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Troubleshooting
Problems
Possible Causes
Solutions
There is no
steam.
The steamer is not plugged
in, or not switched on.
Check that your steamer is correctly
plugged in and switched on.
The water level is too low. Unplug your steamer and refill it.
The steam pump has not
been primed.
Press the steam trigger continuously for
a few seconds to begin steaming.
You are using the steamer
for the first time.
Press the steam trigger continuously for
a few seconds to begin steaming.
The water tank is not fully
in place.
Ensure that cover is closed and that the
water tank snaps when put into place.
The steamer is on standby
mode.
Please refer to the "Standby Mode"
section.
Not enough
steam coming
out.
There is not enough water
in the water tank.
Follow the instructions under the “Before
Use” section and fill to Max level.
The steamer is not heated
to full temperature.
Always allow steamer to preheat until
the power indicator light becomes solid.
The steamer
does not heat.
It is not plugged in, or not
switched on.
Plug in your steamer and switch on.
The steamer is on standby
mode.
Please refer to the "Standby Mode"
section.
Water leaks.
The water tank is not fully
in place or the cover is not
closed properly.
Ensure that cover is closed and that the
water tank snaps when put into place.
There water tank is
overfilled.
Fill the water tank to the Max. level, do
not overfill.
Water spits.
The steamer is not heated
to full temperature before
use.
Before steaming, always allow steamer
to preheat until the power indicator
light becomes solid.
There is remaining water
after last use which
became condensation
water and stored in the
steam head.
After each use, empty the water tank
and power on the steamer to heat the
steamer for about 2 minutes to dry out
any remaining water.
The steam
leaves stains
on the
fabric or the
steamer spits.
You are using water with
additives.
Never add any additive in the water tank.
The water in your home
too hard.
Read carefully the “What water to use”
section.
Specifications
Rated voltage:
For US: AC 120V ~ 60Hz
For UK: AC 220-240V ~ 50/60Hz
Rated power: 1200W
Water tank capacity: 0.26 liters (8.8 fluid ounces)
Steaming Tips
To Steam Garments
1. Place the fabric in a dry and ventilated place and at least 20 cm (8
inches) away from any walls (otherwise moisture may cause mildew).
2. Empty garment pockets and straighten turn-ups such as cuffs and
hems.
3. Hang the garment from a hanger and stretch the fabric slightly with
one hand, making sure there is nothing behind the fabric that could be
damaged by the steam.
4. Put the steam head against the garment, pressing and holding the
Steam Activation Button while moving your arm in an up and down
motion, targeting creases on the fabric.
NOTE:
Do not steam over metal accessories. Use with caution when
steaming around metal accessories.
WARNING:
When using the garment steamer, do not touch the steam
head. This garment steamer will generate a large flow of high temperature
air that can cause burns if not handled carefully.
