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Chapter 17 Troubleshooting

V500 Series User’s Guide

232

V

I can make phonecalls, but I cannot receive them.
or
I can receive some phonecalls, but not others.

Check your V500’s call forwarding settings (see

Section 6.6.1 on page 85

). If they are

misconfigured, certain calls may be mistakenly forwarded.

V

All my VoIP calls are of poor audio quality.

• If your ISP or network administrator gave you SIP TOS or RTP TOS values to use, enter

them in the web configurator’s

VoIP

>

SIP

>

QoS

screen (see

Section 11.3 on page 185

• If your V500 is connected to a router with configurable bandwidth management settings,

check these settings. Consult the router’s documentation for more information.

• Make sure that your V500 uses the voice codecs recommended by your VoIP service

provider (see

Section 7.4.11 on page 132

V

I cannot use some calling features.

Many of the features your V500 supports depend on your VoIP service provider. You may
have to subscribe to certain services. Contact your VoIP service provider for more
information.

V

The incoming or outgoing audio is too quiet or too loud.
or
I cannot hear the V500’s ring when a call is incoming.

Use the

VOLUME

keys to increase or decrease the volume.

• When no audio device (the handset, speakerphone or an external headset) is active, the

VOLUME

keys control the ringing volume.

• When an audio device is active, the

VOLUME

keys control the input and output of that

device.

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Содержание V500-T1

Страница 1: ...www zyxel com V500 Series IP Phone Models V500 T1 V501 T1 User s Guide Version 1 00 12 2008 Edition 3...

Страница 2: ......

Страница 3: ...on setting up and configuring the V500 Web Configurator Online Help Embedded web help for descriptions of individual screens and supplementary information Support Disc Refer to the included CD for su...

Страница 4: ...old font A key stroke is denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyboard Enter means for you to type one or more characters and then pres...

Страница 5: ...r s Guide 5 Icons Used in Figures Figures in this User s Guide may use the following generic icons The V500 icon is not an exact representation of your device V500 Computer Notebook computer Server DS...

Страница 6: ...s device before servicing or disassembling Use ONLY an appropriate power adaptor or cord for your device Connect it to the right supply voltage for example 110V AC in North America or 230V AC in Europ...

Страница 7: ...Safety Warnings V500 Series User s Guide 7...

Страница 8: ...Safety Warnings V500 Series User s Guide 8...

Страница 9: ...LCD Screen 61 The Phonebook 69 LCD Menus Basic Settings 77 LCD Menus Advanced 103 The Web Configurator 159 Introducing the Web Configurator 161 Status Screens 167 Network Setup 173 SIP Account Setup...

Страница 10: ...Contents Overview V500 Series User s Guide 10...

Страница 11: ...2 1 2 1 Make Calls via Internet Telephony Service Provider 32 1 2 2 Make Calls via IP PBX 33 1 2 3 Make Peer to peer Calls 33 1 3 Ways to Manage the V500 34 1 4 Good Habits for Managing the V500 34 Ch...

Страница 12: ...5 3 7 Setting the Time on Your V500 57 Part II LCD Screen Menus 59 Chapter 4 Using the LCD Screen 61 4 1 Overview 61 4 2 The Navigation Pad 61 4 3 The Keypad 62 4 4 Working with the LCD Menus 63 4 4 1...

Страница 13: ...Block List 94 6 7 4 DND White List 95 6 7 5 The Speed Dial Menu 96 6 8 The Advanced Setting Menu 98 6 9 The System Restart Menu 99 6 10 The Logo Setting Menu 100 6 10 1 The Logo Setting Edit Screen 10...

Страница 14: ...ver Port 148 7 5 4 Expire Time 149 7 5 5 Retry Time 151 7 6 Programmable Key 152 7 7 Display Adjusting 153 7 7 1 Contrast 154 7 7 2 Brightness 154 7 8 Call Feature Mode 155 7 8 1 PBX Mode 156 7 9 Lang...

Страница 15: ...12 Phone Setup 193 12 1 Overview 193 12 1 1 What You Can Do in This Chapter 193 12 2 Phone Settings Screen 194 12 2 1 Voice Activity Detection Silence Suppression 195 12 2 2 Comfort Noise Generation...

Страница 16: ...16 3 2 Restore Configuration 224 16 3 3 Back to Factory Defaults 225 16 4 Restart Screen 225 16 5 Ring Maintenance Screen 225 Chapter 17 Troubleshooting 227 17 1 Overview 227 17 2 Power Hardware Conne...

Страница 17: ...Table of Contents V500 Series User s Guide 17 Index 289...

Страница 18: ...Table of Contents V500 Series User s Guide 18...

Страница 19: ...CD Contact List Edit 72 Figure 18 LCD Contact List Delete 73 Figure 19 LCD Dial Screen 73 Figure 20 LCD Search by Number Example 1 74 Figure 21 LCD Search by Number Example 2 75 Figure 22 LCD Menu Set...

Страница 20: ...LCD Menu PPPoE Password Edit 108 Figure 59 LCD Menu Static IP 109 Figure 60 LCD Menu IP Address 110 Figure 61 LCD Menu IP Address Edit 110 Figure 62 LCD Menu Default Gateway 111 Figure 63 LCD Menu De...

Страница 21: ...utbound Proxy Server Port 141 Figure 102 LCD Menu Outbound Proxy Server Port Edit 142 Figure 103 LCD Menu Backup SIP Server 143 Figure 104 LCD Menu First Second Backup SIP Server 143 Figure 105 LCD Me...

Страница 22: ...e Book Group List 206 Figure 146 VoIP Phone Book Block List 207 Figure 147 VoIP Phone Book DND White List 208 Figure 148 Maintenance System General 214 Figure 149 Maintenance Time Setting 216 Figure 1...

Страница 23: ...etwork Utility 254 Figure 186 Ubuntu 8 System Administration Menu 255 Figure 187 Ubuntu 8 Network Settings Connections 255 Figure 188 Ubuntu 8 Administrator Account Authentication 256 Figure 189 Ubunt...

Страница 24: ...List of Figures V500 Series User s Guide 24 Figure 211 Subnetting Example After Subnetting 275...

Страница 25: ...onal Forward 86 Table 18 LCD Menu Forward Number 87 Table 19 LCD Menu Forward Number Edit 88 Table 20 LCD Menu Specific Forward Entry Table 88 Table 21 LCD Menu Specific Forward Entry 89 Table 22 LCD...

Страница 26: ...Address Edit 126 Table 59 LCD Menu SIP Register Port 126 Table 60 LCD Menu SIP Register Port Edit 127 Table 61 LCD Menu SIP Service Domain 128 Table 62 LCD Menu SIP Service Domain Edit 129 Table 63 L...

Страница 27: ...tion Panel Summary 164 Table 100 Status Screen 168 Table 101 Packet Statistics 169 Table 102 VoIP Statistics 170 Table 103 Private IP Address Ranges 173 Table 104 Network Internet Connection 175 Table...

Страница 28: ...net Injector RJ 45 Port Pin Assignments 238 Table 130 IP Address Network Number and Host ID Example 272 Table 131 Subnet Masks 273 Table 132 Maximum Host Numbers 273 Table 133 Alternative Subnet Mask...

