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Chapter 5 Troubleshooting

NAP Series User’s Guide

29

• Detach the NAP203 or NAP303 indoor AP from the mounting bracket.

5.6  Resetting the NAP

If you cannot access the NAP by any method, try restarting it by turning the power off and then on 
again. If you still cannot access the NAP by any method or you forget the administrator password(s), you 
can reset the NAP to its factory-default settings. Any configuration files or shell scripts that you saved on 
the NAP should still be available afterwards.

Use the following procedure to reset the NAP to its factory-default settings. This overwrites the settings in 
the startup-config.conf file with the settings in the system-default.conf file. 

Note: This procedure removes the current configuration. 

1

Make sure the Power LED is on and not blinking.

2

Press the 

RESET

 button and hold it until the Power LED begins to blink. (This usually takes about ten 

seconds.)

3

Release the 

RESET

 button, and wait for the NAP to restart.

You should be able to access the NAP using the default settings.

5.7  Getting More Troubleshooting Help

Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.

Содержание NAP102

Страница 1: ...dio Nebula Cloud Managed Access Point Copyright 2017 Zyxel Communications Corporation Note Login is required only when VLAN or IP address has to be changed Web Address http DHCP assigned IP or http 19...

Страница 2: ...erences in your product firmware or your computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Quic...

Страница 3: ...Contents Overview NAP Series User s Guide 3 Contents Overview Introduction 6 The Web Configurator 14 Dashboard 18 Network 20 Troubleshooting 24...

Страница 4: ...EDs 8 1 5 1 NAP303 8 1 5 2 NAP203 10 1 5 3 NAP102 11 Chapter 2 The Web Configurator 14 2 1 Overview 14 2 2 Access 14 2 3 Navigating the Web Configurator 15 2 3 1 Title Bar 15 2 3 2 Navigation Panel 16...

Страница 5: ...5 2 Power Hardware Connections and LED 24 5 3 NAP Access and Login 25 5 4 Internet Access 26 5 5 Wireless Connections 27 5 6 Resetting the NAP 29 5 7 Getting More Troubleshooting Help 29 Appendix A C...

Страница 6: ...tting or manually set its IP address access its built in web based configuration tool You can check the NCC s AP Monitor Access Point screen or the connected gateway for the NAP s current LAN IP addre...

Страница 7: ...n Internet browser This User s Guide provides information about the Web Configurator NCC Nebula Control Center With the NCC you can remotely manage and monitor the NAP through a cloud based network ma...

Страница 8: ...s The LEDs of your NAP303 or NAP203 can be controlled by using the Suppression feature such that the LEDs stay lit ON or OFF after the device is ready Following are LED descriptions for the NAP series...

Страница 9: ...ff for 1s The NAP is connected to the NCC but not registered Amber Slow Blinking blink for 3 times Off for 3s The NAP is searching for discovering the NCC WLAN Green On The 2 4 GHz WLAN is active Off...

Страница 10: ...ere is system error and the NAP cannot boot up or the NAP suffered a system failure Green Off Red Fast Blinking on for 50ms Off for 50ms The NAP is undergoing firmware upgrade Green Off Red Slow Blink...

Страница 11: ...5 GHz WLAN is not active UPLINK Amber Green On Amber The port is operating as a 100 Mbps connection Green The port is operating as a Gigabit connection 1000 Mbps Blinking The NAP is sending receiving...

Страница 12: ...wireless interface is activated Green On Red Slow Blinking blink for 3 times Off for 3s The NAP is searching for discovering the NCC Green On Red Off The NAP is connected to the NCC but not registere...

Страница 13: ...Chapter 1 Introduction NAP Series User s Guide 13 Amber Slow Blinking blink for 2 times Off for 3s The wireless LAN is disabled or fails Green Off Table 3 NAP102 LED continued COLOR STATUS DESCRIPTION...

Страница 14: ...oogle Chrome 38 0 and later versions Allow pop up windows Enable JavaScript enabled by default Enable Java permissions enabled by default Enable cookies The recommended screen resolution is 1024 x 768...

Страница 15: ...screens may vary slightly for different models Figure 5 The Web Configurator s Main Screen The Web Configurator s main screen is divided into these parts A Title Bar B Navigation Panel C Main Window 2...

Страница 16: ...dle of the right edge of the navigation panel to hide the navigation panel menus or drag it to resize them The following sections introduce the NAP s navigation panel menus and their screens Figure 8...

Страница 17: ...apter 3 on page 18 Configuration Menu Use the configuration menu screens to configure the NAP s features 2 3 3 Warning Messages Warning messages such as those resulting from misconfiguration display i...

Страница 18: ...your needs You can also collapse refresh and close individual widgets Figure 10 Dashboard The following table describes the labels in this screen Table 7 Dashboard LABEL DESCRIPTION Widget Settings A...

