10x Genomics Chromium X Series, User Manual

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CG000396 | Rev C
User Guide | Chromium X Series (X/iX) | Troubleshooting
Link to TOC | 10xgenomics.com
The touchscreen will guide the user through recoverable errors. If the
error continues, or if the instrument has seen critical or intermediate
errors, email Support@10xgenomics.com with the error code displayed.
Support will request log files for troubleshooting. Upload pertinent logs
to 10x Genomics by navigating to the Logs menu option on screen. (See
Logs section).
There are two types of errors:
Critical Errors – When the instrument has seen a critical error, the run
will immediately abort. Do not proceed with any further runs. Contact
support@10xgenomics.com with the error code.
• System Error
• Pressure Error
• Chip Error
• Run Error
• Temperature Error
• Firmware Error
User Recoverable Errors
– Follow error handling instructions through
the touchscreen and continue the run.
• Gasket Error
• Tray Error
• Chip Error
• Unsupported Chip Error
• Network Error
• Update Error
This factory button aids qualified 10x Genomics service personnel in
manually ejecting the instrument tray in the event that the instrument is
unresponsive.
DO NOT open the Chromium X/iX. There are no user-serviceable parts
inside. Refer all servicing to qualified 10x Genomics service personnel.
Error Screens
Pressure Release
Valve