Chapter 25 Troubleshooting
AMG1001-T/AMG1011-T Series User’s Guide
125
2
Make sure you entered your ISP account information correctly in the wizard and/or the
Internet
screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the AMG1001-T/
AMG1011-T), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.5 on page 13
.
2
Turn the AMG1001-T/AMG1011-T off and on.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section 1.5 on page 13
.
If the AMG1001-T/AMG1011-T is sending or receiving a lot of information, try closing some
programs that use the Internet, especially peer-to-peer applications.
2
Turn the AMG1001-T/AMG1011-T off and on.
3
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
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