Страница 29: ...29 PART I Introduction Introduction 31 Hardware 35 Tutorials 45...

Страница 30: ...30...

Страница 31: ...other IP phones mobile phones or landlines all over the world The V500 is packed with features including multiple phone lines multiple SIP accounts phonebook conference calls call transfer call hold a...

Страница 32: ...wing figure shows a basic example of how you make a VoIP call through an ITSP In this example you make a call from your V500 A in the figure which sends the call through your modem or router B to the...

Страница 33: ...orwards calls to IP phones C through an IP network this could include the Internet Figure 2 IP PBX Application 1 2 3 Make Peer to peer Calls Use the V500 to make a call to the recipient s IP address w...

Страница 34: ...e V500 more secure and to manage the V500 more effectively Change the web configurator password Use a password that s not easy to guess and that consists of different types of characters such as numbe...

Страница 35: ...s physical features and how to use its phone functions 2 2 Physical Features This section discusses the V500 s front side and rear panel hardware features See your Quick Start Guide for descriptions...

Страница 36: ...ys above a softkey press the key to return to the previous screen If Cancel displays above a softkey when you are editing a field press the key to return to the previous screen without saving any chan...

Страница 37: ...tart a call once you have entered the phone number 10 Alphanumeric keypad Use these to enter numbers letters and symbols Use the key to switch between Number mode Uppercase mode Lowercase mode and Sym...

Страница 38: ...this to toggle the Do Not Disturb function on or off HEADSET Use this to activate a line using the headset or to transfer a call to the headset when using the handset or the speakerphone When a line...

Страница 39: ...Power over Ethernet V501 T1 only See the product specifications appendix for power supply specifications Note Use only the power adaptor and cable that came with your V500 4 PC port Use an Ethernet c...

Страница 40: ...section describes how to use your V500 s basic telephone functions See Chapter 4 on page 61 for information on the using the V500 s LCD screen menus and Chapter 5 on page 69 for information on how to...

Страница 41: ...ss the HEADSET key 2 3 2 Receiving a Call When the phone rings do one of the following Pick up the handset to receive the call using the handset Press the SPEAKER key to receive the call using the int...

Страница 42: ...account s voicemail number on the V500 you can press the VOICEMAIL key to check your messages You can set a voicemail number for each of the V500 s SIP accounts The account you check when you press th...

Страница 43: ...key lights up Ensure you can hear a dial tone 3 Dial the number to which you want to transfer the call 4 To transfer the call either Wait until you hear the ringing tone then simply put down the hands...

Страница 44: ...Chapter 2 Hardware V500 Series User s Guide 44...

Страница 45: ...nu screens see Chapter 4 on page 61 To get your V500 operational you must Set up a network connection Section 3 2 on page 45 Set up a connection to your VoIP service provider Section 3 3 on page 47 3...

Страница 46: ...appropriate network settings on your V500 open the MENU System Info screen to confirm your IP address If you have a valid connection all the displayed fields will contain information provided by the...

Страница 47: ...equired on your end is entering the correct information as provided by your network administrator or service provider To configure your phone automatically 1 Open the MENU Advanced Auto Provision scre...

Страница 48: ...their own devices depending on your particular SIP server SIP Number 1001 This is your IP phone number or extension Not all network admins or service providers necessarily use the same term for it fo...

Страница 49: ...nd Auth Password By default the SIP Local Port and SIP Register Port should already be set to 5060 You may need to change this depending on your network configuration but only change it if your networ...

Страница 50: ...th the V500 1 Ensure that your phone is already set up properly If it is your phone number appears on the right hand side of the LCD screen If you have multiple VoIP accounts configured for your V500...

Страница 51: ...ples and Sebastian calls in on Line 2 or VoIP account 1002 To recieve an incoming call on a different line 1 While talking on Line 1 your LCD menu screen shows your current call status Here Line 1 Fro...

Страница 52: ...f the incoming call to answer it Here it is Line 2 The V500 LCD screen changes to indicate your selection and the call for Line 2 becomes active The Line 1 key flashes to indicate a call on hold while...

Страница 53: ...t person in your conference call 2 When your party answers press the CONFERENCE button 3 The V500 puts the first party on hold and prompts you to select a line number Use the Line Number keys beneath...

Страница 54: ...call to Jasmine goes out on Line 1 or number 1001 while the call to Sebastian goes out on Line 2 or number 1002 Both calls are routed through the voice server and both calls are connected simultaneous...

Страница 55: ...might have received To retrieve a voice mail message 1 When you have a new voice mail message waiting three indicators notify you As soon as a voice mail is recorded the LED VOICE MAIL button starts t...

Страница 56: ...the Main screen or you can press Select in the Voice Mail Notification screen if that is displays instead The Voice Mail List screen appears 4 When the Voice Mail List appears select the voice mail i...

Страница 57: ...erating system the Web Configurator To set the time on your V500 1 First we need to get your phone s IP address Using the LCD menu system open the MENU System Info IP Address screen and note the IP Fo...

Страница 58: ...Chapter 3 Tutorials V500 Series User s Guide 58 3 Open the Maintenance System Time Setting screen and configure your V500 s time settings as you see fit...

Страница 59: ...59 PART II LCD Screen Menus Using the LCD Screen 61 The Phonebook 69 LCD Menus Basic Settings 77 LCD Menus Advanced 103...

Страница 60: ...60...

Страница 61: ...he V500 s navigation and keypad buttons please refer to Section 1 of the Quick Start Guide 4 2 The Navigation Pad The V500 s navigation pad allows you to open the LCD menus and make menu selections Th...

Страница 62: ...splayed on the LCD screen A word or symbol displayed on the LCD screen above a softkey shows its current function Menu Press this to display the V500 s configuration menu Press it again to exit the me...

Страница 63: ...etting screen 2 Press 6 on your phone s keypad to open the Advanced Setting menu If you use the navigator to highlight option 6 instead then you must press Select to actually open the menu 3 Press 1 t...

Страница 64: ...s For example in Uppercase mode press 9 four times to enter Z The following table shows the numbers letters and symbols you can enter 4 5 Enabling and Disabling Features Some of the features on the V5...

Страница 65: ...on number of the firmware the V500 is currently using IP Address Use this to see the IP address subnet mask gateway DNS settings currently assigned to the V500 as well as the V500 s Media Access Contr...

Страница 66: ...turned on Speed Dial Use this to set up one touch calling for phone numbers you call often Advanced Setting Network Setting PPPoE Use this menu to configure your PPPoE username and password if provide...

Страница 67: ...RIPTION Table 7 LCD Status Screen LABEL DESCRIPTION 1 Time and Date Section This section shows the current time and date configured on the V500 2 Calling Section This section shows information about t...

Страница 68: ...Chapter 4 Using the LCD Screen V500 Series User s Guide 68...

Страница 69: ...s to add a contact s entry to the V500 s phonebook 1 Press the PHONEBOOK key The Contact List screen appears 2 If your V500 uses an auto provisioning server the following screen displays Otherwise the...

Страница 70: ...ame in the Name field This Name displays when you use the phonebook to call the contact Enter your contact s phone number in the Number field When you call the contact the V500 calls this number exact...