Страница 19: ...ys whether the NAP has been registered and can be managed by the NCC Your Client Connection Client IP This field displays the IP address of the wireless client from which you access the NAP s web conf...

Страница 20: ...possible setup of your NAP The gateway IP address is 192 168 1 1 and the managed IP address of the NAP is 192 168 1 2 default but if the NAP is assigned an IP address by a DHCP server the default 192...

Страница 21: ...specify the IP address subnet mask and gateway manually IP Address Enter the IP address for this interface Subnet Mask Enter the subnet mask of this interface in dot decimal notation The subnet mask i...

Страница 22: ...VLAN also increases network performance by limiting broadcasts to a smaller and more manageable logical broadcast domain In traditional switched environments all broadcast packets go to each and every...

Страница 23: ...EL DESCRIPTION VLAN Settings Management VLAN ID Enter a VLAN ID for the NAP Untagged Tagged Set whether the NAP adds the VLAN ID to outbound traffic transmitted through its Ethernet port Apply Click A...

Страница 24: ...PoE power injector switch is connected to the NAP and plugged in to an appropriate power source Make sure the power source is turned on 3 Disconnect and re connect the power adaptor or PoE power inje...

Страница 25: ...ou changed the IP address use the new IP address If you changed the IP address and have forgotten it see the troubleshooting suggestions for I forgot the IP address for the NAP If the NCC has managed...

Страница 26: ...to the NAP 3 If this does not work you have to reset the device to its factory defaults See Section 5 6 on page 29 5 4 Internet Access I cannot access the Internet 1 Check the hardware connections an...

Страница 27: ...tact the network administrator or vendor or try one of the advanced suggestions 5 5 Wireless Connections I cannot access the NAP or ping any computer from the WLAN 1 Make sure the wireless LAN wireles...

Страница 28: ...mer on the RADIUS server has priority Change the RADIUS server s configuration if you need to use a different re authentication timer setting How do I remove the NAP203 or NAP303 indoor AP from its mo...

Страница 29: ...able afterwards Use the following procedure to reset the NAP to its factory default settings This overwrites the settings in the startup config conf file with the settings in the system default conf f...

Страница 30: ...rmation Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief descri...

Страница 31: ...pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Thailand...

Страница 32: ...epublic Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zyxel...

Страница 33: ...x http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www zyxel...

Страница 34: ...ne http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communication...

Страница 35: ...er s Guide 35 North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa South Af...

Страница 36: ...ssly approved by the party responsible for compliance could void the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital devi...

Страница 37: ...wireless function operating in 5250 5350 MHz and 5470 5725 MHz the following attention must be paid For devices with detachable antenna s the maximum antenna gain permitted for devices in the bands 52...

Страница 38: ...contr l Cet quipement doit tre install et utilis avec un minimum de 20 cm NAP102 NAP203 NAP303 de distance entre la source de rayonnement et votre corps Cet quipement est conforme aux limites d expos...

Страница 39: ...med vastavust direktiivi 1999 5 E p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele Greek Zyxel 1999 5 C English Hereby Zyxel declares that this equipment is in compl...

Страница 40: ...l communications IBPT Visitez http www ibpt be pour de plus amples d tails Denmark In Denmark the band 5150 5350 MHz is also allowed for outdoor usage I Danmark m frekvensb ndet 5150 5350 ogs anvendes...

Страница 41: ...a une fonction unique il doit etre utilise avec notre logiciel proprietaire de divertissement interactif Ce produit sera propose par un reseau de distribution controle et installe par des professionel...

Страница 42: ...device For permanently connected devices a readily accessible disconnect device shall be incorporated external to the device For pluggable devices the socket outlet shall be installed near the device...

Страница 43: ...Appendix B Legal Information NAP Series User s Guide 43...

Страница 44: ...Appendix B Legal Information NAP Series User s Guide 44 Environmental Product Declaration...

Страница 45: ...m2 0 872 mW cm2 for NAP303 2 30 cm MPE MPE 1mW cm2 0 539 mW cm2 for NAP353 5 25 5 35 5 25 5 35 NAP353 110V AC 230V AC About the Symbols Various symbols are used in this product to ensure correct usage...

Страница 46: ...purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose Zyxel shall in no event be he...

Страница 47: ...adios 6 dual radio application 7 E ESSID 27 F FCC interference statement 36 Firefox 14 I interference 6 Internet Explorer 14 IP Address 20 gateway IP address 20 IP subnet 20 J Java permissions 14 Java...

Страница 48: ...resolution 14 status 18 status bar 17 warning message popup 17 supported browsers 14 T trademarks 36 U use 6 V Virtual Local Area Network 22 VLAN 22 introduction 22 W warning message popup 17 warrant...

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