting for the Technical Support departmen...

Page 93: ...Press the button to display a dialogue window to select a configuration file and upload it to the device Before uploading choose whether or not the LAN settings and SIP PBX connection settings are to...

Page 94: ...firmware version for your device from www 2n com FW upgrade does not affect configuration The device checks the firmware file and prevents you from uploading an incorrect or corrupt file Check check...

Page 95: ...device usage to the manufacturer No such delicate information as passwords access codes or phone numbers are included This information helps 2N TELEKOMUNIKACE a s improve the software quality reliabil...

Page 96: ...nt date time temperature and location and provides access to the Logs Directory and Settings as well as direct activation of the Do Not Disturb mode The device configuration allows you to display the...

Page 97: ...e Device configuration Call list Incoming call ringtone volume up Incoming call ringtone volume down Incoming call ringtone volume mute Value up Value down Microphone mute in call Locked screen lock U...

Page 98: ...2N Indoor View User Manual 98 132 Icon Description Camera unavailable Back Move up Move down Door contact state display door open too long door open by force...

Page 99: ...ination the call was made The maximum call count is 20 The device configuration allows the door contact state door open too long door open by force to be displayed on the call log list and detail You...

Page 100: ...art a call to the selected device or user Press the eye button to show the camera preview the button is only available if the device is equipped with a camera Click the lock button to open the door du...

Page 101: ...ion of a device user to the Directory the basic parameters are not completed automatically but have to be added manually Make sure to complete the proper parameter in the Display section to display th...

Page 102: ...after which the device automatically goes into the Sleep mode if there is no activity Ringtone volume set the incoming call ringtone volume Call volume set the phone call volume Call Ringtone set the...

Page 103: ...me will be taken from the network Set date set the date manually Set time set the time manually Set time zone set the time zone for your installation site to define time shifts and summer winter time...

Page 104: ...languages CZ EN DE NL FR ES IT RU Custom Language set the language for the texts to be displayed from an uploaded language file of the user localization Screen lock switch the screen lock or also the...

Page 105: ...gtone is on Change this setting via the web interface in the Hardware Audio menu Show weather display or hide information about the current weather on the Home page Location device location for weathe...

Page 106: ...2N Indoor View User Manual 106 132 This section provides basic information on the device serial number MAC address FW version IP address My2N ID...

Page 107: ...ent weather information and door contact state can be displayed in the Sleep mode if configured so End relax mode Touch of the display Home page parental lock is displayed Parental Lock The device sho...

Page 108: ...tion is displayed prompting the user to deactivate the parental lock A preview of the call is shown in the background Home Page The device is in the relax mode Display Directory Press the blue backlit...

Page 109: ...il is displayed Outgoing Call Press the call pickup button in call detail An outgoing call is created on the device in the list Door unlocking Press the lock button in call detail A call is set up or...

Page 110: ...2N Indoor View User Manual 110 132 Status and Description User Actions Navigation Actions and Results Return to Home page Press the back button The Home page is displayed...

Page 111: ...tatus outgoing incoming missed are displayed Return to Home page Press the back button twice The device returns to Home page Return to call list Press the back button once The device returns to the ca...

Page 112: ...View User Manual 112 132 Status and Description User Actions Navigation Actions and Results Pinch to zoom Move two fingers away from toward each other on the display Image video zoom in out Up to 4 t...

Page 113: ...with your finger and slide up down The list scrolls up or down the items Once the end of the list has been reached scrolling stops Outgoing Call Press the call receiving button in the row of the sele...

Page 114: ...and Results Directory format list Press the icon in the right hand upper corner The list of devices in the directory is displayed one under the other Directory format tiles Press the icon in the righ...

Page 115: ...scontinued and Home page is returned to Door unlocking Press the lock button A call is set up or not depending on the connection type and the door is unlocked If automatic call end after unlocking is...

Page 116: ...d decrease ringtone volume Press the button and the button or move the volume marker on the volume bar to set the volume The ringtone volume is increased or decreased by one level by each press of or...

Page 117: ...epending on the connection type and the door is unlocked If automatic call end after unlocking is enabled the call is ended after door unlocking Switch camera Press the camera switching button The dis...

Page 118: ...2N Indoor View User Manual 118 132 Status and Description User Actions Navigation Actions and Results Mute call Press the Mute button The call is muted...

Page 119: ...red No one hears you message is displayed End call Press the call end button The outgoing call is discontinued and Home page is returned to Door unlocking Press the lock button A call is set up or not...

Page 120: ...120 132 Status and Description User Actions Navigation Actions and Results Save camera snapshot manually Press the button to save the snapshot The snapshot is saved in the call log detail The log can...

Page 121: ...he call volume is increased or decreased by one level by each press of or If the volume marker is moved the ringtone is increased or decreased according to the position on the volume bar Cancel call m...

Page 122: ...ND is deactivated the doorbell icon turns white Display Settings Button pressed The Settings section is displayed Incoming call in Do Not Disturb mode The device does not play the selected ringtone Th...

Page 123: ...preview Touch the hash or OK or CLOSE button The doorbell ringing notification disappears The display shows the previous state Zoom in preview of the camera assigned to the doorbell Touch the zoom in...

Page 124: ...with clean water to clean the device You are recommended to follow the principles below while cleaning Do not use aggressive detergents such as abrasives or strong disinfectants Use appropriate cleani...

Page 125: ...tion for factory reset Signalling protocol SIP UDP TCP TLS Audio Microphone integrated Speaker 2 W integrated Induction loop output 600 mV RMS Audio stream Protocols RTP RTSP Codecs G 711 G 729 G 722...

Page 126: ...2N Indoor View User Manual 126 132 Weight 555 g Operating temperature 0 to 50 C Relative humidity 10 to 90 non condensing Storing temperature 20 to 70 C Recommended altitude 0 2000 m...

Page 127: ...Supplementary Information This section provides supplementary information on the 2N Indoor View product Here is what you can find in this section 8 1 Troubleshooting 8 2 Directives Laws and Regulatio...

Page 128: ...protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruct...

Page 129: ...uately technically equipped Should the customer use a product device version other than the latest one or a version determined by the manufacturer as incompatible with certain versions of other produc...

Page 130: ...disaster or any other unfavourable natural condition The manufacturer shall not be held liable for any damage of the product arising during the shipping thereof The manufacturer shall not make any wa...

Page 131: ...ctric appliances and battery packs removed from them to dedicated dumpsites or containers or give them back to the dealer or manufacturer for environmental friendly disposal The dealer or manufacturer...

Page 132: ...2N Indoor View User Manual 132 132...

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