Страница 71: ...ant to always use a certain SIP account to call this contact select Account The Assign Account screen appears Figure 15 LCD Assign Account Select the SIP account you want to use If you select None the...

Страница 72: ...contact you already entered into the V500 s phonebook 1 Press the PHONEBOOK key The Contact List screen displays Scroll down to the entry you want to change Press Edit The Contact List Edit screen di...

Страница 73: ...te the entry or press Cancel to return to the previous screen 5 5 Call a Phonebook Contact In order to call a number you previously entered into the V500 s phonebook first activate a line lift the han...

Страница 74: ...20 LCD Search by Number Example 1 2 Either use the navigator to select an entry or continue to enter the phone number The numbers that display to the left of a contact s phone number are index numbers...

Страница 75: ...ontact s name For example press the 2 key three times to enter a C The cursor jumps to the first entry starting with that letter if no entry starting with that letter exists nothing happens The number...

Страница 76: ...Chapter 5 The Phonebook V500 Series User s Guide 76...

Страница 77: ...panel to enter the menu system The Menu Setting screen displays as shown below Figure 22 LCD Menu Setting See the rest of this chapter for details on configuring each menu For background information...

Страница 78: ...rsion Select this to see the current firmware version the V500 is using IP Address Select this to see the IP address and DNS Domain Name Server settings of your V500 You can change these settings in t...

Страница 79: ...6 3 2 IP Address Use this menu to see information about the V500 s current IP address DNS and MAC address information Select IP Address in the System Info screen The following screen displays Figure...

Страница 80: ...ondary backup DNS server your V500 uses MAC This is your V500 s Media Access Control Address Back Press this to return to the previous screen Table 9 LCD Menu IP Address LABEL DESCRIPTION VoIP Status...

Страница 81: ...g Setting menu to set up a different ringtone for the group Select Ring Setting The following screen displays Figure 27 LCD Menu Ring Setting The following table describes the labels in this screen Ri...

Страница 82: ...5 The Volume Setting Menu Use these menus to set the loudness of the V500 s audio equipment Figure 29 LCD Menu Volume Setting Other Ring Type Chirp 0 Chirp 1 Chirp 2 Chirp 3 Chirp 4 Chirp 5 Chirp 6 C...

Страница 83: ...e handset volume This controls both the handset s speaker and its microphone Ring Volume Select this to set the volume of the V500 s ringtone This setting applies to all configured group rings Headset...

Страница 84: ...Anon Call On 2 Call Forward Off Select On Off Back Table 15 LCD Menu System Info LABEL DESCRIPTION Recv Anon Call When you turn this on the V500 allows incoming calls that do not have caller ID When...

Страница 85: ...lect this to have the V500 forward calls under all circumstances Conditional Fwd Select this to set up call forwarding under certain specific circumstances Forward Number Select this to set the phone...

Страница 86: ...conditional call forwarding but not for specific call forwarding Conditional Forward 1 On Busy Forward Off 2 No Answer Forward On 3 DND Forward Off Apply On Off Back Table 17 LCD Menu Conditional For...

Страница 87: ...Forward Number screen to change the phone number to which the V500 forwards calls The following screen displays Figure 35 LCD Menu Forward Number Edit Call Forward Current Edit Back Table 18 LCD Menu...

Страница 88: ...cribes the labels in this screen Table 19 LCD Menu Forward Number Edit LABEL DESCRIPTION Current This is the phone number to which the V500 forwards calls at the moment New Enter the number you want t...

Страница 89: ...ake the following steps to configure a specific forward entry 1 Select Incoming Call Number in the Specific Forward Entry menu The following screen displays Entry 1 1 Incoming Call Number 2 Forward to...

Страница 90: ...Forward Entry menu displays 3 Select Forward to Number The following screen displays Figure 39 LCD Menu Forward to Number 4 Press Edit Enter the number you want calls to redirect to and press Save Th...

Страница 91: ...rned on 7 Press Back The Specific Forward Entry menu displays 8 Ensure that On is also selected in the Specific Forward and Call Forward menus Your specific forward entry is successfully configured 6...

Страница 92: ...You can set the V500 to ring differently when people from different groups call you Configure which group a contact belongs to in the Phonebook Contact List screen Configure group rings in the Ring Se...

Страница 93: ...he V500 uses the speakerphone and the default line and SIP account to make the call Alternatively press Back to return to the previous screen Caller Group 1 Default 2 Family 3 Business 4 Friend 5 Othe...

Страница 94: ...plays Figure 44 LCD Menu Block List The following table describes the labels in this screen Block List 1 Peter 13145445423 2 Sidney 1006 Edit Add Del Back Table 24 LCD Menu Block List LABEL DESCRIPTIO...

Страница 95: ...ist Select Phonebook DND White List The following screen displays Figure 45 LCD Menu DND White List The following table describes the labels in this screen DND White List 1 Hedy 1345795 2 Jayne 245795...

Страница 96: ...Menu Speed Dial The following table describes the labels in this screen 6 7 5 1 Using Speed Dial Do the following to call a number you configured in the Speed Dial menu 1 Activate a line Check you can...

Страница 97: ...k Save Back Table 27 LCD Menu Speed Dial Edit LABEL DESCRIPTION SK0 SK9 This shows the alphanumeric key you press to call this speed dial number For example press and hold the 5 for one second or long...

Страница 98: ...set up on the V500 Select the phonebook you want to use 2 The Contact List menu displays see Chapter 5 on page 69 Choose the entry you want to map to the speed dial key and press Select 3 The Speed Di...

Страница 99: ...s the labels in this screen System Restart Restart System Yes No Table 28 LCD Menu System Restart LABEL DESCRIPTION Yes Press this to restart the V500 Note When you use this function the V500 s settin...

Страница 100: ...ever you want such as your own company name or a department number for example Figure 50 LCD Menu Logo Setting Menu The following table describes the labels in this screen Logo Font Current ZyXEL Edit...

Страница 101: ...00 s existing logo Figure 51 LCD Menu Logo Setting Edit The following table describes the labels in this screen Logo Font Edit Uppercase New _ Back Table 30 LCD Menu Logo Setting Edit LABEL DESCRIPTIO...

Страница 102: ...Chapter 6 LCD Menus Basic Settings V500 Series User s Guide 102...

Страница 103: ...ettings automatically see Section 7 5 on page 144 Set up your V500 s configurable keys see Section 7 6 on page 152 Change the LCD screen display settings see Section 7 7 on page 153 7 2 The Advanced S...

Страница 104: ...Select On Off Back Table 31 LCD Menu Network Setting LABEL DESCRIPTION PPPoE Use this to configure the V500 s PPPoE username and password if it is a PPPoE client Static IP Use this if you have an IP a...

Страница 105: ...em to you Enable and select Advanced Setting Network Setting PPPoE The following screen displays Figure 54 LCD Menu PPPoE The following table describes the labels in this screen PPPoE 1 Username 2 Pas...

Страница 106: ...his screen 7 3 1 1 1 PPPoE Username Edit If you press Edit in the PPPoE Username screen the following screen displays Figure 56 LCD Menu PPPoE Username Edit PPPoE Username Current Edit Back Table 33 L...

Страница 107: ...ess currently configured on the V500 New Enter the static IP address you want the V500 to use in dotted decimal notation Mode Cycle through different character input modes using the key Save Press thi...

