ZyXEL Communications P870HNU-51B, Руководство пользователя

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13
Solutions to frequent problems
Problem Reason Solution
I cannot connect to the
VDSL router wireless
network.
Your network identifier (SSID)
is not being correctly indicated
when you connect to it.
Check to make sure that you are using the same network
identifier (SSID) throughout the network. Remember that it is
case sensitive, i.e. a distinction is made between capital and small
letters.
You have not correctly configured
the encryption used on your
wireless network when connec-
ting to it.
Check to make sure that you are using the same type of encryp-
tion and the same key for all the network elements. Remember
that, if you are using WEP encryption, you will have to select
and configure the key number 1 in the configuration for wireless
clients.
The TCP/IP properties of your
wireless client are not configured
to receive IP via DHCP.
Make sure that the TCP/IP properties of the network adapter for
your wireless client are configured to receive the IP dynamically
(via DHCP). Refer to the assistance given in your operating
system.
The connection with the
wireless network is cut
off frequently. The qua-
lity of the connection is
not good.
Interference is being caused
by other existing wireless
networks.
If there is any interference affecting that channel, select a diffe-
rent one. If there are other wireless networks operating in the
same zone, it is recommended that the networks be configured
with a separation of 5 channels. For example, if there is a wire-
less network operating on channel 6 and we wish to install an
additional wireless network, we must select channel 1, or 11. If
this is not possible, select the one that causes the least impact
(the least inundated channel, that is to say, the one with the
lowest number of wireless networks.
The wireless network signal
is weak because the router is
located in a place that is not
very accessible or at a great
distance.
Put the VDSL router in an unobstructed place. If there are net-
work coverage problems, it is recommended that the antenna
be moved to a different position. Remember that it is advisable
to make sure that there are not many obstructions between the
VDSL router and the wireless clients.
See the User’s guide in the advanced settings CD for further details.
If you cannot solve the problem, please refer to the following section, which contains infor-
mation about the customer care service.