Zycoo IAS-L100, Руководство пользователя

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IP Audio Center User Guide | ZYCOO Co., Ltd.
20
Digital Receptionist
Digital receptionist is also as known as IVR (Interactive Voice Response), it is one of the most important
auto call distribution features in an IP phone system. ZYCOO IP Audio Center supports multi-level
digital receptionist for handling the inbound phone calls.
Go to Telephony -> Digital Receptionist screen, click Add button to create a digital receptionist.
•
Name: A name to identify this digital receptionist.
•
Number: A number that can be called from IP phones or other SIP endpoints to test the digital
receptionist menu options.
•
Prompts: The voice prompts for this digital receptionist menu which will guide the callers to reach
their desired call destinations in the IP Audio Center system. The voice prompts need to be uploaded
from the
Telephony -> Voice Prompts screen.
•
Loop count: Select the number of times to playback this IVR prompts before callers pressing a key.
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Events: Events are the digital receptionist options to be configured according to the instructions you
have specified in the selected voice prompts. Available key presses could be set from 0 to 9, * and #.
If the caller presses the key which are not specified and it will be handled by the “Invalid Key Press”
option. And if the caller didn’t press any key during the whole digital receptionist process, the call
will be handled by the “No Key Press” option.
To create multi-layer digital receptionist menus, you may need to create the sub-layers at first. And then
create the top layer. For example, if you want to create a digital receptionist for language selection, create
the sub-layer digital receptionist with different languages first, then create the general welcome digital
receptionist with statements to guide caller press different keys to enter next level of their desired
language of digital receptionists. Like to the figure shown below.