Страница 108: ...Number Current New Confirm Save Back Table 36 LCD Menu PPPoE Username Edit LABEL DESCRIPTION Current This is the static IP address currently configured on the V500 New Enter the PPPoE password you wa...

Страница 109: ...IP Address 2 Default Gateway 3 Subnet Mask 4 1st DNS 5 2nd DNS Select Back Table 37 LCD Menu Static IP LABEL DESCRIPTION IP Address Select this to set the static IP address you want the V500 to use D...

Страница 110: ...this screen 7 3 2 1 1 IP Address Edit Press Edit in the IP Address screen The following screen displays Figure 61 LCD Menu IP Address Edit Static IP Current 192 168 1 1 Edit Back Table 38 LCD Menu IP...

Страница 111: ...ed on the V500 New Enter the static IP address you want the V500 to use in dotted decimal notation Mode Cycle through different character input modes using the key Save Press this to save your changes...

Страница 112: ...1 254 New Save Cancel Table 41 LCD Menu Default Gateway Edit LABEL DESCRIPTION Current This is the static IP address of the device your V500 is using to access the Internet New Enter the static IP add...

Страница 113: ...n this screen 7 3 2 3 1 Subnet Mask Edit Press Edit in the Subnet Mask screen The following screen displays Figure 65 LCD Menu Subnet Mask Edit Subnet Mask Current 255 255 255 0 Edit Back Table 42 LCD...

Страница 114: ...cond DNS The following table describes the labels in this screen Table 43 LCD Menu Subnet Mask Edit LABEL DESCRIPTION Current This is the subnet mask your V500 is configured to use New Enter the new s...

Страница 115: ...etwork Select Advanced Setting Network Settings In the screen that displays ensure that DHCP is enabled DHCP is enabled by default 1st DNS Number Current 0 0 0 0 New Save Cancel Table 45 LCD Menu Firs...

Страница 116: ...efault setting Select Advanced Setting SIP Configuration The following screen displays Figure 68 LCD Menu SIP Configuration Highlight the SIP account you want to configure and press On When a SIP acco...

Страница 117: ...Service Domain see Section 7 4 8 on page 128 SIP Auth ID see Section 7 4 9 on page 129 Auth Password see Section 7 4 10 on page 131 Codec Priority see Section 7 4 11 on page 132 Voicemail Number see S...

Страница 118: ...s SIP account If you have a SIP account like 1234567 voip provider com the SIP Number is 1234567 Account Name Number Current New Save Back Table 48 LCD Menu Display Name Edit LABEL DESCRIPTION Current...

Страница 119: ...is screen 7 4 2 1 SIP Number Edit Press Edit in the SIP Number screen The following screen displays Figure 72 LCD Menu SIP Number Edit SIP Number Current 1234 Edit Back Table 49 LCD Menu SIP Number LA...

Страница 120: ...r told you to Table 50 LCD Menu SIP Number Edit LABEL DESCRIPTION Current This shows the SIP number already configured for this account New Enter the SIP number you want this account to use Mode Cycle...

Страница 121: ...Current 5060 New Save Back Table 52 LCD Menu SIP Local Port Edit LABEL DESCRIPTION Current This shows the SIP local port number already configured for this account New Enter the new local port number...

Страница 122: ...bes the labels in this screen 7 4 4 1 SIP Server Address Edit Press Edit in the SIP Server Addr screen The following screen displays Figure 76 LCD Menu SIP Server Address Edit SIP Server Addr Current...

Страница 123: ...P Server Address Edit LABEL DESCRIPTION Current This shows the IP address of the SIP server already configured for this account New Enter the new IP address for this account s SIP server in dotted dec...

Страница 124: ...Current 5060 New Save Back Table 56 LCD Menu SIP Server Port Edit LABEL DESCRIPTION Current This shows the SIP server port number already configured for this account New Enter the new server port numb...

Страница 125: ...ing table describes the labels in this screen 7 4 6 1 SIP Register Server Edit Press Edit in the SIP Register Server screen The following screen displays Figure 80 LCD Menu SIP Register Server Address...

Страница 126: ...er Server Address Edit LABEL DESCRIPTION Current This shows the IP address of the SIP register server already configured for this account New Enter the new IP address for this account s SIP register s...

Страница 127: ...Current 5060 New Save Back Table 60 LCD Menu SIP Register Port Edit LABEL DESCRIPTION Current This shows the SIP register port number already configured for this account New Enter the new register po...

Страница 128: ...ation SIP 1 4 Configuration SIP Service Domain The following screen displays Figure 83 LCD Menu SIP Service Domain The following table describes the labels in this screen 7 4 8 1 SIP Service Domain Ed...

Страница 129: ...his shows the SIP service domain already configured for this account New Enter the new SIP service domain for this account If you have a SIP account like 1234567 voip provider com the SIP service doma...

Страница 130: ...en SIP Auth ID Number Current New Save Back Table 64 LCD Menu SIP Authentication ID Edit LABEL DESCRIPTION Current This shows the SIP authentication ID already configured for this account New Enter th...

Страница 131: ...g table describes the labels in this screen 7 4 10 1 Authentication Password Edit Press Edit in the Auth Password screen The following screen displays Figure 88 LCD Menu Authentication Password Edit A...

Страница 132: ...r service provider told you to Select Advanced Setting SIP Configuration SIP 1 4 Configuration Codec Priority The following screen displays Figure 89 LCD Menu Codec Selection Table 66 LCD Menu Authent...

Страница 133: ...this screen to see and edit the number your V500 uses to access voicemail for this SIP account Select Advanced Setting SIP Configuration SIP 1 4 Configuration Voicemail Number The following screen dis...

Страница 134: ...must use IP addresses instead Turn DNS SRV DNS on On to use the DNS servers you either get via DHCP or set up manually in the Advanced Setting Network Setting Static IP menu Turn DNS SRV DNS off Off...

Страница 135: ...ect Advanced Setting SIP Configuration SIP 1 4 Configuration NAT Setting The following screen displays Figure 92 LCD Menu NAT Setting Enable and select STUN to configure Simple Traversal of User Datag...

Страница 136: ...edit the IP address of the STUN server you want to use Enable and select Advanced Setting SIP Configuration SIP 1 4 Configuration NAT Setting Server Addr The following screen displays Figure 94 LCD Me...

Страница 137: ...lready configured for this account Edit Press this to enter the new STUN server address Back Press this to return to the previous screen Server Address Number Current New Save Back Table 71 LCD Menu S...

Страница 138: ...Port The following table describes the labels in this screen Press Edit in the STUN Server Port screen The following screen displays Figure 97 LCD Menu STUN Server Port Edit STUN Server Port Current 5...

Страница 139: ...e listening port on the STUN server already configured for this account New Enter the new listening port on the STUN server Mode Cycle through different character input modes using the key Save Press...

Страница 140: ...Server Address The following table describes the labels in this screen Press Edit in the Outbound Proxy Server Address screen The following screen displays Figure 100 LCD Menu Outbound Proxy Server A...

Страница 141: ...Edit LABEL DESCRIPTION Current This shows the Outbound Proxy server address already configured for this account New Enter the new Outbound Proxy server address for this account Mode Cycle through dif...

