16
Troubleshooting
Case
Description
Power
Internet
Service
Use
1
Power Off
Off
Off
Off
Off
2
The Device is powered on.
Red
stable
Any
Any
Any
3
The Device is being configured.
System is initializing, e.g.
booting, connecting, registering,
performing auto-configuration,
network listening, software
update.
Red
stable
White
pulsing
Off
Off
4
The Device is ready to use.
System is ready to provide
service or is providing service).
Red
stable
White
stable
White
stable
Off
5
One or more calls or internet
connections in progress.
Red
stable
White
stable
White
stable
White
stable
6
The maximum number of
simultaneous users has been
reached (8 units).
Red
stable
White
stable
White
stable
White
pulsing
7
Radio interference detected
which is likely to impact voice
and quality.
Red
stable
White
stable
Orange
stable
White
any
8
Issues with the Device
connecting to the router.
Red
flashing
Off
Off
Orange
stable
9
Device IP connection has failed
to reach the service provider’s
network.
Red
flashing
Off
Orange
stable
Off
10
Authentication via the security
gateway has failed during the
setup process.
Red
flashing
Off
Orange
stable
Orange
stable
11
Connectivity to the Device
network concentrator failed.
Red
flashing
Orange
stable
Off
Off