ZyXEL Communications MAX-100 Series, Руководство пользователя

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ZyXEL MAX-100 Series User’s Guide
Chapter 5 Troubleshooting 47
C
H A P T E R
5
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
5.1 Problems Starting the ZyXEL Utility
5.2 Problems Connecting to the Internet
Table 16 Troubleshooting Starting the ZyXEL Utility
PROBLEM CORRECTIVE ACTION
Cannot start the
ZyXEL utility
Make sure the ZyXEL Device is properly inserted and the PWR LED is on.
Use the Device Manager to check for possible hardware conflicts. Click Start ,
Settings , Control Panel , System , Hardware and Device Manager . Verify the
status of the ZyXEL Device under Network Adapter . (Steps may vary depending
on the version of Windows).
Install the ZyXEL utility and the ZyXEL Device in another computer and attempt to
start the utility.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL utility
icon does not
display.
Restart your computer and insert the ZyXEL Device. If the icon still does not
display, uninstall (remove) and re-install the ZyXEL utility.
Table 17 Troubleshooting Internet Connection
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Check your connection. Open the ZyXEL utility and check the Link Info screen. If
the ZyXEL Device cannot detect a signal, you are not connected to a base station.
Use the following steps to make sure you are using the correct settings.
Check your security settings. Open the
Profile screen in the ZyXEL utility and
make sure that you are using the correct security settings for your Internet
account.
Check your frequency settings. The ZyXEL Device may have been set to search
the wrong frequencies for a wireless connection. Open the Site Survey screen in
the ZyXEL utility and ensure that the values are correct. If you are unsure of the
correct values, contact your service provider.
Check your IP settings. You may be using IP address settings incompatible with
your Internet account. If you are unsure of the correct settings, contact your service
provider. See Appendix C on page 55 for information on how to set up your IP
address.