Страница 142: ...r is unavailable the V500 uses the 1st backup SIP server if configured If the primary SIP server and the 1st backup SIP server are unavailable the V500 uses the 2nd backup SIP server if configured Ser...

Страница 143: ...details of the backup SIP server s Enable and select 1st Backup SIP Server or 2nd Backup SIP Server in the Advanced Setting SIP Configuration SIP 1 4 Configuration Backup SIP Server menu use 1st back...

Страница 144: ...e Section 7 4 5 on page 123 for information on how to configure this Register Address This is the IP address of the backup SIP register server See Section 7 4 6 on page 125 for information on how to c...

Страница 145: ...g the V500 waits after it successfully receives an auto provisioning file before it requests another Retry Time Select this to see or edit how long the V500 waits if it requests an auto provisioning f...

Страница 146: ...Enable and select Advanced Setting Auto Provision Server Address The following screen displays Figure 108 LCD Menu Auto Provision Server Address Auto Provision Protocol 1 TFTP 2 HTTP 3 HTTPS Save Bac...

Страница 147: ...server IP address already configured on the V500 Edit Press this to change the server address Back Press this to return to the previous screen Server Address Number Current New Save Back Table 84 LCD...

Страница 148: ...t The following table describes the labels in this screen 7 5 3 1 Auto provisioning Server Port Edit Press Edit in the Server Port screen The following screen displays Figure 111 LCD Menu Auto Provisi...

Страница 149: ...e 86 LCD Menu Auto Provision Server Port Edit LABEL DESCRIPTION Current This shows the auto provisioning server s listening port number already configured on the V500 New Enter the new listening port...

Страница 150: ...this screen Expire Time Number Current Timeout sec 3600 New Timeout sec Save Back Table 88 LCD Menu Auto Provision Expire Time Edit LABEL DESCRIPTION Current Timeout This shows the expire time already...

Страница 151: ...etry Time The following table describes the labels in this screen 7 5 5 1 Retry Time Edit Press Edit in the Retry Time screen The following screen displays Figure 115 LCD Menu Auto Provision Retry Tim...

Страница 152: ...provider Refer to information supplied by your service provider to see what features are available to you and the codes you enter to use them Select Advanced Setting Programmable Key The following scr...

Страница 153: ...les in this screen are in the same order as the custom keys on the V500 Key 1 refers to the top key Key 2 refers to the second from top key and so on Note To edit a Key simply select it and then enter...

Страница 154: ...ibes the labels in this screen 7 7 2 Brightness Use this menu to change the LCD screen s brightness Select Brightness in the Display Adjusting menu The following screen displays Figure 119 LCD Menu Br...

Страница 155: ...is to decrease the screen s brightness Cancel Select this to return to the previous screen without saving your settings Call Feature Mode 1 Local Mode Off 2 PBX Mode On Select On Off Back Table 95 LCD...

Страница 156: ...the labels in this screen Call Feature Mode CallTRF DNDOff DNDOn Paging Voicemail Apply Back Table 96 LCD Menu Contrast LABEL DESCRIPTION CallTRF Enter the feature code key for call transfer mode DND...

Страница 157: ...nfigurator Figure 122 LCD Menu Language Support The following table describes the labels in this screen Language Support 1 English 2 French 3 German 4 Italian 5 Spanish 6 Czech 7 Russian Apply Back Ta...

Страница 158: ...Chapter 7 LCD Menus Advanced V500 Series User s Guide 158...

Страница 159: ...159 PART III The Web Configurator Introducing the Web Configurator 161 Status Screens 167 Network Setup 173 SIP Account Setup 177 Phone Setup 193 The Phone Book 201...

Страница 160: ...160...

Страница 161: ...prepare your computer or computer network to connect to the V500 refer to the Quick Start Guide 2 Launch your web browser 3 Enter the V500 s IP address as the URL The V500 is set to get an IP address...

Страница 162: ...ur password in the screen that displays next If you do not change your password anyone who knows the default password can access your phonebook and SIP account information over the network 6 Type a ne...

Страница 163: ...navigation panel C main window D status bar 8 2 1 Title Bar The title bar has some icons in the upper right corner The icons have the following functions C B A D Table 98 Web Configurator Icons in the...

Страница 164: ...e Feature Key Settings Use this screen to configure the custom keys on the V500 Phone Book Call Forward Use this screen to redirect incoming calls to other phone numbers Contact List Use this screen t...

Страница 165: ...ormation and configuration fields It is discussed in the rest of this document Right after you log in the Status screen is displayed See Chapter 9 on page 167 for more information about the Status scr...

Страница 166: ...Chapter 8 Introducing the Web Configurator V500 Series User s Guide 166...

Страница 167: ...tus screens to see the current status of the V500 its system resources interfaces and SIP accounts You can also register and unregister SIP accounts It also provides detailed traffic and VoIP statisti...

Страница 168: ...ing since it last started up Current Date Time This field displays the current date and time in the V500 You can change this in Maintenance System Time Setting CPU Usage This field displays what perce...

Страница 169: ...er This does not cancel your SIP account but it deletes the mapping between your SIP identity and your IP address or domain name The second field displays Registered If the SIP account is not register...

Страница 170: ...eld displays the number of bytes transmitted in the last second Rx B s This field displays the number of bytes received in the last second Up Time This field displays the elapsed time this interface h...

Страница 171: ...is not in progress Dialing the V500 is initiating a call on this line Ringing the V500 has initiated a call and the phone at the other end is ringing Connected a call is in progress on this line Disco...

Страница 172: ...want the V500 to update this screen and click Set Interval Set Interval Click this to make the V500 update the screen based on the amount of time you specified in the Poll Interval field Stop Click t...

Страница 173: ...are isolated from the Internet for instance only between your two branch offices you can assign any IP addresses to the hosts without problems However the Internet Assigned Numbers Authority IANA has...

Страница 174: ...ies an individual computer on that network Once you have decided on the network number pick an IP address that is easy to remember for instance 192 168 1 2 for your device but make sure that no other...

Страница 175: ...signed a fixed IP address Enter the address information in the following fields IP Address Enter your WAN IP address in this field if you selected Use Fixed IP Address IP Subnet Mask Enter the IP Subn...

Страница 176: ...must be in the same subnet as the management IP address to use it Click Network Ethernet Mgnt Port The following screen displays Figure 130 Network Mgnt Port The following table describes the labels i...

Страница 177: ...can also use servers to run telephone service applications like PBX services and voice mail Internet Telephony Service Provider ITSP companies provide VoIP service A company could alternatively set u...

Страница 178: ...en to maintain basic information about each SIP account Your VoIP service provider the company that lets you make phone calls over the Internet should provide this You can also enable and disable each...

Страница 179: ...ish keyboard characters REGISTER Server Port Enter the SIP register server s listening port number if your VoIP service provider gave you one Otherwise enter the same port number you entered in the SI...

Страница 180: ...ider gave you one Otherwise enter the same port number you entered in the SIP Service Port field for this backup server SIP Service Domain Enter the SIP service domain name In the full SIP URI this is...

Страница 181: ...es User s Guide 181 11 2 1 Advanced SIP Setup Screen Use this screen to maintain advanced settings for each SIP account Click Advanced Setup in VoIP SIP SIP Settings The following screen displays Figu...

