P-792H v2
9
Troubleshooting
1.
If you cannot access the web configurator using Internet Explorer in
Windows XP or Windows Server 2003, make sure you allow pop-up
windows, JavaScripts and Java permissions or set the Internet
security level lower than
High
in Internet Explorer (in Internet
Explorer, click
Tools > Internet Options > Security > Custom
Level...
). See the appendix in the User’s Guide for more information.
2.
If you cannot access the Internet when your computer is connected to
the
ETHERNET
port, follow these steps.
a.
Check the lights on the front panel. If they are different from what is
described in
, make sure the P-792H v2 is
correctly connected. If the lights are still different, turn off the
device, wait a few seconds, and turn it on again.
b.
Follow the steps in
again. Make sure you enter the
correct information. For example, if your account has a user name
and password, make sure you type it correctly. In addition, if you
are not sure which encapsulation your ISP uses, contact your ISP.
c.
If you are using a new Internet account, contact your ISP to make
sure it is active.
d.
If you still have problems, see
Troubleshooting
in the User’s
Guide.