Страница 182: ...of seconds the V500 accepts for a session expiration time when it receives a request to start a SIP session If the request has a shorter time the V500 rejects it RTP Port Range Start Port End Port Ent...

Страница 183: ...ess or domain name of the NAT router Server Port Enter the NAT router s listening port if your network administrtor gave you one Otherwise keep the default value Outbound Proxy Enable Select this if y...

Страница 184: ...has surpassed the delay period Call Forward Enable Select this if you want the V500 to use the call forwarding rules you set up in the VoIP Phone Book Call Forward screen RingBack Active Enable Select...

Страница 185: ...sions The V500 creates Type of Service priority tags with this priority to voice traffic that it transmits RTPTOS Enter the priority for RTP voice transmissions The V500 creates Type of Service priori...

Страница 186: ...in a SIP URI For example if the SIP address is 1122334455 VoIP provider com then VoIP provider com is the SIP service domain SIP Call Progression The following figure displays the basic steps in the...

Страница 187: ...hough it is a client server protocol In the following figure either A or B can act as a SIP user agent client to initiate a call A and B can also both act as a SIP user agent to receive the call Figur...

Страница 188: ...B 2 The SIP redirect server sends the invitation back to A with C s IP address or domain name 3 Client device A then sends the call invitation to client device C Figure 136 SIP Redirect Server SIP Re...

Страница 189: ...o allows the V500 to find the public IP address that NAT assigned so the V500 can embed it in the SIP data stream STUN does not work with symmetric NAT routers or firewalls See RFC 3489 for details on...

Страница 190: ...signal levels G 722 samples audio at 16 kHz twice the traditional rate of 8 kHz G 722 provides excellent quality audio and requires 48 to 64 kbps G 722 2 is similar to G 722 but with a lower compressi...

Страница 191: ...DiffServ compliant network devices to handle the packets differently depending on the code points without the need to negotiate paths or remember state information for every flow In addition applicat...

Страница 192: ...0 can add IEEE 802 1Q VLAN ID tags to voice frames that it sends to the network This allows the V500 to communicate with a SIP server that is a member of the same VLAN group Some ISPs use the VLAN tag...

Страница 193: ...94 The Phone Region screen allows you to maintain settings that depend on which region of the world the V500 is in Section 12 3 on page 196 The Speed Dial Settings screen allows you to map a phone num...

Страница 194: ...ttings Each field is described in the following table Table 110 VoIP Phone Phone Settings LABEL DESCRIPTION Volume Control Speaker Volume Select this to set the internal speakerphone volume This contr...

Страница 195: ...of that group Voice Active Detection VAD Support Select this if the V500 should stop transmitting when you are not speaking This reduces the bandwidth the V500 uses Dialing Interval Select Dialing Int...

Страница 196: ...s screen click VoIP Phone Region Figure 140 VoIP Phone Region Each field is described in the following table 12 4 Speed Dial Settings Screen Speed dial provides shortcuts for dialing frequently used p...

Страница 197: ...to configure a SIP account in order to make a peer to peer VoIP call Click VoIP Phone Speed Dial Settings The following screen displays Figure 141 Phone Book Speed Dial Each field is described in the...

Страница 198: ...take full advantage of the supplementary phone services available you may need to subscribe to them from your VoIP service provider Click VoIP Phone Programmable Feature Key Settings The following sc...

Страница 199: ...eave a presence key blank then no presence state is sent to the network Advanced Feature Key Settings CONFERENCE SEND Enter the feature key number that you want to assign to this feature Note This rem...

Страница 200: ...Chapter 12 Phone Setup V500 Series User s Guide 200...

Страница 201: ...ails of your contacts Section 13 3 on page 204 The Group List screen allows you to see and edit the calling groups to which your phonebook contacts belong Section 13 4 on page 206 The Block List scree...

Страница 202: ...lays Figure 143 VoIP Phone Book Call Forward The following table describes the labels in this screen Table 114 VoIP Phone Book Call Forward LABEL DESCRIPTION Call Forward Setup The V500 checks these r...

Страница 203: ...nswered Specific Active Select this to turn on the specific call forwarding rules you set up in the Advanced Setup section of this screen If you have Conditional Forwarding or Unconditional Forwarding...

Страница 204: ...its last saved value Table 114 VoIP Phone Book Call Forward continued LABEL DESCRIPTION Table 115 VoIP Phone Book Contact List LABEL DESCRIPTION Phone Book Item This shows the index number of the list...

Страница 205: ...the calling group to which the contact belongs Assign Account This is the SIP account the V500 always uses to call this contact This shows None if you can use any SIP account to call the contact Block...

Страница 206: ...up List Group Select the calling group you want to see The list of group members displays in the Group List Table Group List Table Item This is the index number of the group member s list entry Number...

Страница 207: ...block list entry Number Enter the phone number you want to block Name Enter a name for this entry or leave this field blank Add Click this to include the details you entered into the block list Page...

Страница 208: ...This is the name associated with the blocked phone number if configured Modify Click the Edit icon to change this entry s details Click the Delete icon to remove the entry from the block list If you...

Страница 209: ...an entry from the phonebook page shown in the Page field The list of contact numbers displays Click on the number you want to add DND White List Table Item This is the index number of the DND white l...

Страница 210: ...Chapter 13 The Phone Book V500 Series User s Guide 210...

Страница 211: ...211 PART IV Maintenance and Troubleshooting System 213 Logs 219 Tools 221 Troubleshooting 227...

Страница 212: ...212...

Страница 213: ...system settings and the web configurator password or to set the administrator inactivity timer Section 14 2 on page 213 The Time Setting screen allows you to change your V500 s time and date Section...

Страница 214: ...cores _ are accepted Domain Name Enter the domain name if you know it here If you leave this field blank the ISP may assign a domain name via DHCP The domain name entered by you is given priority over...

Страница 215: ...user password Old Password Type in your existing user password 1234 is the default password New Password Type your new user password Note The new password must be between 4 and 8 numerals 0 9 long Let...

Страница 216: ...149 Maintenance Time Setting The following table describes the labels in this screen Table 120 Maintenance Time Setting LABEL DESCRIPTION Current Time and Date Current Time This field displays the tim...

Страница 217: ...er Check with your ISP network administrator if you are unsure of this information Time Server Interval Enter the number of minutes between time checks 1 3600 This is how often the V500 pings the time...

Страница 218: ...Sunday October and type 2 in the o clock field Daylight Saving Time ends in the European Union on the last Sunday of October All of the time zones in the European Union stop using Daylight Saving Tim...

Страница 219: ...le is full old logs are deleted as new logs are created Click a column heading to sort the entries A triangle indicates the direction of the sort order Figure 150 Maintenance Logs The following table...

Страница 220: ...ld lists the source IP address and the port number of the incoming packet that caused the log if applicable Destination This field lists the destination IP address and the port number of the outgoing...

Страница 221: ...ws you to reboot the V500 without turning the power off Section 16 4 on page 225 The Ring Maintenance screen allows you to upload files to the V500 and use them as ringtones Section 16 5 on page 225 1...

Страница 222: ...re 153 Network Temporarily Disconnected After two minutes log in again and check your new firmware version in the Status screen If the upload was not successful the following screen will appear Click...

Страница 223: ...ols Configuration 16 3 1 Backup Configuration Backup configuration allows you to back up save the V500 s current configuration to a file on your computer Once your V500 is configured and functioning p...

Страница 224: ...on your desktop Figure 157 Temporarily Disconnected If you uploaded a configuration file that sets the V500 to get an IP address automatically use the System Info IP Address IP Address LCD menu to fi...

Страница 225: ...introducing the web configurator for more information on the RESET button 16 4 Restart Screen System restart allows you to reboot the V500 without turning the power off Click Maintenance Tools Restar...

Страница 226: ...ribes the labels in this screen Table 124 Maintenance Tools Ring Maintenance LABEL DESCRIPTION Ring Maintenance Ring Midi File Select Select the file you want to manage The V500 has ten MIDI file slot...

Страница 227: ...Make sure the power adaptor or cord is connected to the V500 and plugged in to an appropriate power source Make sure the power source is turned on 3 Disconnect and re connect the power adaptor or cord...

Страница 228: ...the V500 see Section 10 3 on page 176 V I forgot the password 1 The default password is 1234 2 If this does not work you have to reset the device to its factory defaults See Section 2 2 2 on page 40...

Страница 229: ...efault password is 1234 This field is case sensitive so make sure Caps Lock is not on 2 You cannot log in to the web configurator while someone is using the Telnet to access the V500 Log out of the V5...

Страница 230: ...reen are behaving as expected See the Quick Start Guide and Section 2 2 on page 35 2 Restart the V500 3 If the problem continues contact your ISP V The Internet connection is slow or intermittent 1 Th...

Страница 231: ...DNS Domain Name Service settings see Section 6 3 2 on page 79 If you use a static IP address see Section 7 3 2 on page 109 for how to change DNS settings If you use a dynamic IP address DHCP your DNS...

Страница 232: ...eck these settings Consult the router s documentation for more information Make sure that your V500 uses the voice codecs recommended by your VoIP service provider see Section 7 4 11 on page 132 V I c...

Страница 233: ...es and Index Product Specifications 235 Setting Up Your Computer s IP Address 241 Pop up Windows JavaScripts and Java Permissions 265 IP Addresses and Subnetting 271 Legal Information 279 Customer Sup...

Страница 234: ...234...

Страница 235: ...uplex mode Use crossover Ethernet cables Handset Port RJ 11 telephone connector Headset Microphone Port 3 5mm Headset Headphone Port 3 5mm Operation Temperature 0 40 C Storage Temperature 30 60 C Oper...

Страница 236: ...service HTTP or FTP traffic for example from a computer on a network LAN or WAN for example can access the V500 Embedded FTP and TFTP Servers The embedded FTP and TFTP servers enable fast firmware up...

Страница 237: ...ation Basic and Digest Access Authentication RFC 2766 Network Address Translation Protocol RFC 2782 A DNS RR for specifying the location of services DNS SRV RFC 2833 RTP Payload for DTMF Digits Teleph...

Страница 238: ...holes for the screws RFC 3891 The Session Initiation Protocol SIP Replaces Header RFC 3892 The Session Initiation Protocol SIP Referred By Mechanism R RFC 4028 Session Timers in the Session Initiatio...

Страница 239: ...f about 0 5 cm between the heads of the screws and the wall 4 Make sure the screws are snugly fastened to the wall They need to hold the weight of the V500 with the connection cables 5 Align the holes...

Страница 240: ...Appendix A Product Specifications V500 Series User s Guide 240 Figure 162 Masonry Plug and M4 Tap Screw...

Страница 241: ...with the other devices on your network Windows Vista XP 2000 Mac OS 9 OS X and all versions of UNIX LINUX include the software components you need to use TCP IP on your computer If you manually assig...

Страница 242: ...ses the default Windows XP display theme but can also apply to Windows 2000 and Windows NT 1 Click Start Control Panel Figure 163 Windows XP Start Menu 2 In the Control Panel click the Network Connect...

Страница 243: ...er s IP Address User s Guide 243 Figure 165 Windows XP Control Panel Network Connections Properties 4 On the General tab select Internet Protocol TCP IP and then click Properties Figure 166 Windows XP...

Страница 244: ...that was assigned to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided 7 Click OK to close the Int...

Страница 245: ...ows screens from Windows Vista Professional 1 Click Start Control Panel Figure 168 Windows Vista Start Menu 2 In the Control Panel click the Network and Internet icon Figure 169 Windows Vista Control...

Страница 246: ...ctions Figure 171 Windows Vista Network and Sharing Center 5 Right click Local Area Connection and then select Properties Figure 172 Windows Vista Network and Sharing Center During this procedure clic...

Страница 247: ...Appendix B Setting Up Your Computer s IP Address User s Guide 247 6 Select Internet Protocol Version 4 TCP IPv4 and then select Properties Figure 173 Windows Vista Local Area Connection Properties...

Страница 248: ...dress that was assigned to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided Click Advanced 9 Clic...

Страница 249: ...OS X 10 3 and 10 4 The screens in this section are from Mac OS X 10 4 but can also apply to 10 3 1 Click Apple System Preferences Figure 175 Mac OS X 10 4 Apple Menu 2 In the System Preferences windo...

Страница 250: ...ne opens select Built in Ethernet from the network connection type list and then click Configure Figure 177 Mac OS X 10 4 Network Preferences 4 For dynamically assigned settings select Using DHCP from...

Страница 251: ...In the Subnet Mask field type your subnet mask In the Router field type the IP address of your device Figure 179 Mac OS X 10 4 Network Preferences Ethernet 6 Click Apply Now and close the window Verif...

Страница 252: ...ss User s Guide 252 Mac OS X 10 5 The screens in this section are from Mac OS X 10 5 1 Click Apple System Preferences Figure 181 Mac OS X 10 5 Apple Menu 2 In System Preferences click the Network icon...

Страница 253: ...e 183 Mac OS X 10 5 Network Preferences Ethernet 4 From the Configure list select Using DHCP for dynamically assigned settings 5 For statically assigned settings do the following From the Configure li...

Страница 254: ...X 10 5 Network Preferences Ethernet 6 Click Apply and close the window Verifying Settings Check your TCP IP properties by clicking Applications Utilities Network Utilities and then selecting the appro...

Страница 255: ...nfiguration The following screens use the default Ubuntu 8 installation Make sure you are logged in as the root administrator Follow the steps below to configure your computer IP address in GNOME 1 Cl...

Страница 256: ...min account name and password then click the Authenticate button Figure 188 Ubuntu 8 Administrator Account Authentication 4 In the Network Settings window select the connection that you want to config...

Страница 257: ...dress if you have a static IP address Fill in the IP address Subnet mask and Gateway address fields 6 Click OK to save the changes and close the Properties dialog box and return to the Network Setting...

Страница 258: ...g Settings Check your TCP IP properties by clicking System Administration Network Tools and then selecting the appropriate Network device from the Devices tab The Interface Statistics column shows dat...

Страница 259: ...ing on your specific distribution release version and individual configuration The following screens use the default openSUSE 10 3 installation Make sure you are logged in as the root administrator Fo...

Страница 260: ...pens select Network Devices and then click the Network Card icon Figure 195 openSUSE 10 3 YaST Control Center 4 When the Network Settings window opens click the Overview tab select the appropriate con...

Страница 261: ...Address tab Figure 197 openSUSE 10 3 Network Card Setup 6 Select Dynamic Address DHCP if you have a dynamic IP address Select Statically assigned IP Address if you have a static IP address Fill in th...

Страница 262: ...262 8 If you know your DNS server IP address es click the Hostname DNS tab in Network Settings and then enter the DNS server information in the fields provided Figure 198 openSUSE 10 3 Network Settin...

Страница 263: ...ask bar to check your TCP IP properties From the Options sub menu select Show Connection Information Figure 199 openSUSE 10 3 KNetwork Manager When the Connection Status KNetwork Manager window opens...

Страница 264: ...Appendix B Setting Up Your Computer s IP Address User s Guide 264...

Страница 265: ...rnet Explorer Pop up Blockers You may have to disable pop up blocking to log into your device Either disable pop up blocking enabled by default in Windows XP SP Service Pack 2 or allow pop up blocking...

Страница 266: ...web pop up blockers you may have enabled Figure 202 Internet Options Privacy 3 Click Apply to save this setting Enable pop up Blockers with Exceptions Alternatively if you only want to allow pop up wi...

Страница 267: ...de 267 Figure 203 Internet Options Privacy 3 Type the IP address of your device the web page that you do not want to have blocked with the prefix http For example http 192 168 167 1 4 Click Add to mov...

Страница 268: ...lay properly in Internet Explorer check that JavaScripts are allowed 1 In Internet Explorer click Tools Internet Options and then the Security tab Figure 205 Internet Options Security 2 Click the Cust...

Страница 269: ...tings Java Scripting Java Permissions 1 From Internet Explorer click Tools Internet Options and then the Security tab 2 Click the Custom Level button 3 Scroll down to Microsoft VM 4 Under Java permiss...

Страница 270: ...Permissions V500 Series User s Guide 270 JAVA Sun 1 From Internet Explorer click Tools Internet Options and then the Advanced tab 2 Make sure that Use Java 2 for applet under Java Sun is selected 3 Cl...

Страница 271: ...hare a common street name the hosts on a network share a common network number Similarly as each house has its own house number each host on the network has its own unique identifying number the host...

Страница 272: ...s part of the host ID The following example shows a subnet mask identifying the network number in bold text and host ID of an IP address 192 168 1 2 in decimal By convention subnet masks always consis...

Страница 273: ...by a continuous number of zeros for the remainder of the 32 bit mask you can simply specify the number of ones instead of writing the value of each octet This is usually specified by writing a follow...

Страница 274: ...ows the company network before subnetting Figure 210 Subnetting Example Before Subnetting You can borrow one of the host ID bits to divide the network 192 168 1 0 into two separate sub networks The su...

Страница 275: ...8 1 254 Example Four Subnets The previous example illustrated using a 25 bit subnet mask to divide a 24 bit address into two subnets Similarly to divide a 24 bit address into four subnets you need to...

Страница 276: ...bnet 3 IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192 168 1 128 IP Address Binary 11000000 10101000 00000001 10000000 Subnet Mask Binary 11111111 11111111 11111111 11000000 Subnet A...

Страница 277: ...T BITS SUBNET MASK NO SUBNETS NO HOSTS PER SUBNET 1 255 255 255 128 25 2 126 2 255 255 255 192 26 4 62 3 255 255 255 224 27 8 30 4 255 255 255 240 28 16 14 5 255 255 255 248 29 32 6 6 255 255 255 252...

Страница 278: ...You don t need to change the subnet mask computed by the V500 unless you are instructed to do otherwise Private IP Addresses Every machine on the Internet must have a unique address If your networks a...

Страница 279: ...ce Trademarks ZyNOS ZyXEL Network Operating System is a registered trademark of ZyXEL Communications Inc Other trademarks mentioned in this publication are used for identification purposes only and ma...

Страница 280: ...e date of purchase During the warranty period and upon proof of purchase should the product have indications of failure due to faulty workmanship and or materials ZyXEL will at its discretion repair o...

Страница 281: ...r replaced products will be shipped by ZyXEL to the corresponding return address Postage Paid This warranty gives you specific legal rights and you may also have other rights that vary from country to...

Страница 282: ...Appendix E Legal Information V500 Series User s Guide 282...

Страница 283: ...Headquarters Worldwide Support E mail support zyxel com tw Sales E mail sales zyxel com tw Telephone 886 3 578 3942 Fax 886 3 578 2439 Web www zyxel com www europe zyxel com FTP ftp zyxel com ftp euro...

Страница 284: ...1 Fax 358 9 4780 8448 Web www zyxel fi Regular Mail ZyXEL Communications Oy Malminkaari 10 00700 Helsinki Finland France E mail info zyxel fr Telephone 33 4 72 52 97 97 Fax 33 4 72 52 19 20 Web www zy...

Страница 285: ...agawa ku Tokyo 141 0022 Japan Kazakhstan Support http zyxel kz support Sales E mail sales zyxel kz Telephone 7 3272 590 698 Fax 7 3272 590 689 Web www zyxel kz Regular Mail ZyXEL Kazakhstan 43 Dostyk...

Страница 286: ...Okrzei 1A 03 715 Warszawa Poland Russia Support http zyxel ru support Sales E mail sales zyxel ru Telephone 7 095 542 89 29 Fax 7 095 542 89 25 Web www zyxel ru Regular Mail ZyXEL Russia Ostrovityanov...

Страница 287: ...il ZyXEL Thailand Co Ltd 1 1 Moo 2 Ratchaphruk Road Bangrak Noi Muang Nonthaburi 11000 Thailand Ukraine Support E mail support ua zyxel com Sales E mail sales ua zyxel com Telephone 380 44 247 69 78 F...

Страница 288: ...Appendix F Customer Support V500 Series User s Guide 288...

Страница 289: ...call forward 66 call forwarding 84 85 198 202 call preference 66 call waiting 198 caller blocking 71 caller group 70 92 caller group ring tone 82 caller ID 84 135 198 calling 67 calling a contact 73...

Страница 290: ...65 Firmware upload 221 file extension using HTTP forward number 66 frequency pairs 190 front panel 35 FTP 34 function keys 38 G G 168 196 236 G 711 132 190 G 723 132 190 G 726 132 190 G 729 132 190 ga...

Страница 291: ...ation 188 NAT routers 189 navigation 61 navigation panel 164 Navigator key 36 network address translators 189 network connections 35 network number 174 network setting 66 network settings 104 number k...

Страница 292: ...8 see QoS server outbound proxy 189 session initiation protocol see SIP side panel 35 silence suppression 195 236 SIP 177 SIP account 71 72 103 186 SIP account configuration 116 SIP account keys 36 SI...

Страница 293: ...out setting 66 title bar 163 ToS 191 Touch Tone 190 trademarks 279 Type of Service 191 U unconditional call forwarding 66 85 uniform resource identifier 186 uppercase mode 64 URL 161 use NAT 189 user...

Страница 294: ...Index V500 Series User s Guide 294...

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